While the location was very good, the rest of the experience was disappointing. No one even opened the front door when we arrived with luggage. The front desk clerk could not find our reservation at first. When he finally did, he assured us that the room had 2 beds. When we opened the door to the room, there was only a king bed. After returning downstairs to the desk, the clerk said he would call housekeeping to "unzip" the bed. Sure enough, housekeeping sent one woman to literally "unzip" and make up the now 2 beds. It took her quite awhile and she did not seem very happy about it. The lobby has no ambiance. The expensive rate for wifi, $25, per day is ridiculously high. The same clerk, mistakenly told us that the wifi was free in the ill equipped "business center." He corrected himself after we were unable to use wifi in the business center. He then said it would cost $25 or we could use the computer there for free to access the internet. When trying to so so, I was only allowed 5 minutes of access. Overall, the staff was not at all helpful. At least, the room was clean.
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- Also Known As:
- Mantra South Bank Brisbane
- Mantra South Bank Hotel Brisbane