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“Great Location, Cleaning an issue!” 3 of 5 stars
Review of Rendezvous Hotel Brisbane Anzac Square

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Rendezvous Hotel Brisbane Anzac Square
4.5 of 5 Hotel   |   255 Ann Street, Brisbane, Queensland 4000, Australia   |  
Hotel amenities
Ranked #38 of 161 Hotels in Brisbane
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Great Location, Cleaning an issue!”
3 of 5 stars Reviewed September 9, 2013

We stayed in September and found the location perfect for getting around with the trains over the road and so close to shops and restaurants. Service was great on arrival with reception happy to hold our luggage as we were early to arrive. The room however was not so great, the air conditioning duct had mould around the paint work which you were looking up at in bed, the pillows on the bed were covered in hair to the point that we were worried that the linen hadn't been changed. The bath mat in the bathroom was badly stained which only looked worse when wet. On checking out the staff were once again very helpful and we had no problems until arriving home to find someone else's mini bar had been charged to my card. The Rendezvous to there credit apologised and fixed it up. Overall the stay was not bad but housekeeping leaves a bit to be desired!

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RendezvousBris, General Manager at Rendezvous Hotel Brisbane Anzac Square, responded to this review, September 12, 2013
Dear Sergeant501,

Thank-you for taking the time to post a review on TripAdvisor. I apologise for the standard of cleanliness, and we are using your comments as a training tool for our housekeeping department. I will ensure there is a marked improvement in all areas on your next stay.
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569 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (114)
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English first
Gladstone, Australia
Senior Contributor
45 reviews 45 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed September 9, 2013 via mobile

I stayed here for one night and chose because of closeness to central station. Staff were very helpful and asked if I needed the free wifi, usually I have to ask if its available and free.
I had a one bedroom room. Very nice and cosy and I loved the placement of the bedroom and walk in robe. Tv in bedroom and lounge area was good. I enjoyed the bathroom and the bath. It was good to see the kitchen area and washing machine. I liked the full length mirror.
I woke the morning thinking it was 5am and it was 8:30am. The good curtains and placement of the bedroom away from the window gave me a well deserved rest.
Reception were very helpful and I enjoyed the closeness of Queen and Edward street.
I will be staying here again.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RendezvousBris, Front Office Manager at Rendezvous Hotel Brisbane Anzac Square, responded to this review, September 12, 2013
Dear Kimmy_kmr

Thank-you for your positive comments following your recent stay at the Rendezvous Hotel Brisbane Anzac Square.
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Dublin, Ireland
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed September 2, 2013

Stayed here in August and found the hotel to be in a good location just across the road from the train station. 15 minutes walk form the main shopping area. The bedroom is a standard size but we had a small kitchenette which was a great bonus as we had our breakfast in the room at half the price! Noise from the corridor was annoying and the light from the corridor which shone under the door was very bright when you were trying to have an early night as it shone straight at the bed. Had a poor experience while checking in and we were not impressed, but management dealt with the issue during our stay. I think that they should point out to you while checking in that if you use the kitchenette and the fire alarm goes off as a result of cooking then there is a 1000 dollar charge for the fire brigade call out, thankfully this did not happen to us but just a point that needs to be highlighted. There is a sign in the room but sometimes you might see these signs, we only noticed it on the third morning.

Room Tip: Try to book a room with the kitchenette as it will save you money on the breakfast once you don'...
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  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RendezvousBris, Manager at Rendezvous Hotel Brisbane Anzac Square, responded to this review, September 12, 2013
Dear PETOC,

Thank-you for your positive comments. We look forward to welcoming you back
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London, United Kingdom
Top Contributor
243 reviews 243 reviews
69 hotel reviews
Reviews in 64 cities Reviews in 64 cities
201 helpful votes 201 helpful votes
3 of 5 stars Reviewed August 31, 2013

No Gym, Swimming Pool or other fancy things can be expected here.

Very polite and well organized lady on check in and received great checkout service from an eastern decent man on checkout - thank you both.

The room Aircon was great until the early hours of the morning when it stopped being cold, instead blowing air which eventually became warm.

I informed a man on reception during the next day that it was at present working fine but my experience during the night was unacceptable and I wanted to ensure it would not happen again. The man gave me the standard hotel line "have you checked the dial on the wall" - I really hate that response when I have just finished telling him that it was working fine until it stopped blowing cold air in the early hours of the morning. He was insistent that there was nothing wrong with the air con and asked me if i wanted an engineer to come to my room. Again not listening to me as i was say it was at the present moment working fine.

I must admit i was pretty annoyed by his responses and i did not believe for one minute that he was telling me the truth. I asked another resident in the hotel who also confirmed that he had trouble with his air con that night too. If the man on reception didn't know and i can expect that because he probable was not on shift when it happened - don't argue with customers ! Just provide a great service, listen and respond with empathy, investigate and inform the customer of actions taken. Either do that or get a job outside of the hospitality industry - pretty simple really.

Notably On the second night i didn't have the same problem but my experience with the staff member and that there really isn't anything special about this hotel to make me want to stay here means that. i will not return to this hotel again.

  • Stayed August 2013, traveled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RendezvousBris, Front Office Manager at Rendezvous Hotel Brisbane Anzac Square, responded to this review, September 12, 2013
Dear whitepointer,

Thank-you for your positive comments regarding check-in and check-out services. I apologise sincerely for our less than helpful service during your stay, your comments have been discussed with all team members on ensuring that we meet guest expectations at all times. Thank-you for taking the time to review your stay, and I look forward to welcoming you back.
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Valla, NSW Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 26, 2013

Everything a small hotel should be.Sensitively decorated. Small but well organised with even a mirror for checking full length before going to a meeting or outing. Quiet and high ceilings gave a vanishing charm to the room. Linens spotless and bathroom altho small, again appointed with solid fittings which gave a feeling of permanence and care. Excellently located to the train at Central Station. Staff very helpful and restaurant food was very palatable. Loved the proximity to Anzac Park with its amazing Boab trees and serenity.

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RendezvousBris, Front Office Manager at Rendezvous Hotel Brisbane Anzac Square, responded to this review, September 12, 2013
Dear Judith T,

Thank-you for endorsing our location and heritage charm. I look forward to welcoming you back
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Auckland Region, New Zealand
Senior Contributor
40 reviews 40 reviews
14 hotel reviews
Reviews in 23 cities Reviews in 23 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed August 26, 2013

This is the 1st time we have stayed her but I hope it won't be the last. The hotel is so lovely with an olde world charm. The staff are so helpful and you can also buy tickets for the airtrain at the desk. Our room was lovely and quiet, not very big but fine for us. There are much bigger rooms available which we will probably try to get next time. We had breakfast in the restaurant and it was perfectly fine with lots of choices.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RendezvousBris, Manager at Rendezvous Hotel Brisbane Anzac Square, responded to this review, September 11, 2013
Dear Leonie U,

Thank-you for posting such positive comments. It is very pleasing to see that we are the hotel of choice in Brisbane and we look forward to welcoming you back.
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Queensland
Senior Contributor
44 reviews 44 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed August 23, 2013

My husband and I recently spent one night here in transit. Very convenient location for those requiring the train to the airport, as we were, for an early start. Good four star accommodation in a great location, close to the Queen Strret Mall and shopping, dining, etc. Our room was very comfortable and clean, BUT...we had a room that was initially intended to be (I think) adjoining rooms and the thin flimsy door into the next room housed someone watching late night movies at TOP volumne. This was far too invasive for us, and should we ever stay here again, we will be specifically requesting not to have a room such as this. There was a bar and a restaurant in the foyer, which is convenient for those who don't want to go out to dine. Simply right across the road from the Central train station. Staff were very polite, but we had little contact with them, as only overnighting.

Room Tip: For goodness sake, request NOT to have a room meant for interconnecting!
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RendezvousBris, Front Office Manager at Rendezvous Hotel Brisbane Anzac Square, responded to this review, August 25, 2013
Thank you very much for staying at Rendezvous Hotel Brisbane on your most recent trip to Brisbane. Thank you also for taking the time in providing your feedback as it helps us to improve our services and amenities. Per your insightful comments about our interconnecting doors, please know that we note your comments and will ensure an alternative room for your next visit. Thank you again
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Additional Information about Rendezvous Hotel Brisbane Anzac Square

Address: 255 Ann Street, Brisbane, Queensland 4000, Australia
Location: Australia > Queensland > Brisbane
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#27 Romantic Hotel in Brisbane
#33 Luxury Hotel in Brisbane
#33 Business Hotel in Brisbane
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Rendezvous Hotel Brisbane Anzac Square 4.5*
Number of rooms: 135
Official Description (provided by the hotel):
Rendezvous Hotel Brisbane Anzac Square is a modern hotel located in the heart of Brisbane’s central business district. Overlooking the Anzac Square memorial gardens and directly opposite Central Railway Station, our superb location gives you direct access to the best that Brisbane has to offer. Whether you are travelling for business or leisure, you will appreciate having Queen Street Mall, Treasury Casino and South Bank all within walking distance. ... more   less 
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Also Known As:
Brisbane Rendezvous Hotel
Clarion Brisbane

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