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“Great historical building hotel but no 5 star service.” 3 of 5 stars
Review of Treasury Hotel & Casino

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Treasury Hotel & Casino
5.0 of 5 Hotel   |   130 William Street, Brisbane, Queensland 4001, Australia   |  
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Ranked #19 of 161 Hotels in Brisbane
Brisbane
Senior Contributor
43 reviews 43 reviews
11 hotel reviews
Reviews in 26 cities Reviews in 26 cities
47 helpful votes 47 helpful votes
“Great historical building hotel but no 5 star service.”
3 of 5 stars Reviewed July 1, 2014

We stayed here for a couple of nights to attend a wedding. Whilst the building is a wonderful old piece of Brisbane history there is no way I would class it as a 5 star due to poor service.

From trying to find access to the car park to the reception being unmanned at 9pm at checkin to phones ringing out at reception and concierge when wanting room service it didn't make me feel like I want to come back again. There are other 5 star hotels in the city which I'm sure would service you as a true 6 star hotel.

  • Stayed June 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DutyManagerTreasury, Manager at Treasury Hotel & Casino, responded to this review, July 31, 2014
Thank you for taking the time to provide feedback regarding your recent stay at Treasury Casino & Hotel.

Please accept my apologies for the disappointment during your stay, in particular with the Hotel not meeting your service expectations. Rest assure your comments have been shared with those concerned and all understand the importance of a smooth and efficient service delivery to ensure a hassle free stay. It is by no means normal and was certainly unintentional and thank you for letting me know so we can continue to improve our service standards.

We do hope to welcome you back to the Treasury Casino & Hotel, there will always be a warm welcome waiting.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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360 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • Japanese first
  • Any
English first
Brisbane, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 30, 2014

I stayed at the Treasury Hotel for one night with a friend.
We were lucky enough to stay on level 2 in a mini suite which was beautiful and very spacious. It had high ceilings, classic furnishing, a balcony and a lovely modern good sized bathroom.
The bed and pillows were very comfortable.
The Treasury Hotel is a very quiet place to stay and is perfect for a relaxing getaway in a good location in the city.
I would definitey recommend this place to friends looking for somewhere nice to stay, couples and business travelers.
Thank you to the staff who were very warm and welcoming.

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DutyManagerTreasury, Manager at Treasury Hotel & Casino, responded to this review, July 31, 2014
Thank you for taking the time to provide your feedback.

Naturally I am delighted to learn that we contributed to the enjoyment of your stay. I have shared your comments with all concerned and I know they will appreciate the recognition.

We do hope to welcome you back to the Treasury Casino and Hotel – there will always be a warm welcome waiting.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Queensland, Australia
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 25, 2014

We stayed 1 night at The Treasury Hotel & Casino in a deluxe king room ,got a very good deal thru Hotel Club. wasn't sure which building wed be in ,but i think the casino side has smoking rooms ,so the treasury hotel side has non smoking rooms which suited us. Our room was on the 4th floor (top floor i think) towards the back so was very quiet plus had a small view down street towards city ,no opening windows or balcony.The room was very cosy but no high ceilings but room was nice with king bed and beautiful marble bathroom and was more than adiquite ..The gym looked very well equipped and the onsite bar n restaurant looked really nice.but as we only stayed 1 night did not have enough time to enjoy all this hotel has to offer.Would love to stay again but for longer a try a river view or park view with balcony would be soooo nice ..Check in n out was no problem ,dont know why there was no tv remote in room but a phone call and staff were there straightaway also concierge was there to help if needed all in all a nice stay thank you Treasury Hotel

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DutyManagerTreasury, Manager at Treasury Hotel & Casino, responded to this review, July 31, 2014
Thank you for taking the time in providing your feedback. I am delighted to hear you have enjoyed your stay with us at Treasury Casino & Hotel. We look forward in welcoming you back to the Treasury and enjoy the facilities that we have on offer.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Top Contributor
139 reviews 139 reviews
16 hotel reviews
Reviews in 67 cities Reviews in 67 cities
91 helpful votes 91 helpful votes
5 of 5 stars Reviewed June 22, 2014

The staff at the Treasury were amazingly friendly and helpful. The rooms were comfortable and the location in the heart of the city meant it was close to everything. The building makes you feel like it is a place where James Bond would stay! If you want to be well treated I Brisbane stay at the Treasury.

Room Tip: If you become a member of the casino you can get free parking at the Treasury, saving $20.
See more room tips
  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DutyManagerTreasury, Manager at Treasury Hotel & Casino, responded to this review, June 24, 2014
Thank you for taking the time in providing feedback about your recent stay. I am pleased to hear that we have made your stay enjoyable. We look forward in welcoming you back to the Treasury Casino and Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairns
Senior Contributor
38 reviews 38 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed June 20, 2014

Shopping trip to Brisbane so looked for accommodation in the city. Great deal at Treasury through QANTAS website. Three night stay and a perfect location, close to Queen St Mall, bus transport and a short stroll to the River Cat wharf.

Wonderful old world building that exudes a charm of times past. Room overlooking Victoria Park was excellent, spacious with a majestic high ceiling, comfortable bed and a bathroom (with full size bath) that topped off the entire appeal of the room. Great to come back after shopping and walking to just soak in the bath whilst deciding which restaurant for dinner or just wondering as to the people and decisions made in these old rooms and corridors decades ago.

Staff were wonderful to deal with, including storing our bags pre check-in and post checkout. Also the friendly greetings offered by all staff throughout the various hallways as they went about their varied duties.

Yes, if going back to Brisbane and looking for accommodation we would certainly stay at The Treasury again.

Room Tip: Would suggest all rooms are good, no external noise noticed.
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DutyManagerTreasury, Manager at Treasury Hotel & Casino, responded to this review, June 24, 2014
Thank you for taking the time in providing your feedback. I have shared your comments with all concerned and I know they will appreciate the recognition. We do hope to welcome you back to the Treasury Casino and Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shelly Beach
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 20, 2014

I stayed in Brisbane for one night and I am very glad that I stayed here at the Treasury Casino and Hotel. The staff were very friendly, check in and check out was pleasant and quick, the building itself is amazing, the room was large with high ceilings, the bed was spacious and very comfortable and the bathroom was amazing with all shampoo, soaps etc included. The selection of free teas biscuits aswell as the mini bar were great. TV worked perfectly. There was plenty of room with a comfy couch and chairs as well as table and chairs. The location of the hotel is sublime! Its close to everything. I will definitely be staying here next time I visit Brisbane. As well as recommending it to family and friends.

  • Stayed May 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DutyManagerTreasury, Manager at Treasury Hotel & Casino, responded to this review, June 24, 2014
Thank you for taking the time in providing your feedback. I am happy to learn that you have enjoyed your stay with us. We do hope to welcome you back to the Treasury Casino and Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victoria Australia
Top Contributor
286 reviews 286 reviews
38 hotel reviews
Reviews in 77 cities Reviews in 77 cities
106 helpful votes 106 helpful votes
4 of 5 stars Reviewed June 16, 2014

My daughter was married around the corner at the Registry office and this was a most delightful choice for us to stay and we were not disappointed. The rooms are large and very very comfortable. The bed was devinely comfy as well. The bathroom large and fabulous bath, so all in all a wonderful stay. The staff were friendly and welcoming. The only downside was they did everything as a very slow pace.... I would most definitely recommend staying here for its charm and comfort. Lovely

Room Tip: We had room 416 and it was large and had a lovely view over Southbank
See more room tips
  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DutyManagerTreasury, Manager at Treasury Hotel & Casino, responded to this review, June 24, 2014
Thank you for taking the time in providing your feedback. I am delighted to learn that we contributed to the enjoyment of your daughter's special day. We do hope to welcome you and your family back to the Treasury Casino and Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Treasury Hotel & Casino

Address: 130 William Street, Brisbane, Queensland 4001, Australia
Phone Number:
Location: Australia > Queensland > Brisbane
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Wheelchair access
Hotel Style:
#12 Romantic Hotel in Brisbane
#13 Business Hotel in Brisbane
#15 Luxury Hotel in Brisbane
#22 Family Hotel in Brisbane
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Treasury Hotel & Casino 5*
Number of rooms: 128
Official Description (provided by the hotel):
Experience the majestic grandeur of Treasury Casino & Hotel. Housed in two of Australia’s grandest heritage buildings, this space has been transformed to create a hotel experience of world class standard which is unlike any other. Situated in the city’s commercial and retail heart the Hotel is a mere 25 minutes drive from Brisbane’s domestic and international airports. Treasury Casino & Hotel offers 128 lavishly appointed rooms including king, twin and suites, most of which boast magnificent 18 foot high ceilings. Rich in history and first class hospitality, experience the perfect blend of contemporary comfort and old world charm at Treasury Casino & Hotel. ... more   less 
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Also Known As:
Treasury Hotel Brisbane
Treasury Hotel And Casino
Conrad Brisbane
Brisbane Conrad

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