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“Happy customer” 4 of 5 stars
Review of Quattro on Astor Apartments

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Quattro on Astor Apartments
4.0 of 5 Condominium   |   107 Astor Terrace | Spring Hill, Brisbane, Queensland 4000, Australia   |  
Hotel amenities
Ranked #35 of 110 Specialty Lodging in Brisbane
1 review
“Happy customer”
4 of 5 stars Reviewed September 16, 2013 via mobile

Thoroughly enjoyed my stay at Quattro. Was exactly what I was looking for. Great and ideal location, I will definitely recommend Quattro to others. As we arrived late we didn't really see any Quattro employees however the late arrival procedure was effective at getting us to our room
Thankyou
Ryan Johnsen

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerQuattro, General Manager at Quattro on Astor Apartments, responded to this review, September 26, 2013
Thanks for your review and comments. The quality and satisfaction of your stay is always important to me and our staff. Thank you again and we look forward to greeting you on yoru next visit.
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70 reviews from our community

Traveler rating
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    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • French first
  • Any
English first
1 review
5 of 5 stars Reviewed September 11, 2013 via mobile

Very clean and comfy. The kitchen was handy to have, with the basic amenities provided, where we cooked breakfast every morning. The furnishings were very modern and safe for my baby sister to crawl around. Enjoyed our stay and would love to come back.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerQuattro, General Manager at Quattro on Astor Apartments, responded to this review, September 12, 2013
Thank you so much for your review and we are so pleased that you enjoyed your stay. We have worked continually over the last 3 months to ensure that our house keepers maintain a high standard for our guests. More than often it is the misses that always get mentioned, so thank you again and we hope to see you soon.
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 11, 2013

It was beyond our expectations. The apartment was very clean and well kept. The balcony was very big and had a great view. The beds were very comfy and clean.The staffs were very friendly and gave us an early check-in. Would definitely stay there again when we're in Brisbane!

  • Stayed September 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerQuattro, General Manager at Quattro on Astor Apartments, responded to this review, September 12, 2013
We are always pleased when guests have had an enjoyable stay with us. It is our goal to maintain a high standard to ensure your stay is memorable. As always we look forward to your next visit and thank you for taking the time to complete this review.
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Brisbane, Australia
Top Contributor
54 reviews 54 reviews
25 hotel reviews
Reviews in 24 cities Reviews in 24 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed September 8, 2013 via mobile

We needed a room at the last minute and because of the city festivities, most hotel rooms were booked.
We found the reception to be friendly and helpful. The layout of the room nice. The location fine.
To address some of the complaints about the cleanliness... This complex has long stay rentals. The rooms that are not rented out are allotted for short stay guests. The bathrooms have white grout around the tiles. If a room has been rented out by a long stay guest who doesn't clean the bathrooms well, the grout will be forever stained. This is how it appeared to us. I agree it looked dingy, but I think that it was clean.
Even though we don't have any major complaints about this location, there are many good properties in Brisbane and some do cost less with a better location.

  • Stayed September 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerQuattro, Manager at Quattro on Astor Apartments, responded to this review, September 9, 2013
Dear Middle of the Road, thank you for your review and I note that your rating indicates very satisfied. As advertised our apartments are all short term (not long stay rentals as you suggested), located 7 minutes from CBD, our rates are more than comparative(cheaper than most during the festive) close to Central Railway Station and taxi hold next door-- so 2 to 3 minute wait. We set a high standard with our cleaners and we personally continually check all apartments. As you mentioned bathroom floor tile grout will always stain over time and as noted white is harder to remove any staining, but we are continually working on it. Thank you again for choosing Quattro on Astor and taking the time to complete this review
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England
Top Contributor
54 reviews 54 reviews
31 hotel reviews
Reviews in 34 cities Reviews in 34 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed August 24, 2013

Stayed here for one night. Standard of apartment is very high, well equipped, modern and well maintained. Excellent views across the city (10th floor). Difficult to fault this overall. One small niggle was in the night it was a little noisy from outside (Friday night) which given how high we were was surprising. Roof top pool (too cold for a swim in July) and Jacuzzi (fine), had excellent views. There is also a sauna (didn't use). Reception staff helpful and friendly. Underground and secure parking. It was a short walk to the city centre. Free kangaroo ferry (red ferry with kangaroo) stops by the bridge and worth the 40 minute round trip along the river. Botanical gardens also worth a visit. Unfortunately only a quick visit to Brisbane.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerQuattro, Manager at Quattro on Astor Apartments, responded to this review, August 26, 2013
I am happy that you had an enjoyable stay at Quattro. Sorry that the pool heater was not operating for you, but it the heaters are in the process of being replaced now. Thank you for taking the time to complete this review and we look forward to seeing you again soon.
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Brisbane, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 12, 2013

I stayed in the penthouse here with some friends who were in town for a hen's night. The apartment was beautiful - very spacious with beautiful high ceilings and a very well equipped kitchen (which we made good use of).

The girl on reception was lovely and very helpful (and understanding after we had an after-hours lock out).

The location was great and the rate for the penthouse was VERY reasonable. I'd recommend it to anyone looking for a convenient place to stay in Brisbane - it's right near the action of the valley, the views are sensational and the staff were lovely.

Room Tip: valley views are beautiful!
See more room tips
  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerQuattro, Manager at Quattro on Astor Apartments, responded to this review, August 14, 2013
Thank you for your review and we are so pleased that you enjoyed stay at Quattro and look forward to seeing you soon
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Adelaide, South Australia, Australia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 6, 2013

Stayed in a 2 bedroom apartment (city view). Upon checking in the gentlemen at reception was nice but didn't seem to know what he was doing. We could only get two keys, instead of three, because they were manual keys as opposed to electric cards. There were large spills on the carpet, chalk drawn on the outdoor chairs, the previous occupant had left a pack of condoms and a stick of deodorant in the bedside table and there was rubbish left under the couch. The alarm clock provided didn't have a wall adapter, we bought batteries and it still didn't work. There was a strange gas-like smell in one of the bedrooms for two out of three days. Most of these issues couldn't be raised with reception because they close at noon on weekends. When checking out the lady asked for payment despite the fact that we had already paid online and spoken to reception upon check in about payment. We couldn't get late check out because the cleaners were waiting around to clean our room, even though we were trying to clean as much as we could so the next occupant didn't have to deal with what we did. She also didn't have much to say about the cleanliness of the rooms except sorry. There was a fair bit of noise but it didn't keep us up and it is expected when staying the city. The rooftop pool had a gorgeous view but the spa was barely warm and the pool was cold. The room was spacious and well furnished. The beds were fantastic and the view was nice. The apartments were in a great location, walking distance to the CBD and fortitude valley. We did read a few reviews before choosing this apartment, I've had messy rooms before and decided to go with Quattro anyway because of the good price and great location. Probably won't stay here again.

  • Stayed July 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerQuattro, Owner at Quattro on Astor Apartments, responded to this review, August 14, 2013
I am sorry that you had to put up with a number of issues during your stay at Quattro on Astor. Unfortunately, all apartments only have 2 keys and swipes but it may be an option to have more if we get more requests. In regard to the clean this was not acceptable and was an issue we took up with our cleaning company-- below standard is fails us and disappoints you. Concerning our reception, we are contactable 24hrs per day by phone and man the reception as advertised at the desk and on the check in information. If you missed this we are truly sorry and will ensure to point this our in future in case guests miss it. Many of our booking agents do both agent collect and hotel collect tariff from our guests, subsequently our policy is always to double check at check in and check out to ensure that our guests have completed payment and are not inconvenienced with a late debit to their credit card--this double check is also important with multiple staff at the front counter. Again we are sorry that these issues spoilt your stay but will ensure we do a lot better in the future.
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Additional Information about Quattro on Astor Apartments

Address: 107 Astor Terrace | Spring Hill, Brisbane, Queensland 4000, Australia
Location: Australia > Queensland > Brisbane
Amenities:
Kitchenette Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #35 of 110 Specialty Lodging in Brisbane
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Quattro on Astor Apartments 4*
Number of rooms: 25
Official Description (provided by the hotel):
Quattro on Astor is a boutique complex in the heart of Spring Hill. Just a stroll to Brisbane CBD and in close proximity to the best cafes and restaurants the city fringe has to offer.These modern inner city apartments are designed for style and space with modern European appliances and quality contemporary furnishings, along with open plan living areas that extend out to balconies to take advantage of the stunning city or Valley views. ... more   less 
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