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“Fantastic Family Holiday” 5 of 5 stars
Review of Jack & Newell Cairns Holiday Apartments

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Jack & Newell Cairns Holiday Apartments
4.5 of 5 Hotel   |   27 Wharf Street, Cairns, Queensland, Australia   |  
Hotel amenities
Ranked #1 of 66 Hotels in Cairns
Sydney, Australia
1 review
3 helpful votes 3 helpful votes
“Fantastic Family Holiday”
5 of 5 stars Reviewed June 6, 2013

We recently spent 6 days at the Jack and Newell Cairns and had a wonderful time. We travelled with our 3 kids and the apartments were perfect for our stay. They are spacious and modern and very well equipped. Perfect location within walking distance of parks, restaurants and the lagoon which was great as we didn't use a hire car. The manager David was fantastic and so very helpful with anything we needed and gave us lots of tips for activities and restaurants etc. We were also upgraded for free from a 2 to a 3 bedroom apartment to accommodate our kids which was fantastic and most appreciated. We were sad to leave and would definitely recommend the apartments to anyone looking for great holiday accommodation!

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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305 reviews from our community

Traveler rating
    265
    33
    5
    1
    1
See reviews for
180
36
5
15
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Japanese first
  • Spanish first
  • Any
English first
Brisbane, Queensland, Australia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 1, 2013

the apartments were very spacious and beautifully decorated. The view from the balcony was awesome!! The staff were very friendly and went out of their way to help us. We will definitely be going back!!

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newell2729, Manager at Jack & Newell Cairns Holiday Apartments, responded to this review, June 4, 2013
Thanks so much for your review. glad you enjoyed our apartments and the views overlooking the water. Nothing better than to sit out on the large balconies with a glass of wine or a beer and watch the world literally sail away. Look forward to seeing you back in the future.
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Redondo Beach, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 31, 2013

We recently spent 4 days at Jack and Newell Cairns Holiday Apartments. This unit was perfect! It had a great view, the beds were comfortable, it had everything we needed for a nice comfortable stay. David and Joelette made us feel very welcome, even inviting us to an owners get together/pot luck. Everyone we met was helpful and friendly.

The location was ideal. We walked to the restaurants and shopping in town, and had a rental car for our out of town excursions. The on-site pool was nice and relaxing.

David and Joelette were like personal concierges. Before we arrived, they asked what we wanted to do while in town, and offered suggestions concerning tour companies, the order of activities, etc. They then made our bookings for us before we arrived, and because they are locals, they got us discounts below the advertised prices for some of the activities.

David and Joelette are very personable. David especially has a great, understated sense of humor.

This accommodation and trip couldn't have been better.

Tom

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 29, 2013

We were so impressed with everything about this accommodation. For a family of 5 with children aged between 9 and 14, this was perfect for us. A massive big modern apartment, it was clean, close to everything, comfortable bedding, amazing hosts that were full of local knowledge, ideas, recommendations and fun. (They even posted our mail) nothing was too much trouble. Thank you so much, we will be back.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newell2729, Manager at Jack & Newell Cairns Holiday Apartments, responded to this review, June 4, 2013
Thank you Jacqui for staying with us. Always a pleasure having families stay with us. Glad we were able to help out. Thanks for taking the time to provide your feedback. regards to the family.
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Hong Kong, China
Top Contributor
118 reviews 118 reviews
36 hotel reviews
Reviews in 39 cities Reviews in 39 cities
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed May 21, 2013 via mobile

We arrived really early in the morning without any hotel booking and after a quick call they got us in before 10 am since the apartment was ready. I really appreciated that since we got no sleep on the long haul flight over to cairns! Very big apartment and very clean! Lovely big balcony and sea view - try to get higher floors as the view gets better up there. We were at 5th floor. Staff were friendly and recommended great tours . It is a 5-10 min walk to the public swimming area and the starting points for most reef tours. I would stay here again for sure!

  • Stayed May 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kent, england
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed May 12, 2013

I have never written a review before but have to say we loved this place ! Three of us women from UK ( i live in Gold Coast now ) stayed in a beautiful apartment overlooking the river and mountains. We stayed for three nights and had our ' sundowner' drinks on our lovely balcony . The owners made us feel at home and were so friendly without being intrusive,, always up for a laugh when we came in clanking with our wine bottles from woolies ( 5 min walk away ) !! 5 min walk to the boats that took us snorkelling from the harbour. The apartments were clean and my girlfriends said it was the highlight of their three week trip over here. My hubby and I will definitely stay here when we come here again and wou,ld just like to say no one has made me write this !!!!
Ps we never saw Nemo though!!!

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karratha, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 11, 2013 via mobile

We enjoyed our stay. Staff were lovely and very accomodating. Great views. Beautiful spacious rooms. Kids loved the free wifi. Would definately stay there again. Great place for both families and couples. Close to city centre and restaurants.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Jack & Newell Cairns Holiday Apartments

Address: 27 Wharf Street, Cairns, Queensland, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 66 Hotels in Cairns
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Jack & Newell Cairns Holiday Apartments 4.5*
Number of rooms: 14
Official Description (provided by the hotel):
Ideally located in the CBD just a short stroll to the Marina, Lagoon and esplanade, convention center, casino, shopping, dining and children's playgrounds. Our apartments are all spacious with full kitchen and laundry facilities. Most have large balconies with magnificent water views. Your home away from home, this secure residential apartment complex is quiet and ideal for a holiday break. Stock the fridge and kick back on the balcony and watch the boats sail by. Free WiFi, cable TV and car parking for all units. The complex also has a well equipped gymnasium and a pool. ... more   less 
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