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“A really nice and friendly place” 5 of 5 stars
Review of DoubleTree by Hilton Hotel Cairns

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DoubleTree by Hilton Hotel Cairns
4.5 of 5 Hotel   |   121-123 The Esplanade, Cairns, Queensland 4870, Australia (Formerly Holiday Inn Cairns)   |  
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Ranked #13 of 66 Hotels in Cairns
Cheshire
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“A really nice and friendly place”
5 of 5 stars Reviewed November 4, 2009

We stayed here for a few separate days and each time we found the staff to be very efficient, friendly and helpful. Nothing was too much bother with the staff willingly looking after and then shunting our luggage around when we were away on the Great Barrier Reef; sorting out transfers to the airport (at very short notice when the Sun Palm bus let us down!) and answering all our touristy queries. Our room was large, light, airy, clean and comfy with a nice view over the town with a glimpse of the sea to the left. The hotel is very convenient for the Esplanade and the town. We'd definitely stay here again.

  • Stayed October 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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927 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (220)
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St. John's, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 2, 2009

Stayed 4 nights, when we checked in, I asked if the room had a water view, the clerk said no but offered to show a room with the view and said the charge was $20.00 extra, what a great decision, we overlooked the boardwalk and were just on the edge of the Esplanade. Easy walking distance to the Pier for the Barrier Reef tour and great to be able to wander down the Esplanade at night to take in all the sights. The hotel was very clean, beautiful public areas, great help at the front and tour desks, the resturant is pricey, but then every place is here. Right next door to the RSL, which has a good food service and good prices for beer and wine. We loved everything about our stay here. The evening choirs of Larakets was amazing, loud but amazing and then seeing the Flying Foxes (bats) arrive for their evening squaks was another great memory of our stay here.

Stayed October 2009, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Hague
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 31, 2009

The hotel is well situated right by the waterfront and the marina, shops and center of cairns are easily accesible by foot. Prices are fair at app 150 AUD per night and the rooms were clean and staff very helpful. The pool area is quite small and we didnt sample the restaurant or bar so i cant comment on those. We did have an Aussie burger and blt at the pool which were large, as theytend to be in Oz, and well worth the 14 AUD we paid. I've stayed in quite a few holiday inns and i would rate this as one of the better ones, not run down like some tend to be.

  • Stayed August 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed October 27, 2009

Enjoyed our two night stay at the Holiday Inn Cairns. The room on the ground floor was clean and comfortable and although it had a private courtyard close to the intersection we did not hear any traffic noise. The kettle was missing from the room but housekeeping quickly bought another one to our room. The atrium just outside our room was a tropical delight and well kept – the barramundi swimming in this landscape waterway were huge and many in number.
Great location right on the Esplanade within walking distance of Cairns city life and many restaurants on the Esplanade. The Esplanade itself is a great feature of Cairns and a most enjoyable walk with lots to see, waterbirds on the foreshore were plentiful, a massive lagoon pool in the shape of Queensland (state) and the most innovative kids playground (even though our kids are grown up) I have ever seen, lush green grass, fantastic mature trees and lots of BBQs and shade.
Car parking was free, and reception was friendly and obliging. We went elsewhere for internet.
I would definitely stay here again.

  • Stayed October 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guam, Mariana Islands
Top Contributor
121 reviews 121 reviews
68 hotel reviews
Reviews in 63 cities Reviews in 63 cities
198 helpful votes 198 helpful votes
2 of 5 stars Reviewed October 15, 2009

Business takes me frequently to Australia, and Cairns as one stop. I've tried (and reviewed) several hotels in the Cairns area, in a vain attempt to find an acceptable property. This trip the client requested I stay at the Cairns Holiday Inn, and as I usually like Intercontinental-managed hotels, I agreed.

This hotel is rated "four stars". Someone needs to fix the "star" system in Australia, because it is misused and abused, and rarely correct. This HI is 2.5 stars, tops.

Hotel in desperate need of soft refurbishment - carpets, bedding, upholstered chairs, and room furniture were tired, stained, and barely workable. Likewise old-model televisions were not displaying HD signals correctly.

Service was mostly cheerful and perfunctory, neither good nor bad. Good tourist location, on the water with wonderful views (if you get a water-facing room, of course), but even the west facing rooms have nice city and mountain views. Great location for nightlife, although Cairns has nothing for adults other than drinking and heavy metal music. This is an entertainment wasteland, but most come to Cairns for the outdoorsy and reef experience.

The most shocking surprise was the HIGHEST INTERNET PRICING I've ever been confronted with in the world- $24.95(AU) per day! This in a town where you can buy a month of internet service for $25! I couldn't believe it, and am surprised that Australian tourism authorities allow tourists to be robbed in this way. I've been all over the world, this is the absolute most I've ever seen.

  • Stayed October 2009, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
anthony_mahon, Anthony Mahon - General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review, November 2, 2009
Dear Guest,

Thank you for taking the time to express your feedback based on your recent experience at Holiday Inn Cairns. I was concerned and sorry to hear you were disappointed, in particular with the room product and that you felt the internet price was expensive.

You will be pleased to know that we are in the process of finalising the last stage of our refurbishment program which will include our room case goods as part of a multi million dollar refurbishment program. To date over $6 million has been spent on the hotel, including upgrades of all the guest rooms’ bathrooms to feature a new contemporary modern bathroom, a full refresh of the hotels exterior and redesign of the lobby and restaurant to enhance the arrival experience and ambiance of the hotel. We now have a completed prototype room and are finalising the details of this project. The scope will include an update of all case goods including all the furniture and fixtures eg: TV, Desk, Chairs, Wardrobe, Bed, headboard and carpet.

Regarding the internet pricing. The hotel uses a external internet provider and we constantly review our internet options. Recently we installed wireless internet around the hotel providing speed of internet up to 20mbps. Internet is still a very costly service for the hotel to provide and unfortunately this cost is then passed onto guests. We are aware that this is not the case in many other countries however I can assure you that our internet rates are comparable with hotels around Australia.

Thank you also for your positive comments, I was glad to read that you enjoyed the views the hotel has to offer and you were able to take advantage of the location.

Once again your impression of the hotel is vital in helping us provide the highest level of service to which we are committed. Please accept my apology for your recent stay and I welcome you back to experience our refurbished product and the highest level of service to which we are committed.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 14, 2009

We stayed for 7 days at this hotel. We had a Superior Ocean View room which was first class. It was roomy and well maintained with, needless to say a great view. The hotel staff wre genuinely eager to be pleasant and helpful, and the whole building was well maintained. Bars and restaurants were good, as well as internet availability and good laundry rooms.
It is in a prime location, only a block away from the main area of Cairns, but far enough away to be bothered by the noise.

  • Stayed October 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed October 11, 2009

Great location in Cairns on the Esplanade. There are many restaurants and shops including the night market, within walking distance. There is no beach in Cairns, for that reason we stayed a few nights in Palm beach. If you have a car the northern beaches are worth consideration. They are really quaint and beautiful. Cairns has more activity and things stays open later. Everything (except for restaurants) seems to close by 5 in the beach towns so be sure to book in advance. Holiday Inn has 24x7 receptionist and a tour booker that is available into the evening. The service was excellent.

No complaints with the hotel. The rooms were clean and a good size. The TV was small but we did enjoy the selection of pay-per-view movies. We didn't have any problem with ants as others had mentioned. The rooms open to a gorgeous tropical atrium. The hotel pool was nice and adds an alternative to the Carins public lagoon. They did offer free parking, whereas I noticed other hotels charging as much as $30.

Overall we had a very pleasant stay.

  • Stayed September 2009, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Cairns

Address: 121-123 The Esplanade, Cairns, Queensland 4870, Australia (Formerly Holiday Inn Cairns)
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Cairns
#10 Business Hotel in Cairns
#10 Family Hotel in Cairns
#11 Romantic Hotel in Cairns
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — DoubleTree by Hilton Hotel Cairns 4.5*
Number of rooms: 237
Official Description (provided by the hotel):
Boasting uninterrupted views of the Coral Sea, and a stunning natural setting amidst landscaped tropical gardens, the oceanfront DoubleTree by Hilton Hotel Cairns is just a short walk from the city center, and Cairn's business, retail and entertainment districts. The hotel overlooks the picturesque Cairns Esplanade, and is just moments from Cairns Lagoon and Cairns Casino. Enjoy easy access to Cairns Convention Center and lots of attractions, including the World Heritage listed Daintree Tropical Rainforest and the Atherton Tablelands. The Great Barrier Reef departures terminal is 100m away, and Cairns International Airport is only 10 minutes' drive from our Cairns hotel. Our onsite tour desk will help you explore the wonders of this unique region. ... more   less 
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Also Known As:
Holiday Inn Cairns Hotel Cairns
Cairns Holiday Inn

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