We stayed in The Point Appartments -Lagoon No 9 earlier this month and we were very dissapointed with the condition of the unit. It is quoted as 4 star accomodation which we paid $800 for 5 nights it certainly was not 4 star .The carpets were filfty and the appartments generally grubby and in need of a good spring clean, when we arrived the cleaner had obvousily left half way through her cleaning, hoover left on an uncleaned bedroom floor toilet paper on toilet seat under lid, no coathangers. We complained to the Manager who was very obliging and they did a token clean, but they could not do anything about the carpets. We feel we should have been offered a discount in our rate but we were not. We would not reccomend your appartments ,or stay with you again if that is the level of service you provide.
Regards
Robyn Clavin
14/18-22 Stanley St
St. Ives. Sydney NSW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
ThePointResidences, Business Development Manager
(Management representative)
Sep 5, 2008
In response to negative response "Grubby" by SydneySilver on May 17, 2008. The Point Brisbane is a 4.5 star boutique Hotel located at 21 Lambert Street, Kangaroo Point. The property reviewed "The Point Residences", a 4 star property is located 150 metres from The Point Brisbane at 26 Cairns Street, Kangaroo Point. The Point Brisbane took over the management of the property late 2007.
The Hotel policy is that all guests staying at The Point Residences are to check-in at The Point Brisbane. Check-in time is 2:00pm. The Guest Service Agents make contact with the Housekeeping department on a two-way to ensure the room is ready prior to guests arriving.
The Point Brisbane Management were aware that the cream carpets at The Point Residences were not an appropriate colour for the property, and therefore set about to rectify this issue. The carpets have recently been dyed from cream to dark grey.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.