I booked into Regency on Spence as we required accomodation for a couple of nights to conduct some business in town. We had stayed the previous week at Piermonde Apartments, unfortunately these were fully booked and Regency on Spence was one of the only two bedroom options left. When I booked the accomodation I requested a portacot and also commented on the price which was $61 a night more than a huge two bedroom on the 14th floor with amazing views and all the little extras at Piermonde. There was no flexibility on price or locals discounts offered. Beggers cant be choosers so I took the apartment. On arrival we had to check in at Clarendon on Spence, checkin was unusual, couldnt descirbe it as exceptional service, but it also was not overly bad service.
Once parked and unloaded in Regency I realised that I would have to take the baby out of the pram and try and go up and down flights of stairs with baggage and a baby as there were no lifts. I would have thought that when booking accomodation with a portacot you would be told that you would not have easy acess with a pram. Not a good start for the Regency.
Arrival in the room showed a reasonably sized area with an excellant kitchen. The master bedroom has a large ensuite with spa, unfortunately the spa could have been cleaner and the carpet in this room is filthy. The second bedroom has a much better bed than the master and the second bathroom was perhaps a little cleaner but still could do with a doese of exit mould. The fan in the master bedroom struggled to turn and was unable to produce a breeze, the fan in the lounge had the same issue. Of the Three bedside lights available, only 1 worked. For the price that you pay you are not showered with the standard expectations, there is no shampoo, conditioner or tissues and the toilet paper more closely resembles sandpaper.
Walking barefoot on the floor resulted in black feet so I am not sure that housekeeping mop so well, and the deck is unuseable due to the thick layer of black grime on floor, table and seats.
Sleep is not something you are likely to get from this room (number 4) The neighbours slam doors regularly and the noise from the street and nightclub is terrible.
Whilst the apartment is conveniently located, most apartments in Cairns are as the city is not that big. There is not a nice view from the aprtment and I certainly would not rate this apartment above two stars.
The service from the manager on check out was also not good enough. I told the manager of the issues with the apartment and was thanked for my opinion!!!
I would not reccomend this apartment and would certainly never use it again.
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