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“Excellent Experience” 4 of 5 stars
Review of Sofitel Brisbane Central

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Sofitel Brisbane Central
5.0 of 5 Hotel   |   249 Turbot Street, Brisbane, Queensland 4000, Australia   |  
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Ranked #12 of 161 Hotels in Brisbane
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“Excellent Experience”
4 of 5 stars Reviewed April 3, 2012

The experience from concierge through to check in, the Sofitel Club on Level 30, the restaurant and bar and check out were tops.

  • Stayed March 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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2,551 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (258)
Date | Rating
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English first
Ingham, Australia
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4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 3, 2012

Very central location-easy access to door from airport-Airtrans
quiet clean rooms great beds
expensive restaurant
good service staff

  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
60 reviews 60 reviews
26 hotel reviews
Reviews in 39 cities Reviews in 39 cities
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed April 2, 2012

I was really looking forward to staying in this sofitel after I'd stayed at the amazing one in Athens. The lobby area was great but I was put on the 15th floor and our room smelled of mold. I tend to have poor allergies around mold and felt them kicking in, so I asked the front desk if we could change to a hypo allergenic room and they didn't seem to understand... They offered us a room with a better view on the 14th floor but when we stopped to check out that room, we found it smelled even worse than the one we already had. The front desk clerk said he would contact the manager to see if there was anything they could do but we never heard anything more. They didn't seem to think the smell was an issue, claiming it was probably bleach used for cleaning. Very bad experience given what an amazing experience I had at the sofitel in Athens. Would never recommend anybody to stay at this hotel unless the entire hotel has been renovated as that would solve the mold problem.

The one good thing... The bed was very comfortable.

Room Tip: Ask for one that's been renovated or a higher floor.
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  • Stayed April 2012, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sofitel Brisbane Central

Address: 249 Turbot Street, Brisbane, Queensland 4000, Australia
Location: Australia > Queensland > Brisbane
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Brisbane
#5 Family Hotel in Brisbane
#6 Romantic Hotel in Brisbane
#9 Luxury Hotel in Brisbane
#13 Business Hotel in Brisbane
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Brisbane Central 5*
Number of rooms: 433
Official Description (provided by the hotel):
Positioned in the heart of Brisbane, you will discover a hotel of sophisticated luxury and personalised service. Renowned for its inspiring arrival experience via the alluring lobby, the wide choice of food and beverage outlets and breathtaking views of the city and surrounds, the hotel’s reputation as the leading choice in luxury accommodation and conferencing is truly deserved.The property boasts 433 recently refurbished rooms and suites featuring delicate touches of contemporary sophistication creating a unique sense of luxury. The rooms and suites exude an artistic feel that links the progressive design of the new world with refined French Elegance. ... more   less 
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Also Known As:
Sofitel Brisbane Central Hotel Brisbane
Accor Brisbane Central
Brisbane Sofitel

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