This hotel has a brilliant location and that is absolutely all it has to recommend it. The reception was poor and checkin tardy, the room was barely clean. We had to wipe the benches of dust before we could use the kettle and had to rinse all plates and cups before we were game to use. The furniture was stained and dirty. Under the bed had not been vacumed in living memory I am sure, as it was littered with paper and rubbish. the carpets felt like they had not been vacummed and as our feet became black am convinced if its done its only cursory. The tiled floor was unmopped when we arrived and was never cleaned in the time we were there, the daily service is minimal and in five days they did not wipe the table top, it became a joke to see if they ever did it and not once was a damp cloth wiped over any surface. The place is tired and neglected and unclean. The staff are young and have no idea of service. the five days we stayed coincided with some sort of youth dance party and it felt, smelt and sounded like we were in a very basic backpackers, there were far more than the legal number staying in units and all were drinking heavily, the place seems to have no control or interest in keeping any sort of standard. I would not put anyone over 25yrs old in the place as it seems full of foreign students and backpackers and it seemed like the staff were taken from the guests... minimal interest or experience in how to run a good hotel, or even an average one. Truly the worst accommodation experience I have had outside a third world country, in many of these the rooms were cleaner and the service far better. Avoid unless desperate or you dont mind paying way over what it is worth.
- Official Description (provided by the hotel):
- Located in a prime position and providing spacious modern design, first class technology and facilities, is Oaks Festival Towers. Guests can sample top restaurants and late-night bars, irresistible shopping, galleries, theatres, movies and museums which are all nearby. Oaks Festival Towers comprises of one and two bedroom contemporary, self-contained apartments each with a private balcony and city views. ... more less
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- Also Known As:
- Oaks Festival Towers Hotel Brisbane
- Oaks Festival Hotel