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“What is that smell?” 3 of 5 stars
Review of Comfort Inn and Suites Northgate Airport

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Comfort Inn and Suites Northgate Airport
4.0 of 5 Hotel   |   186 Toombul Rd, Brisbane, Queensland 4013, Australia   |  
Hotel amenities
Ranked #87 of 165 Hotels in Brisbane
Sydney
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“What is that smell?”
3 of 5 stars Reviewed September 6, 2013

I stayed here as we had a conference nearby the next day. I checked in around 7pm so it was quite dark. When I got to my room with my luggage I had to use my mobile phone to see the key slot that provides power to the room. After slotting the key I expected that some lighting would come on to assist me in the hike up the narrow stair case to the living area, but I was wrong, again I had to use my mobile phone to try and find a light switch that was at the top of the stairs (go figure)

The room had a horrible smell, like the drains were blocked or hadn't been used for sometime, my business partner (who was in the room next to me) came to collect me for dinner, i asked him to come in and see if it was just me, it wasn't...We opened the windows and turned the AC on full to try and circulate the air, however it didn't make a whole lot of difference.

After returning from dinner it was quite late and I decided to grin and bear it. I should have got them to move me to another room as I woke up every hour on the hour and struggled to stay awake for the next days important conference.

Positives: Nice staff, good service and reasonable food in the restaurant

Negatives: Poor layout of upstairs units and lighting, horrific smell, load road noise, poor operating widow coverings

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northgate-Associate, Manager at Comfort Inn and Suites Northgate Airport, responded to this review, September 22, 2013
Hi Brettster2013,

Thank you for taking the time to review our property.

I am disappointed to hear about the smell that was coming from your room. This is the first time I have heard of this. I would have liked to know the room you were staying in so I could investigate however was unable to confirm. We would have been accommodating if we were advised at the time to either move you to another room or provide maintenance to the room to eliminate the smell.

In regards to the lighting, once you insert your keytag for power the lights automatically come on, if they don't they light switch is directly below the keytag slot. We are currently in the process of replacing our window coverings with block out curtains.

We have staff onsite 24 hours a day to assist with any problems which may occur throughout your stay and we are very accommodating to assist with these requests.

I apologise for your uncomfortable stay and look forward to making your stay more welcome next time you visit Brisbane.

Kind Regards,
Jason Dunne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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181 reviews from our community

Traveler rating
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    31
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • German first
  • Any
English first
Bundaberg, Australia
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 3, 2013

Very clean and spacious room - stayed in the 2 bedroom. Breakfast room was well maintained and supplied and good variety. Close to the Entertainment Centre for concerts etc. and not too far from the city.
Easy access to the airport and motorway north or south.
Staff were pleasant and helpful.
Don't suggest the rooms above reception - as they are difficult to get luggage to. Ask for a downstairs room.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northgate-Associate, Manager at Comfort Inn and Suites Northgate Airport, responded to this review, September 22, 2013
Hi,

Thank you for taking the time to review our property.

We look forward to seeing you again in the near future.

Kind Regards,
Jason Dunne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed September 1, 2013

My friend and I stayed here recently when attending a concert at the Brisbane Entertainment Centre, to which it is very close. The Comfort Inn was very clean and comfortable, the staff friendly and helpful, with us receiving two upgrades to a better suite than which we had booked. We ordered dinner in our suite and it was delivered in great time and was very tasty. We also had breakfast in our room, and again, it arrived on time and was delicious. Overall, a very pleasant stay- the suite we stayed in was quiet and large, with a fantastic outdoor area, including a private small pool. We will be returning here if we again need to stay overnight when attending a concert.

Room Tip: If you can afford the suite with the private pool, go for it- a great option for summer!
See more room tips
  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northgate-Associate, Manager at Comfort Inn and Suites Northgate Airport, responded to this review, September 22, 2013
Hi Tanya,

Thank you for taking the time to review our property.

We are glad you enjoyed your stay, our executive suite is one of our most popular rooms especially in summer, with its own plunge pool.

We are the most convenient motel to the Entertainment Centre and we hope to see you again next time your in Brisbane for an event.

Kind Regards
Jason Dunne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, PA
Top Contributor
604 reviews 604 reviews
372 hotel reviews
Reviews in 372 cities Reviews in 372 cities
782 helpful votes 782 helpful votes
4 of 5 stars Reviewed August 27, 2013

Australia doesn't really have airport hotel/motels like the USA does. Indeed, the only "on-site" BNE airport hotel (the Novotel) is pretty far from the terminals and doesn't even have a free shuttle. So it required some creative thinking when I needed a night near the Brisbane airport.

This Comfort Inn fit the bill. While the neighborhood isn't exciting, it is convenient to the airport -- under 10 minutes, I'd say. And the rooms are spacious and comfortable. The 2-bedroom apartment we had would have been suitable for a week's stay for the family.

Since I had a good car rental deal, I simply drove myself to the hotel from the airport (as others have noted, it's a fairly expensive taxi fare). If you decide to do that, get good directions because it's a little bit tricky do to a series of ramps you need to take. It's obviously easier to find the airport FROM the hotel.

Stayed August 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northgate-Associate, Manager at Comfort Inn and Suites Northgate Airport, responded to this review, September 22, 2013
Hi Dave,

Thank you for your feedback we appreciate the time you have taken to review our property.

We are glad you enjoyed your stay and look forward to meeting with you again in the near future.

Kind Regards,
Jason Dunne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Darwin
Top Contributor
157 reviews 157 reviews
134 hotel reviews
Reviews in 108 cities Reviews in 108 cities
140 helpful votes 140 helpful votes
4 of 5 stars Reviewed July 13, 2013

The Comfort Inn is located a $25-$30 cab fare from the airport. The ground floor room was very well appointed & was large & clean. The bathroom was also very clean. The reception staff were very pleasant & helpful. Perfect for a stopover near Brisbane airport.

  • Stayed July 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northgate-Associate, Manager at Comfort Inn and Suites Northgate Airport, responded to this review, July 15, 2013
Hi,

Thank you for taking the time to review our property.

We are glad you enjoyed your stay and look forward to welcoming you again shortly.

Kind Regards,
Jason Dunne
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Top Contributor
71 reviews 71 reviews
30 hotel reviews
Reviews in 27 cities Reviews in 27 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed July 5, 2013

We stayed here before an early morning flight. It was clean and comfortable and close to the airport. We use Andrew's park and stay and it was very convenient for that location. We had a two story room that many have referred to. We actually liked the "non hotel" feel of it. Those who have trouble carrying their luggage up the stairs can easily leave it in the lounge room below. If you have trouble climbing stairs, you may want to request a room on one level.
We will definitely stay here again.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northgate-Associate, General Manager at Comfort Inn and Suites Northgate Airport, responded to this review, July 15, 2013
Hi,

We are glad to hear you enjoyed your stay.

We like to have the more "Family feel" instead of the typical "Hotel Feel" We hope to see you again in the near future.

Kind Regards,
Jason Dunne
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Top Contributor
53 reviews 53 reviews
17 hotel reviews
Reviews in 31 cities Reviews in 31 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed July 5, 2013

We flew to Brisbane as a band for a single night for a gig. The hotel was nice and close to the airport and pretty easy to find. It seems to be on a major road in less that exciting area but inside the apartment there is no noise problems day or night. We used all the beds, singles, doubles and the fold out couch. Everyone had a good nights sleep. It is clean, confortable and convenient - what else could you want. They even have a pool so you can enjoy the sunshine.

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northgate-Associate, Manager at Comfort Inn and Suites Northgate Airport, responded to this review, July 15, 2013
Hi,

Thank you for taking the time to review our property.

We hope you enjoyed your stay and we look forward to meeting with you again next time your in Brisbane.

Kind Regards,
Jason Dunne
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn and Suites Northgate Airport

Address: 186 Toombul Rd, Brisbane, Queensland 4013, Australia
Location: Australia > Queensland > Brisbane
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#45 Business Hotel in Brisbane
#66 Luxury Hotel in Brisbane
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Comfort Inn and Suites Northgate Airport 4*
Number of rooms: 39
Official Description (provided by the hotel):
The Comfort Inn & Suites Northgate Airport Motel offers unsurpassed quality comfort and friendly service. Professionally designed by award winning architects, the motel features spacious studios, suites and 1, 2 and 3 bedroom fully self contained apartments. All fully air conditioned with classically modern furnishings to compliment the ambience of private courtyards. All this within 10 minutes of our Domestic and International Airports. Offering all the services expected by today's discerning traveller. The Comfort Inn Northgate boasts value for money in both accommodation and dining at our exclusive Cafe Gateway. The Motel offers conference facilities with a large conference room and Boardroom. As has been said so many times before, location is everything.... We have the advantage of being located within close proximity to Brisbane Airport, Doomben and Eagle Farm Racecourses, DFO, Boondall Entertainment Centre, and the hub of the Northside business and commercial areas of Nudgee, Geebung, Zillmere, Boondall and Toombul. Public transport is 200m away for ease of access throughout the city. With 2 premium golf courses at Virginia and Nudgee only minutes away, direct Freeway access to the Gold and Sunshine Coasts, the Comfort Inn & Suites Northgate is your obvious choice for accommodation and conferences. We offer transfers to both the domestic and international airport hourly during the morning between 6:30 and 9:30 (surcharge applies / subject to change). Shuttle service is not available on public holidays. ... more   less 
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Also Known As:
Comfort Inn And Suites Northgate Airport Hotel Brisbane
Comfort Inn Northgate Airport
Comfort Inn Brisbane
Brisbane Comfort Inn

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