Called into SAN CHURRO chocolate restaurant in Southbank last week, with four family members. While the others ordered deserts, I ordered a coffee that came with a FREE chocolate (according to the sign out the front, and according to the menu). Coffee came, no chocolate. Caught waitresses eye and asked re the chocolate. I'll go and see she said. Two minutes later - "Sorry, we're out of them". It would have been nice to have been told when I ordered, or even when I received the coffee, however a big fat nothing, and no real apology. Leaving the restaurant, my sister decided to buy one of the chocolates that came in a cute box, (according to the photo in the display), to take home to her husband. Paid money, then received the chocolate 'in a plastic bag'. What about the box??? "Sorry, we're out of boxes !!"
Once again, not before they took the money.
Poor show San Churro - Where's the customer service.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.