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“Central location” 4 of 5 stars
Review of Park Regis City Quays

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Park Regis City Quays
4.0 of 5 Hotel   |   6 Lake Street, Cairns, Queensland 4870, Australia   |  
Hotel amenities
Ranked #38 of 66 hotels in Cairns
Caloundra, Australia
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
“Central location”
4 of 5 stars Reviewed July 1, 2014

Stayed here as a family over the weekend of the Cairns Ironman. It is a very central location, which is its main advantage. Each apartment is fully equipped for complete self catering, but there are plenty of eateries within a few minutes walk. Supermarkets within a five minute walk, also. We wanted a two bed apartment for parents and small children, and this was not convenient because of the layout of the apartments. What we got was two one bedroom apartments with a common door from the corridor. Would we stay there again? Yes, because it is so central. Parking not over-supplied, either.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SWHG_Operations, General Manager at Park Regis City Quays, responded to this review, July 15, 2014
Thank you for taking the time for your comments on trip advisor after your recent stay with us at the Park Regis Cairns. We appreciate your feedback and sincerely apologise for any disappointment or inconvenience caused during your stay.

Your comments have been received and addressed with the relevant departments and staff. I thank you for bringing these matters to my attention. And with layout of the 2 bedroom Unit this is very common style in Cairns and is what you call a dual keyed apartment

Park Regis Hotel Cairns is committed to providing a high standard of facilities and customer service and we very much value your comments and views in this instance.

Next time you visit Cairns please try our Piermonde Apartments these units are better suited for families with Children.

Yours sincerely


Wayne Booth
General Manager
Park Regis Hotel Cairns
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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128 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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English first
Sydney, Australia
1 review
1 of 5 stars Reviewed July 1, 2014

the hotel is in a good location and the price is ok but really - a charge for the room to be serviced daily, charge if you use the "complimentary tea & coffee" an attempt to charge for luggage storage for a few hours - none disclosed at time of booking. we stayed for 3 days and the room smelled of smoke the whole time. bad experience wouldn't go stay again.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waikiki
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed June 21, 2014

I communicated with the Park Regis prior to my stay as they don't have a 24hour reception. They responded with a code for the safe to collect our keys as we were arriving early hours of the morning. We found the safe and entered the code and nothing! We tried again. We ended up having to ring the after hours number. They gave us the correct pin number. We then retrieved our keys. No garage tag. So had to park out in the street. On checking in in the morning we were told limited parking but they now had a space for us. We were located at the very back of the hotel and it was very dark and had to have the lights on. It was very clean when we arrived. For self contained facilities there was only on larger saucepan and a small saucepan and one small frypan. Not really great facilities there for cooking. There was a washer and dryer, but no clothes horse for clothes not able to be tumble dried!
The towels were replaced daily and beds made but sometimes not til three in the afternoon. I don't think the sheets got changed in the six days we were there or the floors vacuumed.
It is classed four star and all things being equal it wasn't too bad but I have stayed in better four star self contained places with equipped cooking facilities . Location was pretty good. It was comfortable but if you don't get one of the front balcony apartments it is disappointing.

Room Tip: When booking ask for a balcony apartment at the front of the hotel overlooking the road. We were on...
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  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
5 of 5 stars Reviewed June 9, 2014

This hotel is in fact a supplier of high quality serviced apartments so for your money you get a comfortable living/dining area with balcony and well equipped kitchen and separate bedroom and bathroom. So you can self cater, entertain or just relax. Well located close to the waterfront and shops with great eating places close by if you want to go out. Front desk staff were outstanding and could not have been more friendly and helpful.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Easytobook.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 4, 2014 via mobile

Great location but in this day and age you should have to be dailing up an internet connection, I would be expecting wifi, I didn't pay for anything else, it was just a bed, crap tv and shower, no wifi is no exception especially for the cost, go stay somewhere else. When we checked in we we were told to go book tours down the road because the receptionist didn't know what to do or how to do it even though they advertised tours, we booked three rooms 6 months in advance and still were not in rooms next to each other even though this was requested. No special treatment here, next time will stay down the road for the same $&

  • Stayed June 2014
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Townsville, Australia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 4, 2014

I picked this because it was in a very convenient location in Cairns, but not expensive. We were traveling as a combination of family & friends and were able to get an apartment with separate bedrooms that suited us.
It was clean and had all the appliances you would expect - but there was the small matter of the TOASTER WARNING! Apparently, it is a problem that when people burn toast in an apartment in Cairns, the smoke alarm automatically also rings the Fire Department and "somebody" has to pay a thousand dollars for the unnecessary call-out. So they don't put a toaster in the room, but you are advised that you can have one as long as you sign the TOASTER WAIVER saying you'll pay the fine if you burn your toast. HA HA HA - we did not borrow a toaster and I bet nobody ever does!
Apart from that, it was all great. The staff was lovely, and we had a good time.

Room Tip: Don't make toast!
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  • Stayed May 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southport, Australia
Senior Contributor
33 reviews 33 reviews
33 hotel reviews
Reviews in 28 cities Reviews in 28 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed June 1, 2014

Stayed for 5 nights, doesn't live to the standard of the star rating. Room was average size and less than comfortable bed. First day the room wasn't serviced at all when returned to hotel late at night. Told the reception in the next morning, and the response was 'OK', I put that in report! That was a nice answer for non-delivery.

Internet was expensive and slow.

The only good thing is that the hotel located within walking distance to shops, restaurants, esplanade, etc.

Don't expect too much, otherwise you will be disappointed.

  • Stayed May 2014, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SWHG_Operations, General Manager at Park Regis City Quays, responded to this review, June 4, 2014
Dear Christopher T

Thank you for taking the time for your email after your recent stay with us at the Park Regis City Quays Cairns. We appreciate your feedback and sincerely apologise for any disappointment or inconvenience caused during your stay.

Your comments have been received and I have addressed these with the relevant staff members concerned. I thank you for bringing these matters to my attention. Other issue with cleaning of unit has also been discussed with the Housekeeping supervisor.

Park Regis Hotel City Quays Cairns is committed to providing a high standard of facilities and customer service and we very much valued your comments and views in this instance.

Again, thank you for bringing these matters to my attention and we hope that we may have the opportunity to welcome you back to the Park Regis Hotel City Quays Cairns in the near future.

Yours sincerely


Wayne Booth
General Manager
Park Regis Hotel Cairns
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Regis City Quays

Address: 6 Lake Street, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Kitchenette Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#24 Luxury Hotel in Cairns
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Park Regis City Quays 4*
Official Description (provided by the hotel):
Park Regis City Quays invites you to discover Cairns and surrounds by providing the ultimate base during your next visit.With the Esplanade, harbour foreshore, restaurants, shops, Night Markets, Reef Casino and Marlin Marina merely a short stroll away; you are close to everything that makes Cairns a great destination. For guests attending tradeshows, conferences and other events, Cairns Convention Centre is conveniently located directly across the street from the hotel.Spectacular sights and experiences await you in Cairns. Take advantage of Park Regis City Quays’ tour booking service and find yourself snorkelling the Great Barrier Reef, sailing the crystal blue water on a catamaran or white water rafting on the Tully and Barron Rivers…the options are endless.Whether your stay is for business or pleasure (or a bit of both) – Park Regis City Quays is your ideal ‘home away from home’ whilst in Cairns. Extended and long stay guests are welcome at Park Regis City Quays - click here for more information.Relax and unwind in your modern hotel room or one/two bedroom self-contained apartment – all with individually controlled air-conditioning as well as ceiling fans, internet access, cable TV and most with large balconies. To enhance our guests’ experience, our superior rooms have recently been given a fresh new look including new pillow top beds and bedding, modern desks/work areas and new technologies such as iPod docking stations and high definition LCD TVs.Make the most of Cairns’ fantastic weather and cook up a classic Aussie meal at our rooftop sundeck and BBQ area. Afterwards, take a relaxing and refreshing dip in our outdoor swimming pool – perfection!Park Regis City Quays ensures a truly peaceful and relaxing retreat during your next visit to Cairns. ... more   less 
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Also Known As:
Park Regis City Quays Hotel Cairns
Park Regis City Quays Cairns

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