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“Happy at the Holiday Inn” 5 of 5 stars
Review of DoubleTree by Hilton Hotel Cairns

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DoubleTree by Hilton Hotel Cairns
4.5 of 5 Hotel   |   121-123 The Esplanade, Cairns, Queensland 4870, Australia (Formerly Holiday Inn Cairns)   |  
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30% off Bed & Breakfast
Ranked #12 of 66 Hotels in Cairns
Certificate of Excellence 2014
Gold Coast, Queensland, Australia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Happy at the Holiday Inn”
5 of 5 stars Reviewed April 11, 2014

It's always a good feeling booking in at the holiday Inn as you always get the same standards no matter where you go, and Cairns is no different.
Staff super friendly
Hotel neat and tidy
Must eat down stairs you won't be let down, best food in cairns.

Stayed April 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt R, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review, April 14, 2014
Hi David F,
Thank you for your recent review, I am glad that you enjoyed your stay with us here and found our team super friendly as well as neat.
Thank you for your great comments regarding our Sirocco Restaurant.
Warm Regards,
Matt Rippin & Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,085 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (258)
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Jakarta, Jakarta Raya, Indonesia
Senior Contributor
42 reviews 42 reviews
25 hotel reviews
Reviews in 25 cities Reviews in 25 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed April 8, 2014 via mobile

Stayed 2 nights in a room overlooking the hills. The location us great, right in the Esplanade & couple of blocks from Night Market & center of town. Room was clean, but service a bit slow: asked for toothpaste & it took more than 15 min to be delivered. But, overall great value for money!

  • Stayed April 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt R, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review, April 14, 2014
Hi AdeSoekadis,
Thank you for your recent review. We are very lucky to be located in a prime position, right on the Esplanade, I am glad that that you too enjoyed it.
I am glad that you found the rooms to be clean and overall good value for money.
Once again thank you for your great review.
If your travels bring you to Cairns in the near future, we look forward to welcoming you next time.
Warm Regards,
Matt Rippin & Team,
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Sydney, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 8, 2014

The lobby is open and spacious with a nice sent, the staff is friendly and helpful, the room is spacious and clean. Even there is an option for your pillow for either soft or firm were no other hotel like this offers the option to choose the stiffness of your pillows and also what you'll like to put in the mini bar which I'll have to commend this establishment for giving the guest the option to personalize.

Room Tip: Choose a 2 bedroom suite on the top floor facing the sea.
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  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt R, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review, April 14, 2014
Hi CDu8,
Thank you for your recent review on TripAdvisor, I appreciate the time you have taken to review our great hotel as I am sure many other travellers will too.
I am glad to read that you found our team friendly and helpful; they will love to read this review.
Once again thank you for your great 5 star review, we look forward to welcoming you next time.
Warm Regards,
Matt Rippin & Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ayr, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed April 6, 2014

Great location along the esplanade and reasonably priced on a deal, there wasn't much wow factor to my stay here at the end of March 2014. Major selling points are the staff who were very helpful and friendly and if you sign up for the VIP you get free wi-fi, which is a big bonus in an Australian hotel.

Rooms were rather plain but clean. Bathroom was small, shower tiny, clothes line useful though. You need to specify each day if you'd like your linen changed but that's part of the hotels green approach.

Negatives include:
Beds were too soft for my liking
Air con would shut off
Was charged for someone else's breakfast (but this was resolved quickly by front end staff)

Overall it was a basic experience. I'd recommend the hotel if it's where you're crashing out for the night but nothing stellar in the presentation.

  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt R, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review, April 14, 2014
Hi R1ckyB14,
Thank you for your recent review on TripAdvisor, I appreciate the time you have taken.
I am glad that you enjoyed our location and found it value for money.
Once again thank you for your review and we look forward to welcoming you next time to Holiday Inn Cairns.
Warm Regards,
Matt Rippin & Team
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australia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed April 5, 2014

Would highly recommend the Holiday Inn in Cairns. It's location is perfect walking distance to all restaurants. All staff were lovely and helpful nothing was too much to ask. Even had a microwave brought up to our room.
The buffet breakfast was delicious as well as the restaurant.
Thoroughly enjoyed our stay and have already recommended to several friends.

Stayed April 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt R, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review, April 14, 2014
Hi meld84,
Thank you for your recent review I appreciate the time you have taken to review our great hotel.
Thank you very much for recommending our hotel, we are lucky to be located right on the Esplanade.
Once again thank you for taking the time to review our hotel, and we look forward to welcoming you in the near future,
Warm regards,
Matt Rippin & Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 3, 2014

I was deciding between 2 and 3 stars but really expected the brand to be more than this.

The 2 stars were given for
1) Price - I booked directly from the Holiday Inn website during a promotion and I think the price was decent.
2) The front desk manager / supervisor was kind enough to refund us the $4 we slotted in for the dryer when we had wanted to use the washing machine. The slots were like close even though the machines were on top of one another, and there wasn't any distinction (colors etc) except for the Wording "Dryer" and "Washer". It's us not reading it carefully I admit but we were also told it happened to many other guests so perhaps this is an area for improvement.
3) Nice bed- slept well. Clean room.

What took the other 3 stars away:
1) Musty smell in room when we first checked in - We lodged a complaint with Reception and was told someone from Housekeeping will come by our room but no one did. However the smell did go away after the aircon was switched on for a while. Prob the wet weather but I think someone should air the room prior to the guests' stay? This was salvaged by one of their staff who was working outside, don't think he was from Housekeeping but he was kind enough to help us. Oh, and the aircon will not switch on if you open the door or the windows, and there was no signage or anything, we didn't know till the nice guy told us.
2) Weak weak WIFI in the room-had to stand at the door or keep the door open or stay in the toilet (near the door).
3) I didn't think it was a peak period for travel in Cairns but we had asked for a room with Ocean view upon booking but they gave us something that was facing the hotel next door instead. Sad cause I had indicated that we were honeymooners in our request and guess that wasn't reason enough. But then again, this is subjected to availability so I'd like to give the benefit of doubt that the hotel was indeed full.

We were told by a local this hotel was a little "out-of-the-way" but it wasn't so bad for us, we walked to Cairns Central Shopping Centre quite a couple of times (20 min walk) and it's near to the Esplanade, there's a stretch of restaurants facing the sea just next to the hotel and it's also close to the Cairns Night Market. I believe most of the day tour operators were okay to pick up customers from Holiday Inn Cairns as well.

  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt R, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review, April 10, 2014
Hi slumbers,
Thank you for your recent review. I really appreciate your honesty.
I am glad that you found it good value for money.
I apologise that your stay was not what you had expected. We do try our very best to accommodate guests requests, I am sad that we could not for your stay.
Once again, I really appreciate your honesty and I have passed this onto the appropriate departments to review.
Warm regards,
Matt Rippin & Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed April 2, 2014

My wife and I thoroughly enjoyed our all too short stay of 2 nights in Cairns at the end of March 2014. We were pleased we chose the Holiday Inn with its excellent facilities. Price and location were factors influencing our choice. Located on The Esplanade the hotel is very close to lots of shops and eat houses. We chose a King bedroom with ocean views and were not disappointed. Our first good impression was the no fuss efficiency of the Concierge who delivered our luggage to our room while we waited to check in. The reception staff members were very friendly, helpful and efficient. The breakfast in the dining room was more than adequate. The room service evening meal we had was delivered to our room most efficiently. Nice features for guests to utilize at breakfast were the coffee making machine and fresh fruit juice maker. There is a central atruim with access from the foyer offering a touch of ambience with its tropical vegetation garden and water stream housing some very impressive live barramundi specimens. We were sorry we could not be there for the feeding sessions. The Holiday Inn is a very clean and comfortable hotel and we would recommend it to anyone looking for a good place to bed down for a few days in Cairns whether on business or pleasure.

Room Tip: It's worth enjoying the good views of the ocean by selecting a King room wiuth ocean views.
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  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt R, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review, April 14, 2014
HI OrderintheHouse,
Thank you for your recent review on TripAdvisor,
I am glad that you and your wife thoroughly enjoyed your stay here. Our ocean view rooms are by far our most popular and you can see why, the views over the Coral Sea are amazing.
I am also glad to read that you found our team delivered friendly service.
We look forward to welcoming you again in the near future,
Warm Regards,
Matt Rippin & Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Cairns

Address: 121-123 The Esplanade, Cairns, Queensland 4870, Australia (Formerly Holiday Inn Cairns)
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Wheelchair access
Hotel Style:
#7 Luxury Hotel in Cairns
#8 Business Hotel in Cairns
#10 Family Hotel in Cairns
#11 Romantic Hotel in Cairns
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — DoubleTree by Hilton Hotel Cairns 4.5*
Number of rooms: 237
Official Description (provided by the hotel):
Boasting uninterrupted views of the Coral Sea, and a stunning natural setting amidst landscaped tropical gardens, the oceanfront DoubleTree by Hilton Hotel Cairns is just a short walk from the city center, and Cairn's business, retail and entertainment districts. The hotel overlooks the picturesque Cairns Esplanade, and is just moments from Cairns Lagoon and Cairns Casino. Enjoy easy access to Cairns Convention Center and lots of attractions, including the World Heritage listed Daintree Tropical Rainforest and the Atherton Tablelands. The Great Barrier Reef departures terminal is 100m away, and Cairns International Airport is only 10 minutes' drive from our Cairns hotel. Our onsite tour desk will help you explore the wonders of this unique region. ... more   less 
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Also Known As:
Holiday Inn Cairns Hotel Cairns
Cairns Holiday Inn

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