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“Salt house menu and presentation at its usual best, but the service, Oh No.” 4 of 5 stars
Review of Salt House

Salt House
6/2 Pier Point Road Cairns QLD 4870, Cairns, Queensland QLD 4870, Australia
(07) 4041 7733
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Ranked #52 of 411 restaurants in Cairns
Cuisines: Australian
More restaurant details
Restaurant details
Good for: Bar scene
Dining options: Breakfast/Brunch, Lunch, Dinner, Reservations, Delivery, Late Night
Description: Situated at Marina Point, next to the Cairns Yacht Club facilities, Salt House is a unique dining, bar and entertainment venue offering a panorama of the ocean, marina and city on the waterfront in Cairns.
Cairns, Australia
Senior Contributor
34 reviews 34 reviews
26 restaurant reviews
Reviews in 12 cities Reviews in 12 cities
27 helpful votes 27 helpful votes
“Salt house menu and presentation at its usual best, but the service, Oh No.”
4 of 5 stars Reviewed June 15, 2013

Had a wonderful Lunch at Salt House today, 15/06, my wife and I enjoy lunch for just us every Saturday! Thought we'd try SH again as every other time has been GREAT! Today the crab carbonara was very nice indeed as was my wife, spiced sausage pasta, the rocker, pear parmesan, walnut salad was a treat, and the pull apart with threat dips, olives and olive oil was very generous.

HOWEVER, it was VERY disappointing to receive the worst service by staff EVER at SH, something that is common fast food places but not SH. It was a very quite day, By SH standards, so there was no excuse for slow to take drink order, slow to take menu order, and we had to actually hail a passing staff to try and get another drink. Once finished our meal we waited, waited and waited for someone to clear away our table full of dishes, and order sweets and coffee, but to no success we ended up going to the 'Vanilla' ice cream shop on the corner to get a takeaway coffee and ice cream, sitting there and enjoying the wonderful views of the city and hills.

Don't keep slipping SH, just because your popular now don't rest on you laurels.

  • Visited June 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 5 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
saltybean, Manager at Salt House, responded to this review, June 17, 2013
HI Mal,

Great to hear that you are a regular to Salt House and thank you for your business over the years.

We will ensure to pass on your positive feedback to our chefs about the pastas, salad and the dips.

We are sorry to hear that our floor team were not as impressive as the food. We are continually working with all our staff to ensure the best and consistent service however it appears that this did not occur on your visit on Saturday. If you wish to discuss this further, please contact olivia@salthouse.com.au

We hope that you will give us another opportunity to exceed your expectations as we highly value the business from Cairns locals.
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448 reviews from our community

70% Recommend
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Italian first
  • Japanese first
  • Any
English first
Melbourne, Australia
1 review
“something special”
5 of 5 stars Reviewed June 13, 2013

The service was excellent, great atmosphere, fantastic location, amazing food, our night was perfect.

Visited June 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
saltybean, Manager at Salt House, responded to this review, July 18, 2013
Hi Sandra,

Thanks for taking the time to review us and for the visit.

It is lovely to hear that you enjoyed your Salt House experience and your meals and we look forward to welcoming you back again soon.
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Yamba, Australia
Reviewer
3 reviews 3 reviews
3 restaurant reviews
1 helpful vote 1 helpful vote
“Shocking bar service, beautiful restaurant.”
3 of 5 stars Reviewed June 13, 2013

Our first day in Cairns and we spot Salthouse and both of us agreed that it would be an awesome place to chill having a drink and a good meal after. The setting is sensational. My partner went and ordered drinks at the bar and it took at least 15 mins for the bar staff to make one cocktail and serve one beer. When I went to get us another drink there was a long wait to be served and the bar waitress was very rude to the gentleman in front of me, no smiles and it was if it was a massive effort to be serving him. I know a lot of people probably write this when the are in the industry, but, I myself am a restaurant and bar manager, and the staff they had on on Tuesday evening were inexperienced, rude and their food hygiene when making cocktail and then handling money was not up to scratch. They used their hands to be squeezing limes, getting fruit for cocktails etc directly after handling money. Where was all of their proper equipment? Massive let down on bar serve for such a beautiful place. ON THE OTHER HAND, the restaurant was great. A very nervous and not overly experience waitress but she was lovely. The food was sensational! I enjoyed the lamb which was cooked to perfection and my partner the duck which was also fantastic. Beautiful desserts too. We would definitly return to the restaurant but I can't see us going back to the bar especially on a Friday or Saturday night, I think that they would be pretty much overwhelmed.

  • Visited June 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 4 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
saltybean, Manager at Salt House, responded to this review, June 21, 2013
Hi Renee,
Thanks for your recent visit to Salt House and taking the time to write a review on Trip Advisor.

We are sorry to hear that you did not have a good experience at the bar and we apologise for any wait times that occurred. We are continually training our bar team with a never ending stream of new staff, it is definitely a challenge. We will ensure to pass on your comments to the Bar Manager to improve the service level in the future.

We are very happy to hear that you enjoyed your experience in the restaurant. We will fill in our kitchen team with your kind words about the lamb, the duck and of course the dessert!

We look forward to seeing you in the restaurant again soon and hope that you will give us another opportunity at the bar in the future.
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London, United Kingdom
Top Contributor
82 reviews 82 reviews
38 restaurant reviews
Reviews in 30 cities Reviews in 30 cities
43 helpful votes 43 helpful votes
“Best of a not particularly good bunch? Great setting.”
3 of 5 stars Reviewed June 12, 2013

My husband and I were visiting Cairns in May 2013. We stumbled across the Salt House on our travels. The setting was beautiful, right on the bay, cool sea breeze etc.

At first we were told that there was absolutely no availability for the evening, but finally the manager was able to 'squeeze us in'. Great. Our booking was for the early seating, 6.30pm. When we arrived the place was empty.

The food here is very fresh but lacked flavour. Portions were a decent size. We had a few issues with food coming at slightly different times and drinks we had to ask for three times. The bar and the restaurant seemed a little disjointed. Staff were aloof to say the least.

The bar area gets very busy at the weekends. Lots of large party groups etc. Not really anywhere to have a nice post dinner drink and enjoy the view.

Not sure we would bother visiting again.

  • Visited May 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 3 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
saltybean, Manager at Salt House, responded to this review, June 21, 2013
Thank you for your visit last month to Salt House and we are sorry to hear that there were some issues throughout your time in the venue.

We will pass on your comments to our team of chefs about your meals and to our floor team about service on the day of your visit.

We apologise and assure you that your comments are being taken seriously and will be discussed with our team to improve the product and services that Salt House offers.

We are glad to hear that you enjoyed the views and the venue and hope that you will return again in the future.
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Senior Reviewer
6 reviews 6 reviews
4 restaurant reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Yeah but no”
3 of 5 stars Reviewed June 10, 2013 via mobile

Just a let down... My expectations for a place like this was higher given the value of the meals and the location. The service was poor and it's not as if they were busy. I'm sorry but to have to ask for water 3 times is poor. I will not be rushing back

  • Visited June 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
saltybean, Manager at Salt House, responded to this review, June 24, 2013
Hi Ken,

Thank you for your visit and we are sorry to hear that it did not live up to your expectations.

We are continually striving to exceed our customer's expectations and it appears that we have let you down on this occasion. We will discuss your comments with our floor team to ensure that this does not occur in the future.

We hope that you will give us another opportunity in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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