We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent location but the hotel could do with some renovations” 3 of 5 stars
Review of Rydges South Bank Brisbane

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added Rydges South Bank Brisbane to your Saves list
Rydges South Bank Brisbane
4.5 of 5 Hotel   |   9 Glenelg Street | South Bank, Brisbane, Queensland 4101, Australia   |  
Hotel amenities
Ranked #39 of 161 Hotels in Brisbane
Melbourne
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Excellent location but the hotel could do with some renovations”
3 of 5 stars Reviewed September 11, 2011

We recently stayed at this hotel for the 2011 Brisbane Festival Sunsuper Riverfire weekend. I have to say that this hotel has the best location, right on South Bank and within walking distance to everything!

We were very happy with our stay here and the staff are very helpful and polite.

I do have to confirm as other guest to Rydges have found – this hotel could do with renovating its rooms. Yes the bathroom fills up with steam – most likely that the exhaust vent / return air ducts in the bathroom look like they have never been cleaned - there is so much dust clogging up the vent there is no way any air will get through them!

Also don’t try and have the room A/C on and use the hair drier – it blows the fuse for the room. Pulling the key in and out of the switch fixes the fuse but the room A/C still doesn’t work very well and often turns off by itself.

The restaurant food was good however not much variety on the breakfast buffet menu, the toaster doesn’t brown the bread even when set on dark. The carpet is so old, in sections it is stuck down with tape and does anyone know what the chief was cooking that is now splattered on the ceiling over the buffet?

As confirmed by other guests, I also attempted to get Qantas Frequent Flier points for my stay and was told that the rate I was staying on doesn’t qualify !

All that being said I would stay here again.

  • Stayed September 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOM-RydgesSB, Front Office Manager at Rydges South Bank Brisbane, responded to this review, September 15, 2011
Dear ‘Travelhappy88,’

Thank you for reviewing your recent stay and joining us for this years’ Riverfire festivities! The night was a big night for the hotel, South Bank and Brisbane.

I acknowledge your concerns regarding the bathroom and have made our Housekeeping team aware of the issue. I also acknowledge the renovation comments and can confirm that we are about to start a multi-million dollar renovation of our boulevard level which will incorporate a new restaurant, extended function facilities, pool and leisure area; in the mean time the concerns regarding the marks adjacent to the air-conditioning vent will be resolved in full.

The power notation is not typical of the rooms at the hotel and I would like to have the opportunity to investigate this further.

Again thanks for the review; glad to hear you will consider us for a return stay as we look forward to welcoming you back in the future.

Kindest Regards,


Scott Levey – Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,057 reviews from our community

Traveler rating
    342
    431
    196
    57
    31
See reviews for
179
313
58
336
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (337)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Sydney, Australia
1 review
5 of 5 stars Reviewed September 10, 2011

A very enjoyable stay and a good Gym , food service allround. Very helpfull front of house staff also.

  • Stayed September 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOM-RydgesSB, Front Office Manager at Rydges South Bank Brisbane, responded to this review, September 15, 2011
Dear ‘tony s,’

Many thanks for the review.

Glad to hear of your enjoyable stay; especially with regards to the front of house service as noted. Many thanks for the rating; I hope to see you back in the near future.

Kindest Regards,


Scott Levey – Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Top Contributor
56 reviews 56 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed September 2, 2011

This is the second time I have stayed here this year and I have found it to be a very comfortable hotel, close to station, theatre, galleries and restaurants as well as the convention centre. Much better than staying downtown.
Breakfast is expensive in the Parklands restaurant, but you can eat at the CBD cafe quite reasonably.

  • Stayed July 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOM-RydgesSB, Front Office Manager at Rydges South Bank Brisbane, responded to this review, September 7, 2011
Dear ‘ConstantTraveller77,’

Thank you for using Trip Advisor to review your recent stay at Rydges South Bank Brisbane.

Thanks for your return custom; we’re glad to hear that you enjoy the hotel’s location. Being nestled in the heart of South Bank definitely offers our guests a different experience when coming to Brisbane; the attractions, the culture and the relaxed nature are a welcomed change. Thank you for the note about breakfast; whilst we still offer the traditional buffet we have really made a push with our breakfast offerings in our cafe to both entice in-house and external guests into the venue.

Thanks again for the review; we look forward to welcoming you back.

Kindest Regards,


Scott Levey – Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 31, 2011 via mobile

This was a fine hotel in a great location for conventions. It's right next to the Brisbane Convention Centre. 

However a hotel should be rated on all of the experience, including the way customers are treated relating to hotel offers and reward programme points, and sadly for me (a keen frequent flyer where point redemptions are important) this hotel fell well short of the mark. 

The hotel refused to award Qantas frequent flyer points based on some illegible small print that, despite Rydges marketing themselves as a Frequent Flyer Partner, says my room rate was not eligible for points. 

You can't have it both ways! Hotels should either be a partner & award points, or not advertise they are part of the programme. 

Sadly this post hotel stay experience has soured my feeling towards this hotel. 

  • Stayed November 2010
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOM-RydgesSB, Front Office Manager at Rydges South Bank Brisbane, responded to this review, September 2, 2011
Dear ‘Wicked_Indulgance1,’

Thank you for reviewing your November 2010 stay with us.

I’m glad to hear that your hotel experience, whilst at the hotel, was good and that you enjoyed the location.

I appreciate your comment regarding the Qantas Frequent Flyer eligibility of your stay; without knowing the particulars of your stay we, as do all Rydges Hotels & Resorts, have reservation restrictions with reference to the issuing of points. As is noted on the QFF website we advise guests to contact the hotel prior to your stay to confirm eligibility; for us rate value and booking method formulate our criteria.

I apologise that the QFF issue has soured your view of the hotel; I hope to see you back at the hotel in the future.

Kindest Regards,


Scott Levey – Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Top Contributor
143 reviews 143 reviews
35 hotel reviews
Reviews in 36 cities Reviews in 36 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed August 23, 2011

We are regulars at Rydges South Bank and really wanted to leave a review to say thanks to the entire team! As Rydges members you get the whole package of a late checkout and welcome back drink which is nice - but have also had upgrades as well. Breakfast is always good value here whether in room service or the buffet. Location is fantastic right in the middle of Southbank for eating, drinking and cultural events. They ahve good deals with sows plus room as well. Parking is expensive - but that's Brisbane! Close to cross river ferry to get around Brisbane. We styaed once the night before a cruise and the ship was delayed until alte in the night and they let us have the room till 7pm with no extra charge! Staff all friendly and overall a great value for money with spacious rooms and balconies.

  • Stayed September 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOM-RydgesSB, Front Office Manager at Rydges South Bank Brisbane, responded to this review, September 2, 2011
Dear ‘PandSMadison,’

Thank you for reviewing your stay and a special big thanks on the rating; much appreciated!

Glad to hear that all round you have been experiencing a high level of service and satisfaction which keeps you coming back. As Rydges PriorityGUEST members there are definitely some good savings to be had and we’re glad to see our active members taking advantage of their benefits!

Again, thank you for the review; we’ll see you back at Rydges South Bank Brisbane in the future.

Kindest Regards,


Scott Levey – Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
japan
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 20, 2011

Wife and I were quickly seated for breakfast and we felt it was one of the best we had had. Excellent hot food, cereals, fruit, coffee, pancake machine made 2 pancakes a go in 1 minute. Impressed by the table clearer who had the tables cleared and cleaned in an orderly fashion to prepare for the next guests. Walked to South Brisbane station with suitcases in tow and it was only 7 minutes. Laundry room located on Level M open from 6AM-10PM. Times seems to be kept as I went after 10PM and it was closed. The next morning got there at 6:17 and did some washing. Stayed in Room 210. Nothing special. The toilet seat didn`t manage to stay up, which men are used to do when doing their business, and the cold water shower tap came off in my hand. Not sure how housekeeping could fail to notice that, which lowered the rating.

  • Stayed August 2011, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOM-RydgesSB, Front Office Manager at Rydges South Bank Brisbane, responded to this review, September 2, 2011
Dear ‘Aussie_Bushman,’

Thank you for reviewing your very recent stay with us.

We’re glad to hear that you enjoyed the service and food selection at our daily buffet breakfast served in Parklands Restaurant.

I’m terribly sorry for the maintenance issues as described; both are problems which should have been identified and amended prior to your arrival.

Again thank you for taking the time to review your stay; I hope to welcome you back to Rydges South Bank Brisbane in the future.

Kindest Regards,


Scott Levey – Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 18, 2011

Stayed in a suite (special deal) to stay overnight and take in a show at QPAC on our 37th wedding anniversary. Arrived early and got into the room at 10:30 in the morning with a complimentary bottle of fizzy arriving 10 minutes later. Suite was great, fabulous view, and let us entertain our friends easily prior to going to a restaurant before the theatre. Great location with plenty of restaurants nearby. We ate at a fusion Asian - Obsession, which was good. Stay capped off by excellent buffet breakfast.

  • Stayed August 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOM-RydgesSB, Front Office Manager at Rydges South Bank Brisbane, responded to this review, September 2, 2011
Dear ‘mar7har,’

Many thanks for reviewing your stay!

Thanks you for spending and celebrating your 37th Anniversary with us. Glad to hear we were able to accommodate your early check in and that the overnight accommodation in one of our suites lived up to your expectations. Fantastic to see that you ventured out to the local businesses for dinner; better yet started your day off at Parklands Restaurant for the buffet breakfast.

Thanks again for your review and your custom; we hope to see you again!

Kindest Regards,


Scott Levey – Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Rydges South Bank Brisbane? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Rydges South Bank Brisbane

Address: 9 Glenelg Street | South Bank, Brisbane, Queensland 4101, Australia
Location: Australia > Queensland > Brisbane
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Family Hotel in Brisbane
#26 Business Hotel in Brisbane
#27 Romantic Hotel in Brisbane
#34 Luxury Hotel in Brisbane
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Rydges South Bank Brisbane 4.5*
Number of rooms: 304
Official Description (provided by the hotel):
Rydges South Bank is situated in Brisbane’s most enviable location, the South Bank arts and entertainment precinct. The hotel adjoins with the Brisbane Convention Centre via a walkway, it is only a few minutes walk to the Queensland Performing Arts Centre, the Queensland Museum, State Library of Queensland and the new magnificent Gallery of Modern Art. Downtown Brisbane, Treasury Casino and the Queen Street Mall are an easy 10 minute stroll away. With Bacchus South Bank & CBD Cafe, Bar and Dining both located at Rydges you don't need to go far for a fantastic food and beverage selection. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Priceline, Despegar.com, Travelocity, Agoda, TripOnline SA, Odigeo and Tingo so you can book your Rydges South Bank Brisbane reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Rydges South Bank Brisbane Hotel Brisbane
Rydges South Bank Hotel Brisbane
Brisbane Rydges South Bank

Owners: What's your side of the story?

If you own or manage Rydges South Bank Brisbane, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.