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“Welcoming place to come back to” 4 of 5 stars
Review of Holiday Inn Cairns

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Holiday Inn Cairns
4.5 of 5 Hotel   |   121-123 The Esplanade & Florence St, Cairns, Queensland 4870, Australia   |  
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Ranked #12 of 66 hotels in Cairns
Ipswich, Australia
Top Contributor
57 reviews 57 reviews
23 hotel reviews
Reviews in 18 cities Reviews in 18 cities
23 helpful votes 23 helpful votes
“Welcoming place to come back to”
4 of 5 stars Reviewed November 26, 2013

Have stayed in Holiday Inn for work in Cairns several times this year - it is always a friendly and welcoming place to stay. Staff are friendly and make you feel at home - room service is exceptional with good-sized meals at reasonable prices.

Room Tip: Sea view is always best - ask if available.
See more room tips
  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt R, General Manager at Holiday Inn Cairns, responded to this review, December 1, 2013
Hi Dirranbandi,
Thank you for your recent review on TripAdvisor,
I appreciate the time you have taken to review our great hotel.
It is great to hear that our team was friendly and that you felt at home.
Once again, thank you for your review and we look forward to welcoming you back to the Holiday Inn in the near future.
Warm regards,
Matt Rippin & Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (175)
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Chicago, Illinois
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 24, 2013

We actually stayed in April 2012, but I wasn't able to go back that far! I traveled to Cairns with my husband to Cairns to snorkel the Great Barrier Reef and also visited the Daintree Rainforest. The rooms were average, but comfortable. The location is very good and is close to restaurants and we were also able to walk to the harbor to catch the boat for our snorkel tour. The concierge also helped us book a group tour to the Daintree Rainforest which we really enjoyed. There is also a small workout room in the hotel which we used one morning with a treadmill and some free weights.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt R, General Manager at Holiday Inn Cairns, responded to this review, November 26, 2013
Hi sjf14,
Thank you for your recent feedback on Trip Advisor, I appreciate the time you have taken to review our great hotel.
It is great to hear that you enjoyed our location, we are extremely lucky to be located in such a prime position with beautiful views over the Coral Sea.
Once again thank you for your review, if your travels bring you to far North Queensland in the near future, we look forward to welcoming you back to the Holiday Inn Cairns
Warm regards,
Matt Rippin & Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 15, 2013 via mobile

My husband and myself are staying here right now. Fab hotel location friendly and helpful staff rooms comfortable and clean.right opposite sea and the lagoon swimming is excellent Would definitely stay here again.

  • Stayed November 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt R, General Manager at Holiday Inn Cairns, responded to this review, November 17, 2013
Hi Janet H,
Thank you for your lovely comments, and for taking the time out of your holiday to review our great hotel.
It’s wonderful to hear our team were friendly and helpful, and that you enjoyed the lovely ocean views.
If your travels bring you to far North Queensland in the near future, we look forward to welcoming you back to the Holiday Inn Cairns
Warm Regards,
Matt Rippin & Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burnie, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 11, 2013

A well positioned hotel with plenty of parking and tasty breakfasts.Ideal location and close to local bars and restaurants.the spacious beds were very comfy! Should we visit Cairns again we would certainly stay there .

  • Stayed November 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt R, General Manager at Holiday Inn Cairns, responded to this review, November 14, 2013
Hi Daveandwendyc,
Thank you for your recent comments, I enjoy reading all of our guest feedback and appreciate the time you have taken to review our great hotel.
It is great to read that you enjoyed our fantastic location, and buffet breakfast.
Thank you for your comments and we look forward to welcoming you back to the Holiday Inn Cairns in the near future.
Warm Regards
Matt Rippin & Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Top Contributor
79 reviews 79 reviews
36 hotel reviews
Reviews in 32 cities Reviews in 32 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed November 9, 2013

Acceptably comfortable but not much more. An ugly duckling from the outside, the interior has been refurbished and all the rooms given a coat of paint etc.

Have stayed there twice and I think it represents good value for money, in that it is not a 5 star hotel, but nor does it charge 5 star prices.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt R, General Manager at Holiday Inn Cairns, responded to this review, November 14, 2013
Hi bigdog101,
Thank you for your recent feedback, it’s ‘wonderful to see so many members of the online community.
It is great to read that you had an acceptably comfortable stay.
Once again, I appreciate the time you have taken as I am sure many other travellers will too.
If you are in need of a short getaway in the near future, we look forward to welcoming you back to the Holiday Inn Cairns.
Warm Regards
Matt Rippin & Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 1, 2013

Pros: The staff was very nice.

Cons: This place is gross. Don't let the pictures fool you. If you don't mind stinky rooms with poor ventilation, this is the place for you. We arrived and were shown to our room. It smelled like urine, smoke and mildew. We then let them know the room smelled awful and were shown to another room. Surprise, surprise, all of the rooms are dingy and smelly. Great. Thank goodness we only had to spend one night here before our flight. Port Douglas and Palm Cove were great. There were ants everywhere and I didn't even want to take my suitcase home. We realized given the environment there will be bugs. However, out of the numerous hotels we stayed at, this place had ants everywhere. It's just gross. If you have no other options and the price is right and you plan to stay out most of the day I suppose it could work. If those kind of things don't bother you go for it. Just thinking about it grosses me out.

  • Stayed October 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt R, General Manager at Holiday Inn Cairns, responded to this review, November 4, 2013
Good Afternoon chris4cal,
I wanted to contact you in private as well as on the public page.
I am very sad to hear that you did not enjoy your stay at all. As a hotel that prides itself on providing the highest level of customer service and facilities, I can honestly say that I was quite shocked when I received this email.
I apologise sincerely that you did not enjoy your stay, I always encourage our guests to get in contact with our front desk reception should any issue arise during your stay so that we can fix it for you.
Once again, I appreciate your honestly and the time you have taken to review our great hotel, please rest assured that we will look into this situation further.
I appreciate your lovely comments regarding our staff.
If you have any other concerns, or would like to discuss this situation further, please do contact me, as I am more than happy to discuss it with you.
Kind Regards
Matt Rippin & Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sacramento, California
Senior Contributor
28 reviews 28 reviews
27 hotel reviews
Reviews in 26 cities Reviews in 26 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed October 28, 2013

The best part about Holiday Inn in Cairns is the location. It is along the Esplanade and a short walking distance away from everything. The hotel is very clean and comfortable, creating a relaxing environment perfect for a vacation. The trees and barramundi pond in the middle of the hotel adds a nice touch to the environment. The front desk staff was very nice. We had a tour to the Great Barrier Reef on the same day as our check out day, but they kept our luggage there and allowed us to use their towels until we returned from our tour. We wanted to use their pool during our stay there, but unfortunately it was closed during that time. Still, we had an excellent stay at this hotel, and would definitely consider it again.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt R, General Manager at Holiday Inn Cairns, responded to this review, October 30, 2013
Hi flipsyde112,
Thank you for your recent feedback on TripAdvisor, I appreciate the time you have taken to review our great hotel and I am sure many other travelers will too.
I am glad to read that you enjoyed our fantastic location, we are extremely lucky to be in such a prime position. I will be sure to pass this onto our team.
Once again, thank you for your positive comments.
If your travels bring you to far North Queensland in the near future we look forward to welcoming you back to the Holiday Inn Cairns
Warm Regards,
Matt Rippin & Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Cairns

Address: 121-123 The Esplanade & Florence St, Cairns, Queensland 4870, Australia
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Cairns
#7 Luxury Hotel in Cairns
#8 Family Hotel in Cairns
#10 Romantic Hotel in Cairns
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Holiday Inn Cairns 4.5*
Official Description (provided by the hotel):
Holiday Inn Cairns is superbly located on the Cairns Esplanade only a five-minute walk from the shopping, entertainment and business center of Cairns. Featuring 237 comfortably appointed guestrooms, Holiday Inn Cairns reflects the ambience of the Tropics with breathtaking views overlooking the Coral Sea and rainforest clad mountains. The unique rainforest Atrium is designed to represent a mini rainforest surrounded by tropical plants, rock pools and Barramundi fish. The hotel also features a relaxing Lobby Bar, bottle shop, swimming pool, heated spa, large sundeck, fitness centre, tour desk, 24-hour room service, wireless and high-speed internet access, free undercover parking and Sirocco Restaurant, famous for its seafood and international cuisine. ... more   less 
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Also Known As:
Holiday Inn Cairns Hotel Cairns
Cairns Holiday Inn

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