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“Great Apartments, Great Service & Great Location!!!” 5 of 5 stars
Review of Jack & Newell Cairns Holiday Apartments

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Jack & Newell Cairns Holiday Apartments
4.5 of 5 Hotel   |   27 Wharf Street, Cairns, Queensland, Australia   |  
Hotel amenities
Ranked #1 of 66 Hotels in Cairns
Sydney, Australia
2 reviews
1 helpful vote 1 helpful vote
“Great Apartments, Great Service & Great Location!!!”
5 of 5 stars Reviewed July 3, 2014 via mobile

I highly recommend these apartments. The rooms are exceptionally clean and we'll appointed. It's in a great location with only a short walk to the marina and restaurants. David is a brilliant manager going out of his way to make sure our stay was perfect. He gave excellent recommendations for the tours and managed our bookings fantastically. We will definitely be staying here again.

Stayed June 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newell2729, Manager at Jack & Newell Cairns Holiday Apartments, responded to this review, July 5, 2014
Thanks Rainebt so much for your kind words. It was a pleasure to be able to help you and ts great you had such wonderful experiences on your activities. We really appreciate the feedback and thanks so much for taking the time to provide it. Best regards.
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324 reviews from our community

Traveler rating
    282
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    5
    1
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190
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Japanese first
  • Spanish first
  • Any
English first
Niceville, Florida
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 2, 2014

MOST AMAZING AND HELPFUL PEOPLE I HAVE EVER DEALT WITH IN MY 30 YEARS OF TRAVEL!! We are visiting Cairns late July 2015. I wrote the property managers, David and Joelette Murray last week to ask them to help me plan a "dream visit" in Cairns, even though we only had 2 1/2 days there! They immediately wrote me back with two complete itineraries that would suit our needs and that optimized the fun and adventure we would have there! I have asked dozens of questions, and they have patiently researched every question and very pleasantly and rapidly responded to every single question I asked! One of our travelers has severe food allergies, and they even followed up with each tour vendor to make sure they would have food that she could eat. I haven't met them yet; I haven't seen the apartments yet--but I can't wait to get there now!! Such customer service is rare!! I'm completely stoked about getting there now, thanks to the J&N team!! I will score each category after my trip!

Stayed July 2014, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newell2729, Manager at Jack & Newell Cairns Holiday Apartments, responded to this review, July 5, 2014
Hello Susi M and thanks for your thoughts we really appreciate them. We enjoy helping people enjoy the wonderful attractions and activities that Cairns has top offer and it is very rewarding seeing people have a really great holiday with the sights and activities that suit their particular group. Thanks again from us all here at J&N.
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Adelaide, Australia
Contributor
11 reviews 11 reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 29, 2014

We have just had a 7 night stay at Jack and Newell apartments in Cairns. We stayed in a 2 bedroom apartment on the 4th floor with harbour views. The facilities were great. It had everything we needed for a 1 week stay. We ate out mostly as there were plenty of great restaurants within walking distance. The beds were comfortable although only a double bed in the main bedroom (a queen would be better). It was great having 2 bathrooms (we have 2 girls!) and even a separate toilet in the laundry was a bonus. Our kids used the pool a few times and liked it. I have to compliment the staff David, Joelette and Chris - they were so helpful and friendly. David booked 3 tours and car hire for us which was all great. I just told him what we wanted and he organised it all for us depending on the weather forecast. There was only a few downfalls - Foxtel not working (only a problem for the kids!) and the garbage truck woke us up in the morning. Maybe ask for a unit on the upper levels so you can't hear it - not much to complain about really. We would highly recommend Jack and Newell apartments and definitely stay there again!!

Room Tip: Stay on upper levels if possible so the garbage truck doen't wake you up in the morning! Ocean...
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  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newell2729, Manager at Jack & Newell Cairns Holiday Apartments, responded to this review, July 5, 2014
Thanks Shostie for your feedback and we are so glad you enjoyed your stay with us. We don't have any double beds here only queens...although they can seem a bit small if you are used to a king :) Sorry about the foxtel but all seems to be working ok now so not sure what the problem was maybe an issue with the signal. Thanks so much again for sharing your thoughts with us and look forward to be able to host you again one day. Best wishes to you all from the team at J&N.
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Toowoomba, Australia
2 reviews
5 of 5 stars Reviewed June 22, 2014

we found Jack & Newell a great place to stay david was always helpful in organising any activity we wished do whilst there,.a lot of local knowledge was a great help cheers to chris for telling us about diamond class on gondola ride was awsome, jokes on the lift everyday was a nice touch . I would gladly recommend Jack & newell to my friends and family cheers annette, suzanne, hazel & gaylene thanks for a great time .

  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newell2729, Manager at Jack & Newell Cairns Holiday Apartments, responded to this review, July 5, 2014
Hello Holidays632 and the girls from Toowoomba. Glad you enjoyed your stay with us and thanks so much for the feedback. We enjoy helping people make the most of their excursions and glad we were able to help you. Best regards to you all.
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Diamond Bar, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 20, 2014

From the beginning to the end, our stay at Jack and Newell Luxury apartments was FABULOUS! The property manager, David is very friendly, welcoming and was extremely helpful in arranging our entire stay. He introduced himself via email months before the trip, offering to assist in any way he could. His recommendations regarding excursions and local restaurants were fantastic! David arranged for airport pick up for us and we were greeted by Chris, who was there on time and took us directly to the apartment. The apartment is very clean, incredibly spacious and well equipped. The beds are very comfortable allowing for a good night sleep after a long and exhausting day of touring Cairns. The gym is very nice with a variety of great equipment. The apartment location is very convenient. It was only a 5 minute walk to local restaurants, shops and less than a 5 minute walk to Cairns Reef Terminal. We were fortunate to have found such a gem in Cairns. Thank you David for your generous hospitality and for going the extra mile to make sure our trip to Cairns was an enjoyable one!

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newell2729, Manager at Jack & Newell Cairns Holiday Apartments, responded to this review, July 5, 2014
Hello Jenn606 and thanks for taking the time to share your experience at the Jack & Newell Apts. So glad you enjoyed your stay with us and had a great time. The location is certainly very convenient. Glad you enjoyed the comfort of the beds. They are commercial quality beds and most people seem to find them comfortable. Thanks again for the review and best regards to you all from the J&N team.
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Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 14, 2014

We have just returned from a wonderful stay at the Jack & Newell Apartments in Cairns. We selected the J&N based on reviews by other travelers and our expectations were high. I can honestly say this facility (including the wonderful people) exceeded our expectations. The apartments were immaculately clean and the location is perfect - far enough away to be quiet, yet, close enough for an easy stroll to the Esplanade. The best part was the outstanding service and wealth of information we received from David and Chris. I urge you to consult David before planning any excursions. His suggestions were spot on. If you are planning to staying Cairns for a few days, you must consider the Jack & Newell Apartments. You will not regret it.

Room Tip: I suggest floor 5 or above for a good view.
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  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newell2729, Manager at Jack & Newell Cairns Holiday Apartments, responded to this review, July 4, 2014
Thanks so much Rick R for your thoughts. Glad we were able to meet your expectations and that you had a great time here. Thanks again for your positive feedback we really appreciate it. Best Regards.
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Navi Mumbai, India
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 3, 2014

Starting with Chris picking us from the airport and David dropping us to the airport on our way back after 3 nights of stay, this place is phenomenal. Our 3 BHK water view apartment was one of the best we have stayed in. Thank you David for all the help and making our Cairns trip memorable. Hope to see you soon again.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newell2729, Manager at Jack & Newell Cairns Holiday Apartments, responded to this review, July 4, 2014
Our apartments really are a good size and very comfortable and the water views are very relaxing. Glad you enjoyed them and thanks so much for providing your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Jack & Newell Cairns Holiday Apartments

Address: 27 Wharf Street, Cairns, Queensland, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 66 Hotels in Cairns
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Jack & Newell Cairns Holiday Apartments 4.5*
Number of rooms: 14
Official Description (provided by the hotel):
Ideally located in the CBD just a short stroll to the Marina, Lagoon and esplanade, convention center, casino, shopping, dining and children's playgrounds. Our apartments are all spacious with full kitchen and laundry facilities. Most have large balconies with magnificent water views. Your home away from home, this secure residential apartment complex is quiet and ideal for a holiday break. Stock the fridge and kick back on the balcony and watch the boats sail by. Free WiFi, cable TV and car parking for all units. The complex also has a well equipped gymnasium and a pool. ... more   less 
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