We enjoyed our stay here 5 years ago, so on a return trip to Brisbane chose the Mantra on South Bank as a well designed and well located site. This visit it appears we accidentally booked, through 'central reservations', a remote, satellite-like business group that told us we couldn't have 5 nights at the one hotel for our two rooms we needed for an extended family visit. So we planned to relocate to Queen St for our fifth night. On being here we found out there are spare rooms for our final night and we asked to transfer our booking. Central reservations have told us we needed to release our booking within 24 hours of 2pm the day we are due to stay. So unless we are happy to lose $500 we have to transfer. Mantra's overall ownership needs to understand the wider brand management is deteriorating rapidly.
While the hotel is good, Mantra is run like a very poor budget airline where flexibility, customer service and helping solve issues in the 'I will' mode is the last thing that crosses the minds of a rule bound management team.
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- Also Known As:
- Mantra South Bank Brisbane
- Mantra South Bank Hotel Brisbane