I booked a 1 bedroom apartment 9 days before checking in but when I arrived was told by the lady at the front desk (Angie) that I had no booking. I argued the fact as I'd booked it with her over the phone, but she then proceeded to tell me to "Go [--] myself, they didn't have a room." I was almost in tears - where else was I going to go?
Her husband, Dean, the son of the duty manager was kind enough to find me a room for that night but they were fully booked after that. When I got into the room it was fine, but al through the night I could hear scratching in the bathroom - at about 3am I got up to see what it was and then were two rats under the sink. I slammed the door of the bathroom shut and put a towel along the door (I didn't know what else to do!).
As it turns out, it was to my benefit they were fully booked (although the damage was already done overnight) as when I checked out the next day and checked into another hotel in the city, I had bites all over my legs and my back.
I told the front desk about the rats and she said it was impossible and was I sure? I just stood there looking at her with my mouth gaping open. When the bites eventually showed up, I was too embarrassed to tell them about the bed bugs.
I don't mind if hotels are basic, but clean should be a pre requisite!
Totally ruined my stay of Brisbane and I can only hope people have a better experience than I did.
- Official Description (provided by the hotel):
- Spring Hill Central Apartments is a small family run complex with 48 units in the building.Our main aim is to give the travellor a nice clean, safe, spacious place to stay while in Brisbane. Spring Hill Central Apartments is just a 10 minute walk to the Queen Street Mall, the centre of Brisbane. We are so central you can walk to everything while in Brisbane, 15 minutes and you are at Southbank where QPAC theatres are; 10 minutes and you are at Fortitude Valley, Brisbane's China Town and all the restaurants, 5 minutes and you can be sitting in the gardens at Roma Street Parklands and a couple minutes further and you are at the Transit Centre where trains and buses meet.Our apartments are fully self contained with full sized appliances. The kitchen comes with a dishwasher as well. We also have full laundries with front loader washers and dryers.Of if it is pleasure, business or visiting one of the medical specialists in Wickham Terrace or the Private Hospitals, we are right in the middle of everything and easy to navigate around the city. The Spring Hill FREE City Loop bus runs Monday to Friday every 10 minutes into the city as well.Our apartments are the size of a small home, very spacious and kitted out with all you would need while away from home. ... more less
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