Room, breakfast, parking package $160 per night which was good as parking $20 per night. Breakfast was good, gym was average as limited equipment, pool waslovely spa not too warm. Rooms were clean and furnishings well maintained. Bathroom door showing signs of damp. Staff were very friendly and overall a good atmosphere good location to city and roma street parklands. They have good family rooms as have stayed there before. Only hassle was that a lift was out of service and had to use service lift via laundry each time and was busy as only1 lift working. Not in centre of city but not too far to walk.
Room overlooking Roma St Parklands would be best option.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
22 October 2012
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Thank you for reviewing our hotel based on your recent stay. We take all guest feedback on board to help us improve the service and facilities we offer our guests.
I was glad to receive your positive comments regarding your breakfast experience and cleanliness of the room. I am also very pleased that you found our staff very friendly and enjoyed the atmosphere of the hotel as well as its location.
I would also like to thank you for your comment regarding the hotel guest lifts. Please note that we are currently undertaking a lift modernisation project which involves upgrading our two guest lifts to ensure they meet the current standards and to improve their functionality. This initiative will provide improved facilities and long term benefits to our valued guests. We have now completed two of our three lifts and the project is scheduled to be fully completed by the end of November 2012.
Once again thank you for your feedback,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.