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“Loved it” 4 of 5 stars
Review of Sofitel Brisbane Central

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Sofitel Brisbane Central
5.0 of 5 Hotel   |   249 Turbot Street, Brisbane, Queensland 4000, Australia   |  
Hotel amenities
Ranked #15 of 161 Hotels in Brisbane
Mackay, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Loved it”
4 of 5 stars Reviewed May 3, 2013

First time staying there. We were upgraded to the top floor upon checkin and the room was beautifully appointed. Bed and pillows were super comfortable and blockout curtains were great. Loved the water and chocolates left on the bedside tables each night. Service at dinner and breakfast was fantastic as were the reception and valet attendants. Would definitely stay again.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review, May 7, 2013
Dear Mackay_AustraliaMary

I was most pleased to read that you loved your recent stay at Sofitel Brisbane Central especially as it was your first time staying with us!

Thank you for taking the time to provide us with your review and I look forward to welcoming you both back to the hotel again soon.


Yours sincerely

Marcus Hanna
General Manager
Sofitel Brisbane Central
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,583 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (267)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Spanish first
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English first
Queensland, Australia
Top Contributor
109 reviews 109 reviews
37 hotel reviews
Reviews in 35 cities Reviews in 35 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed May 3, 2013

My husband and I stayed at the Sofitel Brisbane Central two nights last weekend for our anniversary. From beginning to end it was a very special experience and I would have no hesitation recommending a stay here. I had been in Melbourne and Sydney prior to this visit so it was very easy to arrive by Airtrain from the airport, while my husband travelled by train from home. This was very convenient as the hotel is located above Central Station - we enjoyed sightseeing and shopping around the city and returned home by train, so no need of a car or taxis while here. We were only a few minutes walk from the Brisbane CBD, Queen St Mall, the river and all the places we wanted to visit.

As Acccor Advantage Plus members, we used our free certificate for one night. We paid a surcharge on that to stay in a Club Level room for both nights and felt that was excellent value. We were on a non smoking floor and we both commented on the decor, lighting and fresh feel of the hallway. It was always very quiet.

The room was lovely, on a high floor and overlooked Central Station clock tower and Anzac Square. The interior was nicely decorated with a French theme as you would expect from an Accor property, and the king bed was very luxurious. A pillow selection was available and we were most comfortable. L'Occitane bathroom amenities and a Nespresso coffee machine were nice touches.

The standout for us was the service. We were treated in a very professional and friendly manner by all staff. The French greetings made us feel quite nostalgic about a holiday we had previously enjoyed in Paris. On entering the room there was a lovely plate of petits fours decorated with "Happy Anniversary" and this was repeated on the second afternoon as well. The canapes and drinks in the Club Lounge were excellent and the atmosphere very pleasant with great views of the city lights. In the evening we enjoyed a lovely intimate dinner in Prive' 249. The food was outstanding and we were given complimentary anniversary chocolates and champagne at the end. Afternoon tea and breakfast both mornings in the Club Lounge was very peaceful with a good array of choices and dinner the second night in Thyme2 was also delicious. All staff were attentive and thoroughly capable.

We checked out on the Monday morning, but left our luggage with concierge so we could do some extra shopping before catching a late afternoon train. On returning to the hotel we were escorted with our bags down a lift and directly through to the train station for our return journey. The entire experience was extra special and we look forward to returning again. Thank you, Sofitel staff, for a delightful weekend.

Room Tip: Club floor room 2617 overlooking Anzac Square was lovely.
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review, May 7, 2013
Dear Sapphire5860

Thank you for taking the time to share your recent extra special weekend at Sofitel Brisbane Central.

I was delighted to read that you enjoyed celebrating your Wedding Anniversary with us and that the standout for you both was the service from all of our Ambassadors.

I will share your comments with everyone here at the hotel and I look forward to welcoming you back soon.


Yours sincerely

Marcus Hanna
General Manager
Sofitel Brisbane Central
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Darwin, Australia
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed May 3, 2013

Excellent hotel well situated above Brisbane Central Railway station (not that you would know). Gives easy access to the airport and is just a short walk to the city Centre. Walk down to the Mall turn right and head over the bridge to the Museum and Performing Art Centre. The hotel has gorgeous decor, the staff are friendly and helpful, the rooms are quiet. What mote could you ask for

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review, May 7, 2013
Dear Darwintravellers

Thank you for your review following your recent stay with us.

I was pleased to read that you enjoyed the hotel’s close proximity to Central Railway Station and also the city centre. It was also pleasing to read your comments regarding our newly refurbished rooms and the friendliness of our ambassadors.

I hope to be able to welcome you both back to the hotel in the near future.


Yours sincerely

Marcus Hanna
General Manager
Sofitel Brisbane Central
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
195 helpful votes 195 helpful votes
4 of 5 stars Reviewed May 2, 2013

We had a great time at the Sofitel Brisbane: the location is great, as there's the teain station right below the hotel. We walked 5 min. to Riverside restaurants and shops. Rooms are quite spacious. Breakfast buffet absolutely wonderful! Appreciated the free WiFi!

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review, May 3, 2013
Dear jinx0111

It was great to read your feedback following your recent visit to Sofitel Brisbane Central.

I was pleased to read that you enjoyed the hotel’s central location and that you enjoyed our breakfast buffet!

I will share your comments with all of our team and I hope to have the opportunity to welcome you back to the hotel in the near future.


Yours sincerely

Marcus Hanna
General Manager
Sofitel Brisbane Central
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle, Australia
2 reviews
5 of 5 stars Reviewed May 2, 2013

The renovated rooms are fantastic! The staff are even better. All the small things are taken care of. One of the best hotels in Australia. The entire hotel has significantly improved since my last stay two years ago.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review, May 3, 2013
Dear Mahonym

It was great to read your comments following your recent stay at Sofitel Brisbane Central.

It was also pleasing to read that you thought so highly of our newly renovated rooms and also our ambassadors and that you rate the hotel was one of the best in Australia.

I will share your feedback with all of our ambassadors.

Thank you for taking the time to write a review and I look forward to welcoming you back to hotel again soon.

Yours sincerely

Marcus Hanna
General Manager
Sofitel Brisbane Central
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surrey, Canada
Contributor
19 reviews 19 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed May 1, 2013

I wasn't too impressed with the recent renovations. I paid extra for a view and was disappointed with filthy windows. We were definitely not happy with what we paid. While the location for this hotel is second to none, it wasn't worth the price. The room was dark and wasn't very clean. I expected more. I would however choose to stay here again (for the location alone) if a reasonable rate became available.

  • Stayed April 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review, May 3, 2013
Dear iknowwhatilike_11

Thank you for sharing your feedback regarding your stay at Sofitel Brisbane Central. We are delighted that you enjoyed our central location.

Thank you also for bringing to our attention your experience with cleanliness of your room. We really appreciate your honest feedback, which allows us to improve our service to our guests.

We hope to welcome you back on your next visit to Sofitel Brisbane Central.


Yours sincerely

Marcus Hanna
General Manager
Sofitel Brisbane Central
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Top Contributor
89 reviews 89 reviews
46 hotel reviews
Reviews in 46 cities Reviews in 46 cities
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed May 1, 2013 via mobile

The location as well as the hotel itself and its facilities (gym with spectacular view) were very good and fulfilled high standards. If you can make sure you get in the sofitel club rooms through which you can enjoy the lounge on the 30th floor. So generally the hotel was a very good choice for all business and leisure travellers looking for a luxuruious and central accomodation.
The main nuisance to me was however the internet with is slow and only complimentary for 1h. To me internet is nowadays like runnig water and all hotels which try to make money on it and offer slow connections only cannot be rated excellent in my opinion. Further the chekout was somewhat troublesome as they made several mistakes on our bill (e.g. Valet parking although we arrived by plane or charged us accomodation initially although it was prepaid), which is a little unprofessional.

  • Stayed May 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review, May 3, 2013
Dear Schdero

Thank you for sharing your feedback regarding your stay at Sofitel Brisbane Central. We are delighted that you enjoyed our central location and also our SoFit gym and its spectacular views from level 30.

I did also note your comments regarding both internet and also the problems you experienced at check-out and appreciate your honest feedback.

We hope to welcome you back to the hotel in the near future.


Yours sincerely

Marcus Hanna
General Manager
Sofitel Brisbane Central
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Brisbane Central

Address: 249 Turbot Street, Brisbane, Queensland 4000, Australia
Location: Australia > Queensland > Brisbane
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Brisbane
#4 Family Hotel in Brisbane
#6 Romantic Hotel in Brisbane
#12 Luxury Hotel in Brisbane
#13 Business Hotel in Brisbane
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Brisbane Central 5*
Number of rooms: 433
Official Description (provided by the hotel):
Positioned in the heart of Brisbane, you will discover a hotel of sophisticated luxury and personalised service. Renowned for its inspiring arrival experience via the alluring lobby, the wide choice of food and beverage outlets and breathtaking views of the city and surrounds, the hotel’s reputation as the leading choice in luxury accommodation and conferencing is truly deserved.The property boasts 433 recently refurbished rooms and suites featuring delicate touches of contemporary sophistication creating a unique sense of luxury. The rooms and suites exude an artistic feel that links the progressive design of the new world with refined French Elegance. ... more   less 
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Also Known As:
Sofitel Brisbane Central Hotel Brisbane
Accor Brisbane Central
Brisbane Sofitel

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