We recently booked a 2 bedroom mountain view apartment for a 5 night stay. We were given room 204 on the first floor which looked only at the street and had ABSOLUTELY no mountain views. It was incredibly noisy and with nothing else available and management maintaining the position that what they provided matched the hotel description, we had no choice but to leave and rebook at another hotel. We are now in a fight to obtain a refund on the basis of misleading conduct under consumer law. This really spoilt our short break and was very costly. A sum of $1500 for 5 nights was not a cheap stay. We also thought the furnishings were only average and the rooms very dark. I would not recommend a stay at this apartment and the manner in which we have been treated by management in dealing with our complaint has also been incredibly disappointing.
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