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“What a delightful surprise!” 5 of 5 stars
Review of The Sebel Brisbane

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The Sebel Brisbane
4.0 of 5 Hotel   |   Cnr Albert and Charlotte St, Brisbane, Queensland 4000, Australia   |  
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Hotel amenities
Ranked #20 of 165 hotels in Brisbane
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487 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
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English first
VIC
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed January 3, 2013

The experience me & my family had here was horrible. Over the christmas period expecting a 'holiday' We felt like a we were a hassle and the staff had better things to do than serve us. The room had a horrible smell, no table out on the balcony so we all had to sit inside.

The main thing was the staff, rude and charged me for a prepaid booking untill i questioned the man and said sorry but i've already paid. Also very few day beds so we had to sit on the ground out near the pool.

Outdated bathrooms and tiny 'kitchen'.# Not value for money #would never stay here again #not family friendly

  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom B, General Manager at The Sebel Brisbane, responded to this review, January 7, 2013
Dear Sammi K

Thank you for your review, though we are obviously disappointed that you didn't find the hotel suitable for your family vacation. Whilst we are not a resort-style hotel, which it appears you may possibly have been intending to book, we are nonetheless very popular with families looking for a Brisbane city escape in a central location with spacious accommodation suites.

I apologise if there were any aspects of our facilities which did not meet your expectations, though I am surprised to hear that our Reception team were not helpful and courteous to you, as this is not the usual feedback we receive about them. Unfortunately, I cannot comment on the matter of the prepayment until I have more information and can identify your reservation, however I would be more than happy to investigate this if you would be so kind as to make contact with me at the email address below.

Rest assured that we will deal professionally with and act on any genuine issues you would like to raise with us directly, as we believe it is important to acknowledge and deal with all feedback received. Thank you once again for letting us know about your experience.

Yours sincerely


Tom Bloomfield
General Manager

H8778-GM@accor.com
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Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 30, 2012 via mobile

Love staying here, first choice hotel whenever we're/I'm in Brisbane. Staff are always friendly and efficient. Location is first rate, very close to most key buildings in the CBD. Nearby restaurants are great. Will be brilliant when the construction across the road is finished, seems like its been going on forever. Good for business and families, two thumbs up.

Stayed July 2012, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom B, General Manager at The Sebel Brisbane, responded to this review, January 14, 2013
Dear David W,

Thanks so much for the review and we're pleased to have you as a regular guest at The Sebel Suites Brisbane. I do note that the stay related to this review was from mid-2012, so you will be pleased to know that there is currently no construction taking place in our immediate part of the city. We hope to see you again before too long and once again, thank you for taking time to share your thoughts.

Warm regards

Tom Bloomfield
General Manager
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1 review
5 of 5 stars Reviewed December 28, 2012

Accomadation was excellent
The Staff could not be more helpful and very friendly (Made the Stay more Pleasurable)
Gym and Pool were great
Very Clean Apartments
Shops and Food available all around the hotel
It was a pleasure to stay there and would not hesiate to stay again

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom B, General Manager at The Sebel Brisbane, responded to this review, December 30, 2012
Dear Marksjd,

Thank you for taking the time to post comments about your experience at The Sebel Suites Brisbane over Christmas. It's great to hear that you had such a successful visit and that our staff really made the difference.

All the best

Tom Bloomfield
General Manager
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Katoomba, Australia
1 review
5 of 5 stars Reviewed December 26, 2012

I just stayed at the Sebel with my sister over Christmas.
The location was great, super handy for checking out the sites of the city.
The staff were very helpful and friendly. Enjoyed the pool and lazing on the daybeds.
Many Thanks !

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom B, General Manager at The Sebel Brisbane, responded to this review, December 30, 2012
Dear EllaC727,

We're so pleased to hear that your Christmas festivities (and relaxation) while staying with us were enjoyable. Thank you for your review and all the very best for 2013!

Kind regards

Tom Bloomfield
General Manager
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London
Senior Contributor
25 reviews 25 reviews
22 hotel reviews
Reviews in 21 cities Reviews in 21 cities
81 helpful votes 81 helpful votes
3 of 5 stars Reviewed December 19, 2012

This was a room provided by Qantas when their service was cancelled. Judging from the average price of the room it would probably have been around $250 a night. The room I got was on the 26th floor, probably considered a large room as it had a kitchen and a lounge around with a separate bedroom. The room looks dated, and feels more like a serviced apartment than a hotel. But it was clean, the bed was perfectly fine and comfortable. The way to describe it would be that it was a functional room, spacious and clean. No complaints to make, but I guess if I had paid over $200 for a room, I would have expected something nicer (or at least a room that had a newer fitout) and would probably have stayed in a more standard hotel (rather than suites).

Location wise, it's pretty good in terms of being right next to the CBD mall and very central. Train access is however slightly further away, but the train network in Brisbane isn't great so there's little value in being close to a train station.

  • Stayed November 2012, traveled solo
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
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Tom B, General Manager at The Sebel Brisbane, responded to this review, December 23, 2012
Dear kwcm,

Thank you for your review, having stayed at our hotel following the cancellation of your flight. Whilst our suites may resemble serviced apartments in some respects, our point of difference is that we also offer the full services of a AAA-rated 4.5 star hotel - such as valet parking, 24 hour room service, restaurant, drycleaning, minibar and daily service.

We appreciate that you may not have had time to use many of these services during your brief and unplanned stay, however we hope to see you again on a future occasion as a return guest, when you may have more time to explore. In the meantime, we hope you will consider staying at one of our many other fine Accor hotels and resorts during your travels.

Kind regards

Tom Bloomfield
General Manager
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Hong Kong, China
Senior Contributor
48 reviews 48 reviews
37 hotel reviews
Reviews in 36 cities Reviews in 36 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed December 18, 2012

I stayed at a one bedroom apartment located at 5th Floor. The room is spacious, it got microwave etc. I had a nice sleep there. However, the facility is quite old and it's not close to the train station (10mins walk) although it's located in the city. and does not have wifi service. Restuarants and conviencent stores are nearby so I could still grab food late at night. It's a good hotel for family.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom B, General Manager at The Sebel Brisbane, responded to this review, December 23, 2012
Dear kirstenlau,

Many thanks for your balanced commentary. We're glad you enjoyed your stay overall. Our hotel is central to most amenities in Brisbane, however the train station is a short walk away. In future the proposed underground rail network in Brisbane will include a station within a 1 minute walk from our hotel. However, in the much nearer future, our WiFi service will very soon be installed! Thank you again for your valuable feedback.

Kind regards

Tom Bloomfield
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Sebel Brisbane

Address: Cnr Albert and Charlotte St, Brisbane, Queensland 4000, Australia
Phone Number:
Location: Australia > Queensland > Brisbane
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Family Hotel in Brisbane
#18 Business Hotel in Brisbane
#18 Luxury Hotel in Brisbane
#19 Romantic Hotel in Brisbane
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Sebel Brisbane 4*
Reservation Options:
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Also Known As:
Sebel Suites Brisbane Hotel Brisbane
Sebel Hotel Brisbane
Brisbane Sebel Hotel

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