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“Great Location and Wonderful Facilities” 4 of 5 stars
Review of Hotel Jen Brisbane

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Hotel Jen Brisbane
4.5 of 5 Hotel   |   159 Roma Street, Brisbane, Queensland 4000, Australia (Formerly Traders Hotel, Brisbane)   |  
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Ranked #32 of 161 Hotels in Brisbane
Emerald, Australia
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
2 helpful votes 2 helpful votes
“Great Location and Wonderful Facilities”
4 of 5 stars Reviewed September 9, 2013

We were in Brisbane to attend a sporting event at Suncorp Stadium and the location of Traders Hotel was perfect. My wife was 7 months pregnant and found it easy to walk to the stadium as well as down to the mall for some shopping.

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with shangri-la.com

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461 reviews from our community

Traveler rating
    156
    207
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    20
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See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (132)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Karratha, Australia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 6, 2013

Perfect for our business trip. Proximity to city & transit centre is excellent - easy connection to airport. Spacious room, tastefully decorated. Superb bedding - most comfortable pillows we have ever slept on. Gymnasium & spa were an extra bonus - love the balcony seating.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas, Usa
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 3, 2013

My sister and I visited and to our utter dismay found bed bugs in our room. Reported them to the front desk and were moved to a new room immediately but be wary, they were hiding in the headboard and hard to find. You are also located right next to the train station. I knew this when booking but the trains do seem to run at all hours so if this would bother your sleep probably not the best hotel.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TradersBrisbane, General Manager at Hotel Jen Brisbane, responded to this review, September 6, 2013
Dear E.S,

Thank you for your feedback regarding your recent stay at Traders Hotel Brisbane. I would like to extend my apologies for any disappointments you may have experienced during your stay. I wish to confirm all control measures are in place, and the current situation has been rectified.

Unfortunately the timings of the trains are out of our control, I would, however, like to confirm that we are currently in the process of upgrading the window seals and improving acoustics in the bedrooms which should reduce the noise caused by some train traffic.
I hope we can welcome you back to Traders Hotel in the future.

Kind regards

Bruno Cristol
General Manager
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Tin Can Bay, Australia
1 review
5 of 5 stars Reviewed September 2, 2013

Wonderful service from a modern, yet affordable luxurious hotel right in the centre of the city. Fantastic location that allowed us to get to where we needed quickly. Would totally recommend it and will definitely stay here again.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

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Sydney, Australia
1 review
4 of 5 stars Reviewed August 31, 2013

Overall great hotel with free wifi short walk to the mall, casino and citycat.
The Mall is a good place to go for lunch and dinner. We went to Jojo's a few times as they had a good variety of different foods.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with shangri-la.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
1 review
2 of 5 stars Reviewed August 28, 2013

Staff and Rooms were nice upon entry. Overnight parking seemed expensive at $27 but worst of all is their location being right next the main train station. Cargo trains were still running until 1am and it felt like i was sleeping on the train. Not good if you've had a long day at work and an early start the next day.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with shangri-la.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TradersBrisbane, General Manager at Hotel Jen Brisbane, responded to this review, September 2, 2013
Dear Van T,

Thank you for selecting Traders Hotel for your stay while in Brisbane, and we appreciate you taking the time to provide feedback.
Unfortunately the timings of the trains are out of our control, I would, however, like to confirm that we are currently in the process of upgrading the window seals and improving acoustics in the bedrooms which should reduce the noise caused by some train traffic. All the bedrooms have double glazing, as do most hotels.

CBD Parking Prices can range from $30 -$70 overnight, with some additional costs for valet parking. As the parking at Traders Hotel is outsourced to Secure Parking we have managed to agree on a generous discounted rate of $27 per night, with a very small increase to $29 as from September 2013, which is still a competitive rate.

I look forward to welcoming you back to Traders Hotel in the future.

Kind regards
Bruno Cristol
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 28, 2013

I needed convenience to Airtrain; Traders hotel is right next door to station. Pleasant reception, and I was allowed an early check-in. Also got help at reception with directions to restaurant area, which led to a wonderful afternoon with relatives on the river. Beautiful, tasteful room. Airtrain tickets can be bought at hotel. Good hotel value for the high quality.

  • Stayed August 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Jen Brisbane

Address: 159 Roma Street, Brisbane, Queensland 4000, Australia (Formerly Traders Hotel, Brisbane)
Location: Australia > Queensland > Brisbane
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#25 Romantic Hotel in Brisbane
#28 Luxury Hotel in Brisbane
#28 Family Hotel in Brisbane
#32 Business Hotel in Brisbane
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hotel Jen Brisbane 4.5*
Number of rooms: 191
Reservation Options:
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Also Known As:
Holiday Inn Brisbane Hotel Brisbane
Brisbane Holiday Inn

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