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Diamant Hotel Brisbane - by 8Hotels: Traveler Reviews

4.0 of 5
52 Astor Terrace | Spring Hill, Brisbane, Queensland 4000, Australia (Formerly Portal Hotel By 8 Hotels)
Hotel amenities
Diamant Hotel Brisbane - by 8Hotels
Ranked #31 of 159 hotels in Brisbane
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142 reviews from our community

    Trip type
Traveler rating
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Date Rating
Melbourne, Australia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Good night in Brisbane”
4 of 5 stars Reviewed January 27, 2013

Small rooms very much offset by excellent staff and very good service.
Dinner at OBar was reasonable, but breakfast was Very Good.
My wife and I had a great time and would come back again.
Note - this is not a hotel for staying in the room. If you are out and about the small room size is not a factor, otherwise great value and the breakfast and coffee at OBar were very good. The in room tea quality was a hit with my wife.

Room Tip: Premier or suite for a little more size
See more room tips
  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Kenan H about Diamant Hotel Brisbane - by 8Hotels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DiamantHotelBrisbane, General Manager at Diamant Hotel Brisbane - by 8Hotels, responded to this review
January 31, 2013
Dear Kenan,

Thank you for staying at Diamant Brisbane and taking the time to post a review.
I am very pleased to hear that we have managed to impress your wife with tea and coffee selection in the rooms and so often mentioned and recognised personalised and friendly service provided by our loyal staff.

It was an absolute pleasure having you stay with us and we are all looking forward to welcoming you back to Diamant on your next trip to Sunshine State!

Warmest Regards
Branka Indic
General Manager
Diamant Hotel Brisbane
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
20 reviews 20 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
“Tiny rooms- but apart from that a top stay”
4 of 5 stars Reviewed January 25, 2013

The rooms were tiny and smaller than they look online, and parking is a little exorbitant. Despite advertising a 'workspace' the desk included kettle glasses and condiments which left little to no room for 'workspace'. The Internet login instructions don't work on mac. Not such a great place to stay for a week of work - but that meant I found out why it was also one of the nicest places to stay. The saving grace are the lovely beds, the fantastic staff, and the bar and restaurant downstairs. I normally leave the restaurants at hotels and find other watering holes elsewhere but after a few days I realised what a good thing I was on. The bar is open space and nice to have a drink while you work, seemed where half the surrounding office staff had 'meetings', and the food was fabulous. I was there at the end of a heat wave and a Hendricks is exactly the drink of choice.
I'm actually moving to Brisbane reluctantly, but this ended up being a lovely introduction in the end thanks to the wonderful staff.

  • Stayed January 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Reschndler about Diamant Hotel Brisbane - by 8Hotels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DiamantHotelBrisbane, General Manager at Diamant Hotel Brisbane - by 8Hotels, responded to this review
January 31, 2013
Dear Reschndler,

Thank you for staying at Diamant Brisbane and taking the time to post a review.
I am glad to hear that we have managed to make this a top stay for you ,even though you found our rooms to be quite compact, and impress you with bedding, fantastic staff and our quirky little Restaurant on the ground floor.

Looking forward to welcoming you back to O Bar for the “meetings” once you move to Brisbane and please don’t hesitate to contact us directly should you need accommodation leading to your permanent move to Brisbane.

Warmest Regards
Branka Indic
General Manager
Diamant Hotel Brisbane
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
“all good!”
5 of 5 stars Reviewed January 22, 2013

yes - a great hotel, with a modern look and feel. I especially liked the bathroom - contempory design with a good shower. I found the reception staff welcoming and helpful. the next door eatery and bar was also good - ate there for breakfast and it was perfect for me.

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask dokoo about Diamant Hotel Brisbane - by 8Hotels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DiamantHotelBrisbane, General Manager at Diamant Hotel Brisbane - by 8Hotels, responded to this review
January 23, 2013
Dear Dokoo,

Thank you for staying at Diamant Brisbane and taking the time to post a review!
I am very glad to hear that you had a pleasant stay with us and found the reception staff welcoming and liked look and feel of our lovely little property on Astor Terrace!

It was an absolute pleasure having you stay with us and please don’t hesitate to give us a call direct when you have your next Brisbane trip planed as we would love an opportunity to welcome you back to Diamant.

Warmest Regards
Branka Indic
General Manager
Diamant Hotel Brisbane
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Airlie Beach, Australia
1 review
“Great customer service”
5 of 5 stars Reviewed January 17, 2013

Upon arrival I was welcomed by extremely friendly and courteous staff which left a lasting impression. The room was clean and bright and the bed was ridiculously comfy. Will definitely be back again - fantastic

  • Stayed January 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask EvanQ55 about Diamant Hotel Brisbane - by 8Hotels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DiamantHotelBrisbane, General Manager at Diamant Hotel Brisbane - by 8Hotels, responded to this review
January 17, 2013
Dear Evan,

Thank you for staying at Diamant Brisbane and taking the time to post such a lovely review!
I am very pleased to hear that you were impressed with service staff provided and found the room to be well equipped with most comfortable beds ever!
We are all looking forward to welcoming you back to our little hidden gem on Astor Terrace next time you visit Brisbane!

Warmest Regards
Branka Indic
General Manager
Diamant Hotel Brisbane
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
Senior Contributor
30 reviews 30 reviews
30 hotel reviews
Reviews in 23 cities Reviews in 23 cities
25 helpful votes 25 helpful votes
“If you know what to expect you won't be disappointed”
4 of 5 stars Reviewed January 13, 2013

I've read other reviews that expressed disappointment over the size of the rooms. Yes, the standard rooms are small but I've stayed in smaller (mainly in Europe). Plus, I've stayed here before so knew pretty much what I was going to get.

That said, I like this hotel. The service is very good, the decor is modern and elegant, the rooms are well equipped; and if you're in Brisbane to work, socialise etc and wont be in the room much, do you really need a big room?

It's a short walk from central station, so it's a good choice if you're catching the AirTrain. It's a short walk into the city, to riverside etc, but pretty quiet and tucked away a little, so I think the location is good.

The restaurant/bar downstairs is great. I really like having a beer outside here, and breakfast is good too.

In terms of the room, a standard is fine for a single or maybe a couple. There is no seating, just the bed. The mini bar has a small but good selection, and the prices are reasonable. Tea and coffee is a cut above the usual, with T2 and Robert Timms sachets - no Liptons or International Roast here! There is an ironing board and space to hang up clothes. There's an iPod docking state which is great, and something more hotels should offer. Free wifi was good and it worked without problems.

The shower is great - the shower head is a very powerful rain shower one, but it's attached to the wall not the ceiling which is great if you don't want to get your hair wet. Toiletries ok, nothing special. No shower cap, which was a bit annoying.

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Madeleine C about Diamant Hotel Brisbane - by 8Hotels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DiamantHotelBrisbane, General Manager at Diamant Hotel Brisbane - by 8Hotels, responded to this review
January 16, 2013
Dear Madeleine,

Thank you for returning to Diamant Hotel Brisbane and taking the time to post such a helpful and informative review!

Very pleased to hear that you have appreciated and liked our high quality selection of tea and coffee available in the rooms and complimentary internet. Such a shame that you didn’t mention lneed of shower cap in your room to the staff at the time of your stay as one would be delivered to your room immediately. We stock very good quality toiletry sets in the rooms and wider selection, such us tooth brush, shaving sets, shower caps etc. is available upon requests at any time. We even have Cloud Nine hair straighteners available for guest use! Please feel free to contact our friendly reception team if there is anything you need while you are staying with us and they will do their best to have it available as soon as possible.

Again, thank you for your time and we are all looking forward to welcoming you back to Diamant, hopefully soon!

Warmest Regards
Branka Indic
General Manager
Diamant Hotel Brisbane
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Diamant Hotel Brisbane - by 8Hotels

Also Known As:
Diamant Hotel Brisbane - By 8 Brisbane
Diamant Hotel Brisbane - By 8
Portal Hotel Brisbane
Address: 52 Astor Terrace | Spring Hill, Brisbane, Queensland 4000, Australia (Formerly Portal Hotel By 8 Hotels)
Region: Australia > Queensland > Brisbane
Amenities:
Bar/Lounge Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#24 Luxury Hotels in Brisbane
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Diamant Hotel, formerly Portal Hotel, Brisbane’s newest boutique hotel. Situated in Brisbane’s CBD, Diamant is set to make its mark as the modern 4 star alternative to traditional hotel chains. Designed to provide relaxed, affordable accommodation without compromising style or service, Diamant Hotel is the ideal place to stay whether you are in town for business, leisure or a little of both. ... more   less 
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Diamant Hotel Brisbane - by 8Hotels
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