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“Wonderful rooms with lots of character” 5 of 5 stars
Review of Treasury Hotel & Casino

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Treasury Hotel & Casino
5.0 of 5 Hotel   |   130 William Street, Brisbane, Queensland 4001, Australia   |  
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Ranked #25 of 161 hotels in Brisbane
Kuala Lumpur, Malaysia
Contributor
13 reviews 13 reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
“Wonderful rooms with lots of character”
5 of 5 stars Reviewed September 7, 2013

Spent a delightful weekend at the Treasury recently. High ceilings (wow, must be 4 metres) beautiful molding and panelling, tasteful furniture, lovely marble bathroom. We felt like we were walking into absolute luxury. Comfortable bed with very nice sheets. Wonderful staff, all smiles and ready to help. We were there Saturday and Sunday nights, and had no noise issues. Our room was in the hotel not the casino, and faced William St. Great location, short stroll to Queen St Mall, easy walk to South Bank. A really excellent spot to stay in Brisbane.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DutyManagerTreasury, Front Office Manager at Treasury Hotel & Casino, responded to this review, September 8, 2013
It is wonderful to hear that you enjoyed your stay with us and it is very satisfying to read your feedback. We strive to provide all of our guests with fantastic accommodation while they are travelling for business or pleasure. We are very lucky and proud to have such a beautiful and unique building.

Thank you again for staying with us and posting a review of your visit and we look forward to welcoming you back in the near future.
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331 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • Japanese first
  • Any
English first
Guttenberg, New Jersey
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 3, 2013 via mobile

The room was very spacious and clean. The bathroom was very nice too. The hotel staff was very friendly and helpful. They even sent us a bottle of champagne because we were on our honeymoon! I would recommend this hotel to anyone busting Brisbane!

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DutyManagerTreasury, Front Office Manager at Treasury Hotel & Casino, responded to this review, September 5, 2013
Thank you for taking the time to provide feedback on your recent visit to Traesury Casino and Hotel.

It is always a pleasure to read such positive comments about our facilites and team members. We are thrilled to know our efforts are recognised and appreciated.

Thank you again for staying with us and posting a review of your visit and we look forward to welcoming you and your friends back in the near future.
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Ottawa, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed August 17, 2013

The hotel was beautiful and the bed oh so comfortable... which was lovely since we were jet lagged and excited to splurge for a few nights to stay at a 5 star hotel.
Our room had large glass doors that looked down on a large gathering room on the main floor of the hotel. To our surprise, the hotel was holding a large gathering that evening in that room, a fashion show... we got in around 9:00pm and were about ready to turn in. It was SO LOUD in our room, I could not even believe it... I called down to the lobby to see if the event was about done or to see if we could change rooms. The staff, although polite, was quick to dismiss my complaint and asked me to call back in 20 minutes if the noise hadn't subdued. It had not changed so I went down to the lobby in person to voice my complaint and was expecting some sort of action. After being told again that the event was about to end and told to come back later if it hadn't changed, I was angry and insulted so I just went back to my room to stop myself from being rude... the event went on until 11:30 pm which is just ridiculous! When you are paying a fair amount of money to stay in a lovely hotel, you would expect to live in the luxury promised and to spend your evening as you please... not to depend on the incredible amount of noise coming from the actual hotel itself (obviously if it was street noise there is not much you can do about it). Anyway, to end on a good note, it was very practical to be in that great location. Close to the train station and very walkable to many shops and restaurants. All in all, the problem here is one of value... although this place is grand and lovely, in my opinion it is not worth the price at all, I would chose somewhere else next time!

Room Tip: I can't stress this enough - ask for a room that is not overlooking the indoor courtyard!!!
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  • Stayed August 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DutyManagerTreasury, Manager at Treasury Hotel & Casino, responded to this review, August 18, 2013
I was disheartened to read that your stay was spoiled by a noise disruption. Please accept our apologies for this occasion. In saying this we do firmly believe that all feedback assists us to identify our strengths and weaknesses and ensures our ongoing commitment to a higher level of service excellence going forward. I also wanted to let you know that I have discussed your feedback with our Hotel Manager who also wanted me to pass on her apology and please rest assured that your profile has been updated in our computer system with your preferred choice of a quiet room for all future stays with us.
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sydney
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 15, 2013

I love a property with character and this property has it in spades. I stayed in the actual hotel, not the rooms at the Casino, which I expect would be affected by the casino noise. I've never seen higher ceilings. My room as lacking nothing. The room as clean, the staff friendly and helpful. I really enjoyed my stay.

Room Tip: Ensure you stay in the hotel, not the rooms at the casino.
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  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DutyManagerTreasury, Manager at Treasury Hotel & Casino, responded to this review, August 17, 2013
We are delighted to hear your recent stay with us was so enjoyable and we thank you for taking the time to provide this review.

We look forward to welcoming you back to Treasury Casino and Hotel in the future
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed August 13, 2013

I honestly can't believe I stayed in the same hotel and some of the other reviewers.
I have stayed in 5 star hotels all over the world and this is the WORST hotel I have ever experienced for NOISE DISTURBANCE.
The surrounding noise from pubs and bars is clearly audible in the rooms and goes on until 2AM.
I've never asked for a room change in my life but had to move 3 TIMES because of noise.
All rooms were as bad as each other, phoned night manager 3 times each time being told it will "stop soon". Finally they supplied me with earplugs as a resolution.
My advice is DO NOT STAY HERE if you are sensitive to noise, particularly late at night.
I wrote to BOTH my travel agent AND the hotel direct with not a word of response from them.
A very bad experience, will never stay here again nor recommend to anyone.

  • Stayed June 2013, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DutyManagerTreasury, Front Office Manager at Treasury Hotel & Casino, responded to this review, August 14, 2013
I was disheartened to read that your stay was a little spoiled by apparent noise disruption from the surounding entertainment venues and please accept our apologies for this occasion. In saying this we do firmly believe that all feedback assists us to identify our strengths and weaknesses and ensures our ongoing commitment to a higher level of service excellence going forward. I also wanted to let you know that I have discussed your feedback with our Hotel Manager who also wanted me to pass on his apology and please rest assured that your file has been updated in our computer system with your preferred choice of a quiet room for all future stays with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Senior Contributor
46 reviews 46 reviews
28 hotel reviews
Reviews in 35 cities Reviews in 35 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed August 9, 2013

Stayed here for 1 night and we really liked the large room with a fireplace and tall ceilings.
We found access to the car park very difficult - both driving in and out and getting from the car park to the hotel.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DutyManagerTreasury, Manager at Treasury Hotel & Casino, responded to this review, August 12, 2013
Thank you for coming to stay with us here at Treasury Casino and Hotel, and for posting your review on TripAdvisor on our Hotel.

We are pleased you positively reviewed many aspects of your stay, however, do sincerely regret your disappointment with our car park
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Treasury Hotel & Casino

Address: 130 William Street, Brisbane, Queensland 4001, Australia
Phone Number:
Location: Australia > Queensland > Brisbane
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Wheelchair access
Hotel Style:
#17 Romantic Hotel in Brisbane
#18 Business Hotel in Brisbane
#23 Luxury Hotel in Brisbane
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Treasury Hotel & Casino 5*
Official Description (provided by the hotel):
Experience the majestic grandeur of Treasury Casino & Hotel. Housed in two of Australia’s grandest heritage buildings, this space has been transformed to create a hotel experience of world class standard which is unlike any other. Situated in the city’s commercial and retail heart the Hotel is a mere 25 minutes drive from Brisbane’s domestic and international airports. Treasury Casino & Hotel offers 128 lavishly appointed rooms including king, twin and suites, most of which boast magnificent 18 foot high ceilings. Rich in history and first class hospitality, experience the perfect blend of contemporary comfort and old world charm at Treasury Casino & Hotel. ... more   less 
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Also Known As:
Treasury Hotel And Casino
Treasury Hotel Brisbane
Conrad Brisbane
Brisbane Conrad

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