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“Sebel Suites Brisbane CBD” 4 of 5 stars
Review of The Sebel Brisbane

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The Sebel Brisbane
4.5 of 5 Hotel   |   Cnr Albert and Charlotte St, Brisbane, Queensland 4000, Australia   |  
Hotel website
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Hotel amenities
Ranked #22 of 165 Hotels in Brisbane
Certificate of Excellence 2014
Auckland, New Zealand
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Sebel Suites Brisbane CBD”
4 of 5 stars Reviewed June 16, 2013

Great location 5 minutes walk from Queen St mall and river side restaurants.
Well priced studio room with all facilities needed for short stay. Ask for high level room for river glimpses and city view. Car parking extra but worth it for convenience. (A$28 daily.)
Didn't try the hotel restaurant, but why bother when there are so many really good ones close by.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom B, General Manager at The Sebel Brisbane, responded to this review, June 18, 2013
Dear Gavin1947,

We appreciate you letting us know about your visit to our hotel and it's great to hear that you found that our location, service and facilities met your needs so well. We hope to see you again and trust you will also have an opportunity to sample our restaurant on a future occasion.

Kind regards

Tom Bloomfield
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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628 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Bowen Queensland
1 review
5 of 5 stars Reviewed June 16, 2013

The rooms were spacious and clean. The service was great and the proximity to the Mall was wonderful. Staff were kind and courteous at all times, advising us of all of our questions regarding places to visit and overall being very courteousThank you.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom B, General Manager at The Sebel Brisbane, responded to this review, June 18, 2013
Dear Allisons5,

Thanks for letting us know about your stay. It sounds like you had a great experience and we look forward to seeing you back again in the near future.

Kind regards

Tom Bloomfield
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 16, 2013

In Australia you have to expect a lower standard of service than equivalents elsewhere and I can deal with that but this place really takes the cake! The negative attitude of staff is extreme but also feel the need to enter your room excessively, not for housekeeping or a daily check of the mini bar, here the mini bar attendant feels the need to enter your room up to 3 times a day! if only they felt the same way about making sure an enjoyable stay as tenaciously as they do about checking your mini bar stock. Cheyenne on the front desk seems more interested in projecting a cool(nasty) attitude than actually doing the job she's paid to, British lion tourists avoid this rubbish like the plague! it is under the Sebel banner but this place is certainly the atrocious one off! The worst of many good Brisbane hotels with a staff that obviously receives no training or need no skills to do the job, bloody awful! any of the backpackers along the route are so much better...never again.

Room Tip: dont even bother about ordering food!
See more room tips
  • Stayed June 2013, traveled solo
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom B, General Manager at The Sebel Brisbane, responded to this review, June 18, 2013
Dear Layton R,

Thank you for letting us know about your experience. I'm certainly disappointed that you didn't receive the same level of service that typifies the feedback we generally hear. I am concerned to note that the minibar attendant entered your room multiple times, as this would not normally be the case. I will look into this, as well as the service at Reception. The latter is a surprise, as we normally receive excellent feedback about this particular team member.

Please accept my apologies that this visit did not meet your expectations. If you would be so kind as to contact me directly on the number below, I would be keen to learn more about these issues, so I can respond more comprehensively to your concerns. Thank you once again for your comments.

Kind regards

Tom Bloomfield
General Manager

T: 07 3224 3510
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Darling Downs, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 15, 2013

Stayed overnight in this hotel, by far my favourite place to stay so far. Reasonably priced, car parking was easy to navigate, rooms were spotless and a nice size. Perfect location for shopping and night life.

  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Tom B, General Manager at The Sebel Brisbane, responded to this review, June 16, 2013
Dear Kelly W,

It's great to have you back with us again and many thanks for the posting. We're pleased to hear that The Sebel Suites Brisbane is still your favourite.

Kind regards

Tom Bloomfield
General Manager
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Sydney
Top Contributor
78 reviews 78 reviews
56 hotel reviews
Reviews in 43 cities Reviews in 43 cities
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed June 13, 2013

On the upside the hotel is well positioned if you need to be in central Brisbane but it is a no frills hotel. On the down side the check in can be very slow with reception also seeming to double for any external phone enquiry. The rooms are on the small side for this town and somehow mixed in with owner occupied apartments so there are rules, at least in theory, about how many guests you can have and when. There are few on site facilities and only one cafe/bar facility but in fact there is no bar, certainly not the type i would take a client to. Price may be what makes you stay, it is certainly much cheaper than the Hilton around the corner and unless you have access to the Hilton lounge is difficult to justify the price of the latter if all need is somewhere to sleep.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom B, General Manager at The Sebel Brisbane, responded to this review, June 16, 2013
Dear Bunehop,

Thanks for your review and balanced commentary. We're sorry to hear there was a delay with your check-in on this occasion. This is not normally the case, though we will certainly share your remarks with our team to ensure they focus on this important service. Maximum occupancy for each room type follows the normal rules imposed in all hotels, apartment-style or otherwise, so I would be keen to learn more about the cause of this feedback. If you would be so kind as to contact me directly, I would be more than happy to clarify this. Thank you once again for letting us know about your stay.

Kind regards

Tom Bloomfield
General Manager

DDI: 07 3224 3510
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
1 review
5 of 5 stars Reviewed June 12, 2013

We went to Sebel to stay for our wedding anniversary and found it an excellently located and central hotel to stay at. All amenties were in good condition and rooms were a great size.
Definately stay there again..

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom B, General Manager at The Sebel Brisbane, responded to this review, June 16, 2013
Dear NathanCase,

Many thanks for your review and happy anniversary! We're glad we were able to complement your occasion with a great hotel stay. We also appreciate you taking the time to let us know about your experience.

Kind regards

Tom Bloomfield
General Manager
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Noosa, Australia
Top Contributor
68 reviews 68 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
252 helpful votes 252 helpful votes
4 of 5 stars Reviewed June 10, 2013

We have stayed at The Sebel Suites before and this was the second time since the rooms were renovated. On our last visit the room was well furnished,but the unusual shape ruined the functionality. We chose The Sebel because it is an all suite hotel.
This time we had a room on the 28th floor which had a great view and was very quiet. The room was well furnished and spacious, much bigger than most hotel suites.the bathroom was small but functional. The only downside was the kitchenette, which detracted from the overall appeal of the room. For some reason nothing was done in this area, when the rooms were renovated. Stone benchtops and new cabinet doors would give the space a lift and increase the overall appeal of the room.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom B, General Manager at The Sebel Brisbane, responded to this review, June 11, 2013
Dear 00BCK,

Thank you for your posting and for your return business. We're glad you enjoyed the suite and also take on board your comments regarding the kitchenettes. Though they are very functional and provide a great alternative to Room Service dining, we have commenced planning to refresh them in exactly the way you have mentioned, towards the end of this year. We hope you will have a chance to visit afterwards and let us know what you think.

Kind regards

Tom Bloomfield
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Sebel Brisbane

Address: Cnr Albert and Charlotte St, Brisbane, Queensland 4000, Australia
Phone Number:
Location: Australia > Queensland > Brisbane
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Family Hotel in Brisbane
#16 Romantic Hotel in Brisbane
#16 Business Hotel in Brisbane
#19 Luxury Hotel in Brisbane
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Sebel Brisbane 4.5*
Number of rooms: 168
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Also Known As:
Sebel Suites Brisbane Hotel Brisbane
Sebel Hotel Brisbane
Brisbane Sebel Hotel

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