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“Great location,homely accommodation” 4 of 5 stars
Review of Manor Apartment Hotel

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Manor Apartment Hotel
4.0 of 5 Hotel   |   289 Queen Street, Brisbane, Queensland 4000, Australia   |  
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Ranked #7 of 165 hotels in Brisbane
Blackpool, Waiheke Island, New Zealand
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Great location,homely accommodation”
4 of 5 stars Reviewed September 10, 2013

We really enjoyed our stay last week at the Manor. The service was excellent and in particular Andrew who was on the front desk, he was welcoming, helpful and very pleasant to deal with.
We had just spent 2 weeks travelling in Australia and his service was by far the best we had experienced.
Bradley (the booking officer) was also helpful and efficient when we made our booking, he made it easy. The breakfast was very pleasant, as was the gentleman in charge - just like being in a guest house.A nice friendly atmosphere.Rooms (we had a 2 bedroom/2 bathroom suite) were comfortable and roomy.
We would stay here again.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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156 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
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  • English first
  • French first
  • German first
  • Japanese first
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English first
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed September 7, 2013 via mobile

I stayerd here for a weekend with my partner while attending board meetings. havign booked a studio apartment, I arrived to find it a somwhat unusal shape with a small living area in one end and the bedroom at the other end of a short hall, with the room split by the small bathroom.
Water pressure in the shower is amazingly good - a long time since I have had a shower like that.
My only complaint was that in the absense of daily apartment cleaning, it would have been nice for spare bathroom products to be placed under the basin as the supplied product was not enough for myself & partner for 2 nights.

Stayed September 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lafayette, NJ
Senior Contributor
41 reviews 41 reviews
31 hotel reviews
Reviews in 24 cities Reviews in 24 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed August 29, 2013

The free breakfast for two with our room was definitely a highlight, as was the free Internet access during our stay (which should be standard policy). On a last-minute booking, we got a small one-bedroom apartment - in terms of room to spread out, you can do much better elsewhere for the same price or less. On the plus side, it was pretty nice - two leather stretch lounge chairs in the living room, along with a small table and two chairs for dining. A kitchen small enough for two to cook comfortably - just barely - and the standard pots, pans, water boiler, free tea and coffee. Bedroom was clean and comfortable. View was of the spotlit City Hall clock tower, between buildings - a surprisingly good view given we were on the 6th floor in a downtown building. In the breakfast room, there was a computer with Internet access, as well as WiFi in the room. On the down side, reception closes 7-7:30pm, so if you need a later check-in, you might run into a problem. The table with bowl of fresh fruit when you exit the elevator - as shown on one of the TripAdvisor photos - is gone, at least on our floor. The Art Deco touches throughout are pretty nice. Windows have been reinforced with double-glass, so the room was surprisingly quiet, given its streetside location. Most annoying was the in-room signage, stating a hot shower of 4 minutes or more could set off the sensitive alarm system, and that guests would be charged $600 if it did! But if you need to stay in the CBD near the train station for a night, this was a decent stay for two people comfortable with being in a tight space. There is no way you could entertain 2 guests for dinner, or be here comfortably with a rambunctious child - for us, it was fine for a night. The receptionist was businesslike and professional - wake-up call came when it was supposed to, and check-in/check-out went smoothly. Very friendly guy handling the breakfast on the 4th floor, too. Felt it was fairly priced for what you got. A fitness center - or free access to one nearby - would be a nice addition.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cairns, Australia
Top Contributor
108 reviews 108 reviews
21 hotel reviews
Reviews in 38 cities Reviews in 38 cities
43 helpful votes 43 helpful votes
2 of 5 stars Reviewed August 4, 2013

Very central place. We had 2 rooms booked for a big family, one had 2 bedrooms the other just a room, the price was good and the rooms old but clean, wish we knew there was no service on the weekends as we left our towels in a heap , we didnt read the Note properly! Breakfast was included and it was way better than i thought , filled up my big boys. The weekend manager was great so helpful and friendly, but the staff on the weekday when we tried to see if we could get an early check-in for one of kids who was getting in from an overnight plane at 7.30am was a real jerk, so rude, so unhelpful, so far up himself, he couldnt care less. What part of service industry doesn't he get! it spoilt the whole stay that sort of attitude . Shame really

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManorApartments, Owner at Manor Apartment Hotel, responded to this review, August 14, 2013
Thank you for submitting your review and expressing your feelings with regard to our stay.
Feed back is most important to us as we constantly strive to improve our service. Understandably we are most distressed at your comment and experience.

We are extremy proud of our excellent staff at the Manor who all have considerable hospitality experience. Please note also the extensive positive comments re our staff and service on all review sites. This experience of yours is a first and unfortunately unexplainable.
When possible we always offer early check-ins for gusts arriving prior to the normal 2pm check-in time. Unfortunately this was not possible on your arrival date as we had been full the night before.
We were pleased that you found the remainder of your stay to your satisaction.
regards
Robert
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yorkshire
Top Contributor
443 reviews 443 reviews
89 hotel reviews
Reviews in 160 cities Reviews in 160 cities
230 helpful votes 230 helpful votes
5 of 5 stars Reviewed August 4, 2013

Stayed here as a family of 4 in a 2 bed roomed apartment for 4 days.

We hired a car from Brisbane airport and in no time we were arriving at the Manor Apartments. Offloaded our cases and then drove round the block to park in the underground car park (the Manor has a good rate here so not too expensive for a city car park).

The receptionist checked us in and were soon in the lift to our 7th floor apartment. It was very spacious with a nice area to sit around a flat screened TV and there was a dining area with a table and 6 chairs. The kitchen was well equipped with all we needed and a dishwasher too. There was also a washer/drier in the main bathroom.

The main bedroom had a good sized and comfortable bed and another large screened TV. The en suite was small but fine for what we needed. The second bedroom had 2 single beds.

The apartments were ideally positioned for everything you would want to do in Brisbane - close to the shops, good restaurants and the river.

Thoroughly enjoyed our stay here.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManorApartments, Owner at Manor Apartment Hotel, responded to this review, August 14, 2013
Thank you for taking the time to submit your review.
We are always please to recieve such positive comment.
Thank you aagin for your support
Regards
Robert
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Iowa
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 23, 2013

This was our first stop in Australia and we were impressed with the spacious room and friendly service. The staff helped us find maps and events in the city. The room had a fully equipped kitchen that we would have used more if we had stayed longer. Wifi in room worked perfectly. The location was excellent as we walked around central part of the city. Price a bit high compared to some places but well worth the money.

Stayed July 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManorApartments, Owner at Manor Apartment Hotel, responded to this review, August 14, 2013
Thank you for taking the time to submit your review.
We are very pleaase that your stay with us was up to your expectations.
Regards
Robert
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gold Coast
Senior Reviewer
10 reviews 10 reviews
Reviews in 3 cities Reviews in 3 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed July 22, 2013

Great location right next to the GPO in Brisbane's CBD. Art deco sandstone building complete with gargoyles. Easy couple of minutes walk from Central Station. Comprehensive continental breakfast- juice, cereal, toast, boiled eggs, ham, tea and coffee when we were there. Apartments are clean, attractive and well set up. Staff pleasant and courteous. There is parking available (at a cost) but as the hotel is right in the city there is no way of avoiding rush hour traffic.

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManorApartments, Owner at Manor Apartment Hotel, responded to this review, August 14, 2013
Thank you for submirtting your review,
We are very pleased that you enjoyed your stay at The Manor Apartment Hotel.
We constantly stive to attain and maintain high standards of service and hospitality.
Regards
Robert
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Manor Apartment Hotel

Address: 289 Queen Street, Brisbane, Queensland 4000, Australia
Phone Number:
Location: Australia > Queensland > Brisbane
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette
Hotel Style:
Ranked #7 of 165 hotels in Brisbane
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Manor Apartment Hotel 4*
Official Description (provided by the hotel):
The heritage listed Manor Apartment Hotel is situated in the heart of Brisbane's city centre. Ideal for both business and leisure travellers who enjoy the comfort and convenience of apartment style accommodation with the ultimate city address. The Manor consists of 46 studios and one and two bedroom apartments and is located only 100 metres from the Queen Street shopping precinct. An easy walk through the mall and over the bridge will have you at Southbank, the Performing Arts Complex (QPAC) and Convention Centre. The bright and spacious apartments feature a separate living/dining area, digital TV's' bedrooms with en-suite bathroom and a fully equipped kitchen and laundry. FREE WiFi is available in all rooms. Each morning a FREE gourmet continental buffet breakfast is served for all guests in the sunny European style breakfast room. The vibrancy of Brisbane City, its cafes, restaurants and entertainment are all at the front door. Suitable for long or short stays, business or pleasure-our friendly professional and helpful staff are awaiting to accommodate you. Off-site parking is available with Post Office Square Car Park directly opposite The Manor for $35 per day. ... more   less 
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