Checked in and given a key - on opening the door to the room there were hairs all over the floor, the toilet was not cleaned and the sheets on the bed were grey and looked like some one had already slept in the bed. Its the middle of winter and there was only a sheet on the bed and one blanket in the cupboard. The air con didn't work and there were no batteries in the remote control for the TV. There were 2 half empty bottles of shampoo sitting on the fridge and 1 soap no other toiletries in the bathroom. The toilet roll was almost empty and two very thin towel (also grey in colour). We phoned reception and a man arrived about 10 minutes later with 2 batteries for the remote control for the TV. I phoned reception again about the cleanliness of the room. The same man arrived with a mop - We asked him how he was going to clean the toilet with only a mop and he replied that he was the chief not the cleaner. We then decided to go to reception where we were confronted by the owner Christina who lived up stairs who argued with us that the room was clean and needed no further attention and that she was actually going to call the police whom she called all the time and they would come immediately as they always did. Interesting that she has so much trouble that she calls the police on a regular basis. We decided to leave and find another hotel and asked to be checked out and we were handed an account for 3 days a total of $514.00 which she immediately charged to our credit card. We made this booking through bookings.com and on complaining to that company was informed that the owner was sticking to her cancellation policy. How many motels have a cancellation policy of 3 days???
- Official Description (provided by the hotel):
- Only 7 minutes from Brisbane Airport, Novena Palms Motel offers air conditioned rooms in a quiet location with Wi-Fi, restaurant & free drop-off airport shuttle bus. All rooms offer a private balcony or patio. Each air-conditioned room has a microwave, refrigerator & tea/coffee making facilities. All our rooms are decorated in neutral colours and include a flat-screen TV with a DVD player. Novena Palms is a 10-15 minute walk from Northgate Train Station, 7 minutes' from Brisbane Airport precinct and 6 minutes’ drive from Boondall Entertainment Centre. Brisbane City Centre is only a 20- minute by car/taxi. The restaurant is open for dinner and offers a varied menu including spaghetti, fish and chips, steak and Indian curries. A range of local & import beers and wines are also available. Wi-Fi Fee applies. (Dinner,Breakfast & Shuttle Bus will be unavailable on December 25 & 31). ... more less
- Reservation Options:
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