I have to say that this is one of the first times that the previous reviews on Trip Advisor let us down! This is one of the worst hotels we have stayed at in years (and we have traveled all over the world). Although the people who worked at this hotel were extremely nice and helpful (the one saving grace!), it did not make up for the other things that were lacking. The room was dated- which is ok- but it definitely needed a "deep cleaning". We stayed in a two bedroom family apt w/two bathrooms. The smaller bathroom was unusable because there was such a horrible stench coming out of the floor drain (so we closed the door). The shower in the master room- had mold in the grout and on the ceiling- and needed a good scrubbing. The doors needed wiping down (dirt marks around outlets and doorknobs) Several of the towels were dirty upon arrival- and many of the towels were so old that they were thin and had holes in them. Also we noticed that many of the towels and sheets had hairs in them. Even my kids who don't notice this stuff were totally grossed out by the room. I understand that its impossible for there not to be an occasional hair- but this was beyond that. Both of my daughters' beds had sheets that were so thin that they too had holes. Why they don't take these old sheets and towels out of circulation is beyond me. The bottom of the master bed had springs sticking out- which poked through the sheets and our feet! Also- since the windows in this hotel are not double glazed- the rooms are very loud from street noise even when the windows are closed. We were on a floor that was very high up, but we could still hear noise from cars, buses, garbage trucks, etc. throughout the night (we finally started using earplugs). We went down and checked out the pool and spa- but my kids felt the water in the spa- and the water in the spa smelled rancid so they had no interest of using the pool or spa after that. We are very forgiving travelers and don't expect perfection from any hotel- especially during these recession times. However, for the price we paid for this room- and the fact that its listed as the No. 2 hotel on trip advisor- we were extremely disappointed. One or two of these negatives would have been ok- but not all of these things! Unfortunately we prepaid for the room so we didn't feel like we could go elsewhere- but we definitely can not recommend this hotel- nor will we go back. We did ask for another room but couldn't move since the hotel was full.
The hotel did recommend Jellyfish restaraunt- which was very good. On the second night, we went to Jellyfish's sister restaraunt (also recommended by the hotel) Cha Cha Char restaraunt- which had horrible service, high prices, and so-so food. We also had breakfast a few times in the hotel restaraunt (we had the a la carte menu, not buffet) and it was quite good.
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