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“Amazing customer service.” 4 of 5 stars
Review of Spring Hill Terraces

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Spring Hill Terraces
260 Water Street (Cnr Warry Street) | Spring Hill, Brisbane, Queensland 4000, Australia   |  
Hotel amenities
Ranked #72 of 165 hotels in Brisbane
Melbourne, Victoria, Australia
Top Contributor
125 reviews 125 reviews
18 hotel reviews
Reviews in 55 cities Reviews in 55 cities
33 helpful votes 33 helpful votes
“Amazing customer service.”
4 of 5 stars Reviewed August 8, 2013

The bed is comfortable, there is a table and chairs, a balcony faces Water St, the bathroom adequate, and all is very clean. The location is convenient with the Fortitude Valley train about a ten minute walk away. Car parking is secure and entry to rooms is past the reception area. What makes this place stand out is the level of customer service provided by the very personable hosts Lorraine and Jim. Should I go to Brisbane again I would stay here, perhaps in a studio apartment.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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55 people have reviewed this hotel

Traveler rating
    9
    32
    12
    2
    0
See reviews for
5
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11
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • German first
  • Any
English first
Perth, Australia
Senior Contributor
26 reviews 26 reviews
18 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed July 16, 2013

Great location 10 minute gentle stroll into the Valley. The studio is worth paying a bit extra. Very quiet at night easy to get some sleep. Rooms were clean and well appointed. Kitchen was equipped with all you need and had a mini fridge enough for a few bits. Customer service was great and helpful. Nice cooked breakfast was good value. TV was flat screen with enough channels. Would stay here again.

Room Tip: studio is more spacious and has a kitchen
See more room tips
  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gladstone, Australia
Top Contributor
178 reviews 178 reviews
67 hotel reviews
Reviews in 81 cities Reviews in 81 cities
147 helpful votes 147 helpful votes
3 of 5 stars Reviewed June 23, 2013

We have stayed here about three times over a number of years.

To access our room we had to go through reception which adds a secure element. Our room's entry was from a courtyard on the first floor.

The location is walking distance to Fortitude Valley and we walked into the city but some might find it a bit far.

The room was small, basic but clean and although the bathroom was ageing it was also very clean.

We thought this was good value for money, particularly as all accommodation was booked out for the Lions vs Wallabies rugby match.

We would stay here again.

Stayed June 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mareeba
1 review
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 23, 2013

I had the pleasure of stumbling upon this accommodation because I needed a bed and a place within walking distance to the Brisbane Royal Hospital. I wasn't after much just somewhere clean, somewhere I felt safe ( because I was alone....my husband in hospital and our kids had just flown back home because school holidays were finished.) We had just been in a modern two bedroom apartment , views and a pool for a week and as it turned out was too far away from the hospital. I wished we had chosen spring Hill Apartments in the first place. I had a lovely little room ( in the attic) clean and bright. The managers are so helpful and friendly and the patience and care shown to guests, particularly those dealing with the strain of frequent hospital visits was wonderful. We will return to Brisbane....under better circumstances and take an apartment for a family holiday and we will be opting for the warm and friendly and small suburban 80's Terraces over the concrete tower for sure. TC

  • Stayed April 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waimate, New Zealand
Top Contributor
53 reviews 53 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed March 27, 2013

Third stay here in last 7 months, again a budget double with shared bathroom and this was better than last time.
Room seemed to have been recently redecorated, the owners apologized that ours didn't have the new TV's yet but didn't concern us at all.
Also, I had requested on booking that if possible a room away from the street would be good, which is what we got and quiet too.
Bathrooms still spotless and owners still as helpful, no special deal so a little dearer than last time, but at approx. $100 for a double motel-style unit close to downtown Brisbane and 4 minutes walk from Fortitude Valley station, we're not moaning.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon
Top Contributor
108 reviews 108 reviews
21 hotel reviews
Reviews in 65 cities Reviews in 65 cities
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed January 17, 2013

Another Golden Chain group member, we only managed to get a motel room, not self catering, but it was at short notice. An older building than the Redcliffe motel but similar accommodation - a bit smaller,but we were paying for convenience for a couple of nights. There is a small courtyard garden in the middle of the property with seating and a table. However it is 20 minutes walk to the city centre, free parking and there's a small supermarket on route that we found stayed open till 11 pm. If your travelling on a budget, this is well worth considering.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tewantin, Queensland, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 24, 2012

My partner & I stayed for 2 nights (Oct 20th & 21st). Upon arrival Lorraine was very friendly and we were checked- in in a jiffy. I picked this accomm because on Sunday we were participating in the Brisbane Zombie Walk, at Victoria Park and this was within walking distance. The room was clean, tidy and just what we needed. We were within walking distance to Fortitude Valley and also the Brisbane show grounds.
On the Sunday once we were zombified Lorraine barely battered an eyelid and said we looked like Valley locals when we stepped into the office to enquire about early checkout. Very handy and not too pricey for the convenience. Will stay again for next year's walk (if required) :)

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Spring Hill Terraces

Address: 260 Water Street (Cnr Warry Street) | Spring Hill, Brisbane, Queensland 4000, Australia
Location: Australia > Queensland > Brisbane
Amenities:
Free Parking Room Service Swimming Pool
Hotel Style:
#2 Best Value Hotel in Brisbane
Price Range (Based on Average Rates): $
Official Description (provided by the hotel):
Centrally located, affordable comfort on the city's doorstep. We have a range of budget rooms (double or twin rooms with shared bathroom), motel rooms (double or twin rooms with ensuite), studio apartments (with limited cooking facilities and ensuite) and terrace houses (fully self-contained). Close to bus/train transport, Royal Brisbane Hospital, RNA showgrounds, Chinatown and only a 30 minute walk into the CBD. Free-call taxi phone in reception. ... more   less 
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Also Known As:
Spring Hill Terraces Brisbane

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