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“Perfect!” 5 of 5 stars
Review of Sofitel Brisbane Central

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Sofitel Brisbane Central
5.0 of 5 Hotel   |   249 Turbot Street, Brisbane, Queensland 4000, Australia   |  
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Ranked #17 of 165 Hotels in Brisbane
Certificate of Excellence 2014
Wellington, New Zealand
1 review
“Perfect!”
5 of 5 stars Reviewed July 7, 2013

This was a treat to stay at this hotel. Lovely staff and the proximity to the city when wanting to walk, was great. Dining there was spectacular. The facility of set rates for the car to be parked there for our whole stay was reasonable and took a headache away for us.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review, July 10, 2013
Dear Karen 941

It was great to read your comments following your recent stay at Sofitel Brisbane Central.

I will share your comments with our team and I trust that you and your family had an enjoyable time visiting Brisbane and have returned safely home to New Zealand.

Thank you for taking the time to provide us with your feedback.

Yours Sincerely,

Marcus Hanna
General Manager
Sofitel Brisbane Central
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,803 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (297)
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English first
Townsville, Australia
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 7, 2013 via mobile

Mainly for its location which is just above the central station especially when i arrive last flight from a regional city.
Hotel room is clean, i was at rm 1615 overlooking anzac square which is lovely- staff very efficient ; room service swift. Bed and pillow soft and smells clean.
I've stayed in this hotel again and again before. Nothing beats Sofitel really.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review, July 10, 2013
Dear jiem888

I was pleased to learn that once again you enjoyed your stay with us. It is always good to receive positive feedback, especially from one of our regular guests.

Thank you for your comments and I look forward to the opportunity of welcoming you back to the hotel again in the near future.

Yours sincerely

Marcus Hanna
General Manager
Sofitel Brisbane Central
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Sydney, Australia
Top Contributor
112 reviews 112 reviews
65 hotel reviews
Reviews in 61 cities Reviews in 61 cities
96 helpful votes 96 helpful votes
5 of 5 stars Reviewed July 4, 2013

We stayed at the Sofitel around Mother's day and were really impressed with our stay. Our room was very comfortable and nicely appointed. Reception was smooth and efficient and we were in the room relaxing before we knew it. The room had a nice view over the city and was quiet. Sleep quality was excellent. The bed was very good.

Breakfast was included in our package and we were impressed with the choice available and how well the restaurant coped with the Mother's day rush and still looked after its patrons who were staying at the hotel. A return visit is definitely on the cards.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review, July 10, 2013
Dear RomaPhile33

I was pleased to learn that you and your family enjoyed your recent stay with during your visit to celebrate Mother’s Day.

It is always good to receive positive feedback and I look forward to the opportunity of welcoming you back to the hotel again in the near future.

Yours sincerely

Marcus Hanna
General Manager
Sofitel Brisbane Central
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Senior Contributor
42 reviews 42 reviews
22 hotel reviews
Reviews in 27 cities Reviews in 27 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed July 3, 2013

We were here on a short 3 night stay to celebrate a special occasion. We had booked 2 rooms online, and whole experience was amazing. Sits right on top of Central station, so transfers to the airport was just perfect. The staff were really friendly, both reception and concierge, and the restaurant. A good choice at breakfast although we found it to be a bit expensive at $50 per person. The rooms are nice and clean. We were on the 14th floor so the views were disappointing. Quite close to the Queen Street shopping area and malls. About 15 mins walk to the river with all the restaurants. We had in-room dining on one night, and the dishes were just as good as in the restaurant.
Although I had emailed them about our special day (wife's birthday) I wasn't expecting anything. Hence, was a great surprise when we returned to our room in the evening to a specially designed plate with 'happy birthday' written in chocolate and some amazing chocolates with it. That really topped our stay here. Would definitely recommend staying here as the staff are just fantastic.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review, July 10, 2013
Dear XcitingTrips

Thank you for taking the time to provide us with your feedback following your recent stay at Sofitel Brisbane Central. It is always a pleasure to receive such positive feedback and I appreciate your comments regarding the surprise chocolate plate we had organised for your wife’s birthday.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely

Marcus Hanna
General Manager
Sofitel Brisbane Central
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Senior Contributor
49 reviews 49 reviews
34 hotel reviews
Reviews in 33 cities Reviews in 33 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed July 2, 2013

This is our second stay here and we were not disappointed. Service was great. Room was as expected, clean and great view. Had dinner at restaurant, seafood buffet and it was great too.
Would not hesitate to stay again and would recommend it to others.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review, July 4, 2013
Dear Maria7

I was pleased to learn that you enjoyed your recent stay with us and that you would not hesitate to recommend our hotel to others.

It is always good to receive positive feedback and I look forward to the opportunity of welcoming you back to the hotel again in the near future.

Yours sincerely

Marcus Hanna
General Manager
Sofitel Brisbane Central
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Brisbane Central

Address: 249 Turbot Street, Brisbane, Queensland 4000, Australia
Location: Australia > Queensland > Brisbane
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Brisbane
#5 Family Hotel in Brisbane
#8 Romantic Hotel in Brisbane
#12 Business Hotel in Brisbane
#15 Luxury Hotel in Brisbane
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Brisbane Central 5*
Number of rooms: 433
Official Description (provided by the hotel):
Positioned in the heart of Brisbane, you will discover a hotel of sophisticated luxury and personalised service. Renowned for its inspiring arrival experience via the alluring lobby, the wide choice of food and beverage outlets and breathtaking views of the city and surrounds, the hotel’s reputation as the leading choice in luxury accommodation and conferencing is truly deserved.The property boasts 433 recently refurbished rooms and suites featuring delicate touches of contemporary sophistication creating a unique sense of luxury. The rooms and suites exude an artistic feel that links the progressive design of the new world with refined French Elegance. ... more   less 
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Also Known As:
Sofitel Brisbane Central Hotel Brisbane
Accor Brisbane Central
Brisbane Sofitel

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