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“I promise u - stay nowhere else in Cairns” 5 of 5 stars
Review of Jack & Newell Cairns Holiday Apartments

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Jack & Newell Cairns Holiday Apartments
4.5 of 5 Hotel   |   27 Wharf Street, Cairns, Queensland, Australia   |  
Hotel amenities
Ranked #1 of 66 Hotels in Cairns
Sydney, Australia
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
“I promise u - stay nowhere else in Cairns”
5 of 5 stars Reviewed August 14, 2014

Stayed here for two nights in mid august. Absolute luxury, service and views second to none.

Now this is my 3rd time to Cairns. Ive stayed previously at the Pullman reef and Shangri-la. Now I thought the previous two places where hot until now.

Remembering this is not a hotel and for the lack of room service it makes up with an anundance of luxury, space and views. Granted the view is the same as Pullman reef but the balcony sizes are phenomenal.

No room service or hotel facilities but you have a kitchen ready to cater for a party. Brand new oven, stove top and full sized fridge. Don't wanna cook - stroll 5 minutes down the street and Cairns is at your fingertips.

Location wise its south of the esplanade opposite the cairns cruise ship terminal and near by is the convention centre. Its lovely and quiet. Away from the hustle and bussle of the marina but only 10 min slow stroll away.

Beds were clean and comfortable.

The concierge was very welcoming, friendly and funny.

The pool was clean and great to laze by.

Didnt have a look at the gym as I have no interest -lol

So if you normally like to stay in hotels rather then serviced apartments ask yourself this. How often do I really get room service. If it's nightly then maybe this isn't for you but if its not that often then my friend make the switch. I promise you, you will get more bang for your buck!

  • Stayed August 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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290 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
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  • English first
  • French first
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  • Spanish first
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English first
Perth, Australia
Senior Contributor
49 reviews 49 reviews
18 hotel reviews
Reviews in 27 cities Reviews in 27 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed August 10, 2014

We can only write ditto to all the positive comments!

We had a great 8 day stay in an apartment on the 11th floor. The views were fantastic from the very large balcony. The apartment is roomy, very clean with all your needs covered.
Great welcome from David who provided a lot of useful information and pointed us in the right direction for food shops/cafes/restaurants etc which are very close by. There are plenty of information/brochures available. David’s wife, Joelette works hard in the background keeping the place spotless. We also met Chris a few times who was also very helpful. It’s a great team.

Now, a lot has been said about David and it’s all true!! He absolutely goes out of his way to help you and to make sure you have a great Cairns experience. Trust him with his recommendations – he knows Cairns! He organised and booked all of our 3 trips [Billy Tea Safari, Seastar cruise and Kuranda rail/skyrail], organised car hire and was genuinely interested in our experiences and if we’d had a good day out.
It was a great stay and as people have said before, nothing was too much trouble for David and the fantastic service he provides.

Thank you for a great stay – hope to be back one day!

Room Tip: 11th Floor facing the wharf.
See more room tips
  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 1, 2014

I stayed at J&N for three nights in July, and it was simply amazing! Great city location, the room was immaculate and inviting and the beds were very comfy. It is the little things that really take this place to the next level; like the daily jokes in the lifts, the lending out of items like eskys and umbrellas, or the attention to detail in styling of the room. The Managers, David and Joelette were great. Nothing was too much for them and they were always eager to help. I would have taken them home with me if i could have. I will definitely be back to Jack & Newell in the future!

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moonta, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 1, 2014

If you want to stay in Cairns and can put up with luxury, magnificent views and being close to everything, shops, restaurants, tours etc. then this is the place to be. The apartment had everything that opens and shuts plus more including a kitchen suitable to cook for a dinner party if required. The property managers and staff could not do enough for us and made our stay even more welcoming by ensuring that our every need was met, nothing too big or small. Everything was in walking distance and the views were amazing from the balcony. An absolutely wonderful place to stay.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rural Washington
Senior Contributor
25 reviews 25 reviews
23 hotel reviews
Reviews in 22 cities Reviews in 22 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed July 22, 2014

We stayed here for two nights before and two nights after our liveaboard. Both apartments (three bedrooms) were beautiful with great views. They were extremely clean, overall well-equipped (we cooked several nights), and the staff were very flexible with early morning departures. We were able to walk to the docks, walk to dinner, walk to the store--I really can't imagine a better location.

  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canberra
Contributor
18 reviews 18 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 20, 2014

The apartment was very comfortable and we were within walking distance of the city attractions as well as the supermarket. The managers David and Joelette were very helpful and arranged transfers and trips when needed. It was our first trip to Cairns an we plan to return.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 19, 2014

These apartments were very nice. We rented a three bedroom unit for 7 days while we were there attending our oldest daughter's wedding. Everything went without a hitch, conveniently located, great view of the harbor. The property managers were very nice. It was wonderful to have kitchen facilities, laundry facilities, and spacious floor plan so we didn't feel cramped at all. So much better than a hotel.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Jack & Newell Cairns Holiday Apartments

Address: 27 Wharf Street, Cairns, Queensland, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 66 Hotels in Cairns
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Jack & Newell Cairns Holiday Apartments 4.5*
Official Description (provided by the hotel):
Ideally located in the CBD just a short stroll to the Marina, Lagoon and esplanade, convention center, casino, shopping, dining and children's playgrounds. Our apartments are all spacious with full kitchen and laundry facilities. Most have large balconies with magnificent water views. Your home away from home, this secure residential apartment complex is quiet and ideal for a holiday break. Stock the fridge and kick back on the balcony and watch the boats sail by. Free WiFi, cable TV and car parking for all units. The complex also has a well equipped gymnasium and a pool. ... more   less 
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