We stayed at this hotel about 5 years ago and it was fabulous. Great location, clean and helpful staff. We have visited the hotel recently to discuss with reception our needs. They refused to show us the different rooms types available. They said that it is now against company policy to do room showings for safety reasons? This is strange as all of the other hotels we considered had done so. We explained that it was for wedding guests and we wanted to see the rooms so that we could possibly recommend the hotel to our interstate guests. We explained that the Groom and Grooms men would only need an apartment for the Friday night and needed a late check out of 2pm. We were told that to have a late check out we would need to pay for another full night! There was no flexibility, most places charge a fee for late check out, not charge another whole night. As you can gather we will not be recommending this hotel and we feel very disappointed. Mostly disappointed that we took the time to visit the hotel to discuss our needs and we were treated as a inconvenience. We have always supported the oaks groups in the past, but will not in the future.
- Official Description (provided by the hotel):
- Conveniently located in the heart of the CBD, offering perfect affordable Brisbane accommodation and one of Brisbane’s most contemporary buildings is Oaks Lexicon. Oaks Lexicon combines the outstanding facilities of a modern luxury hotel with the privacy and spaciousness of fully self contained one and two bedroom apartments, all with state-of-the-art kitchen facilities. The generous sized apartments are perfect for an intimate dinner party but cosy enough for a romantic rendezvous too! ... more less
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- Also Known As:
- Oaks Lexicon Apartment Hotel Brisbane
- Oaks Lexicon Apartment Brisbane
- Hotel Oaks Lexicon Apartment