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“Overpriced, but adequate for a close o/night prior to an early morning flight” 4 of 5 stars
Review of Quality Inn Airport Heritage

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Quality Inn Airport Heritage
4.0 of 5 Motel   |   620 Kingsford Smith Dr, Brisbane, Queensland 4007, Australia   |  
Hotel amenities
Ranked #113 of 165 hotels in Brisbane
Darwin, Australia
Senior Contributor
39 reviews 39 reviews
23 hotel reviews
Reviews in 13 cities Reviews in 13 cities
66 helpful votes 66 helpful votes
“Overpriced, but adequate for a close o/night prior to an early morning flight”
4 of 5 stars Reviewed April 27, 2011

Can't say a great deal about this place. It is at a good location, right on the main road to the airport so it is convenient to overnight prior to an early flight out of Brisbane. However, all hotels in the area are convenient so this does not make this particular hotel stand out.

Rooms are reasonable size, clean and comfortable. Do not bother paying the higher room tariff for a "spa room". The "spa" is nothing more than a couple water jets in a small sized ordinary bath tub.

The price of this and all hotels in the region are always ridiculous. An ordinary room at a stupid high price. In this hotel, I paid a "discount rate" of $170 a night so it is hardly worth that just for a clean comfortable and convenient location to sleep.

The main negative I have of this hotel was that "in room served" breakfast did not have milk for the coffee. I asked the young waiter to provide and he said he would get some straight away. 20 minutes later.... still waiting. Went to reception asking for milk to which the lady said she would call them straight away. We checked out an hour after that and still no milk was delivered. When I paid the bill, they deducted the extra charge they added for the milk I did not receive and also deducted the cost of the coffee since it had gone cold while waiting for milk that was never received..

  • Stayed April 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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57 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Any
English first
Singapore, Singapore
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed March 21, 2011

I arrived on a late flight which was delayed so we got in past 2am and missed our car pickup (airline's fault, not hotel's) so we took a cab to the hotel. Fare was about S$25. As it was past the hotel's reception hours, our keys were left in a safe and we had no problems getting in. There's a phone outside so you can call and ask for assistance. There's a lift so even though we were on the second floor it was not a problem. We took a Deluxe Room meant for 4 adults and we had 3 adults plus a baby so my sister slept on the sofa bed which was comfy enough for her. Room and toilet was clean and as we only needed a short night rest, the room was fine for us. Rate was a bit pricey as we paid A$159 (considering we were in at 3am and out by 10am) but we booked late also. Duty manager Tammy at the reception was really nice and polite when we checked out the following day. Internet available at a charge at reception area but we didnt use. Overall a pleasant stay.

  • Stayed March 2011, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Melbourne, Australia
1 review
1 of 5 stars Reviewed January 5, 2011

The reception staff were rude , mean , and they where wearing torn shirts , not dressed properly , horrible attitude towards customers , pathetic behavior and were not happy when we complained about things. The pool had not been cleaned for months , the rooms were not vacuumed and they had a dirty awful smell , the outdoor chairs on the balcony had pigeon / crow excrement on them. The restaurant was closed for our entire stay , and the staff made no mention of it while making the booking or even on arrival. The reception staff were not able to give us fresh towels when requested , and they did not even give us tea bags , coffee powder , milk , sugar etc and also dish-washing tablets when requested. While checking us out , the lady was in a massive rush after wishing her good morning twice she felt obligated to wish me back with a frown on her face. Being a first choice privileged member I was given this type of service , I have never ever experienced such a horrible treatment from the front office staff. There was not communication between the staff members regarding our booking , which led to confusion at check - in , it took us over 2 hours to get a room and that too was given to me after i lost my temper and argued with the manager on Duty , there is a massive lack of ownership and responsibility for inconveniences caused to the customers.

On the positive side. The room was spacious and well furnished the bathrooms were clean and the floors were dry , the motel is very close to the freeway / airport so that is a good thing.

  • Stayed December 2010, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Auckland
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed September 8, 2010

Stayed for one night, I won't say slept because the bed was too uncomfortable to sleep in! The room was of a good size, but very tired looking and worn. The food was very poor and just edible, I would eat elsewhere if possible. OK for an airport stop over, but not much else. A very average hotel.

  • Stayed September 2010, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Agnes Water, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 14, 2010

I booked this accommodation for one night on line. It was close to Portside for our cruise and seemed OK from reviews. The room was clean and well appointed as was the modern bathroom. Dispite the room overlooking very busy Kingsford Smith Drive the double glazing sliding glass doors onto the balcony muffled the sound of traffic. There was however a little street light that the curtains were unable to stifle. Lifts operated from car park to rooms. We didn't try the restautant.
We called back a week later for a track suit top I inadvertantly left in the room. It was returned with courtesy.

  • Stayed August 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nortampton
Senior Contributor
31 reviews 31 reviews
27 hotel reviews
Reviews in 24 cities Reviews in 24 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed February 23, 2010

The hotel is very close to the airport and we found it easily. The room was fine, nothing special but definitely nothing bad about it. You need to think of this as an airport hotel, it is not particularly luxurious, but is clean, spacious and meets the basic needs. The room had a well stocked tea/coffee making set. The reception was closed when we arrived, but the staff were outside chatting and they were really nice, got our key out of the night box, showed us up to our room etc. The restaurant wasn't open at weekends, but we walked down to the local restauarnts for breakfast, which were about 10 mins away.

  • Stayed February 2010, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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sydney
Senior Contributor
32 reviews 32 reviews
21 hotel reviews
Reviews in 19 cities Reviews in 19 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed December 9, 2009

very basic room but it did have small balcony looking onto the road
Hotel is close to the airport and seaport
negatives were that the air con didn't work and bed was old and lumpy
the Pool also has seen better days
would only consider for late night stop over
staff at reception were fast and efficient

  • Stayed November 2009, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Quality Inn Airport Heritage

Address: 620 Kingsford Smith Dr, Brisbane, Queensland 4007, Australia
Location: Australia > Queensland > Brisbane
Amenities:
Business Center with Internet Access Restaurant Room Service Swimming Pool
Hotel Style:
#62 Luxury Hotel in Brisbane
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Quality Inn Airport Heritage 4*
Reservation Options:
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Also Known As:
Quality Inn Brisbane
Brisbane Quality Inn

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