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Diamant Hotel Brisbane - by 8Hotels: Traveler Reviews

4.0 of 5
52 Astor Terrace | Spring Hill, Brisbane, Queensland 4000, Australia (Formerly Portal Hotel By 8 Hotels)
Hotel amenities
Diamant Hotel Brisbane - by 8Hotels
Ranked #31 of 159 hotels in Brisbane
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142 reviews from our community

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Traveler rating
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    40
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Date Rating
Melbourne, Australia
1 review
“Impressive customer service!”
4 of 5 stars Reviewed January 13, 2013

We were impressed with our stay last night at the Diamant Hotel. The location is great. Short (10-15 minute walk to the city). The customer service we received by the reception staff was outstanding. The room although compact was spotless and well appointed. The extra touches such as quality toiletries, coffee bags and tea was very much appreciated. Our breakfast (cafe/ bar attached to the hotel) was delicious, the staff were attentive and friendly.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Elke L about Diamant Hotel Brisbane - by 8Hotels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DiamantHotelBrisbane, General Manager at Diamant Hotel Brisbane - by 8Hotels, responded to this review
January 16, 2013
Dear Elke,

I am delighted to hear you enjoyed your recent stay at Diamant Hotel Brisbane and were impressed with service provided by our loyal staff!

Your feedback is highly appreciated and we look forward to welcoming you back on your next Brisbane visit! Please feel free to call us directly should you need any help with your future reservations.

All the best and hopefully we will see you soon!

Warmest Regards
Branka Indic
General Manager
Diamant Hotel Brisbane
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
1 review
“Diamant Brisbane Epic Service and Staff”
5 of 5 stars Reviewed January 13, 2013

Our stay at the Diamant Hotel Brisbane was amazing. When we called to book the staff member was very pleasant and very attentive to our requirements of a room - there was no push to upgrade or anything. Upon arrival the counter staff were very professional, personable and ensured our stay was memorable (which it was). We were here due to my birthday and friends giving us a dinner cruise. The hotel supplied us with a bottle of champagne for the occasion and also when we turned the TV on it came up with Happy Birthday Caroline - how personable and awesome that was. The staff were so helpful with directions on where we wanted to go and have an excellent knowledge of the Brisbane area. The beds are so comfy - we did not wake with aches like some hotel beds. We highly recommend this hotel and the after service is outstanding as well. Caroline and Paul Osborne

Room Tip: We had a standard room facing the street and there was no street noise what so ever.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask CarolinePaul6265 about Diamant Hotel Brisbane - by 8Hotels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DiamantHotelBrisbane, General Manager at Diamant Hotel Brisbane - by 8Hotels, responded to this review
January 16, 2013
Dear Caroline and Paul,

Thank you for taking the time to write such a lovely review. Your kind words mean so much to us!

I am very pleased to hear that you were impressed with our loyal staff and enjoyed your stay with us on such a special occasion, your Birthday!
Thank you for recommending us to your friends and family and taking the time to share your experience on Trip advisor.

We very much look forward to welcoming you back on your next visit to Brisbane!

Warmest Regards
Branka Indic
General Manager
Diamant Hotel Brisbane
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
1 review
“Great First Floor Room”
5 of 5 stars Reviewed January 11, 2013

... I've kept meaning to jump on and write a quick thanks for weeks now, finally have time to say it... THANKS! I stayed at the hotel in the beginning of Dec. Myself and partner had booked the basic standard room for the weekend as we had a wedding to attend and were also heading out for a costume party. The hotel had given us a complimentary upgrade which was great so we had a balcony, but due to having several friends from out of town going to get ready in our room there just wasn't enough space! The hotel was almost booked out so we couldn't get one of the suites on the top floor but one of the girls at the desk suggested we have a look at a wheelchair access room on the first floor. BINGO! No balcony, double bed rather than king but huge amounts of space in the bathroom for us all to get dressed. We were so pleased! To top it off we even got a bottle of sparkles free!! We thought we were being nuisances but staff were so caring. Terrific service. All I can say is thank-you and we recommend you to everyone we speak to. After reading some other posts all I can say to anyone who stays that has a problem is - talk to the staff and they will bend over backwards to help...

Room Tip: If you're going to have a few people getting dressed up and ready to go out, then forego a balco...
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  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Marcus D about Diamant Hotel Brisbane - by 8Hotels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DiamantHotelBrisbane, General Manager at Diamant Hotel Brisbane - by 8Hotels, responded to this review
January 16, 2013
Dear Marcus,

Thank you for taking the time to write a review following your recent visit. We were thrilled to welcome you as our guest. I have passed on your wonderful review to our team to enjoy. We are all dedicated to ensuring your time with us is truly memorable so it was a pleasure to read that we not only met but exceeded your expectations and that staff was able to help with room change request.

Again, thank you for your time and everyone here at Diamant Hotel Brisbane is looking forward to welcoming you back on next Brisbane visit!

Warmest Regards
Branka Indic
General Manager
Diamant Hotel Brisbane
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mooloolaba, Australia
1 review
“Extremely Impressed”
5 of 5 stars Reviewed January 8, 2013

I booked via the hotel and from this moment until the end of our stay the staff went above and beyond to ensure top standards of customer service were met.

The reception staff were always pleasant and helpful in assuring room service and taxis were prompt, the hotel food was very flavourful and filling (be it bircher muesli or salt and pepper squid) and the cocktails were delicious made with fresh fruits and original ingredients.

Last but not least the rooms are VERY clean.

On our return to Brisbane we intend to stay with the Diamant Hotel as it was a truly enjoyable experience, an added touch to an already wonderful holiday.




  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Elisha K about Diamant Hotel Brisbane - by 8Hotels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DiamantHotelBrisbane, General Manager at Diamant Hotel Brisbane - by 8Hotels, responded to this review
January 10, 2013
Dear Elisha

Thank you for staying at Diamant and posting such a lovely review of your experience! It was an absolute pleasure having you stay with Us!

I am so happy to hear that you have found service provided by all the staff, even before arrival, to be outstanding and enjoyed the food at O Bar and Restaurant.

Please feel free to contact us direct again on your return to Brisbane as we would love to welcome you back!

Warmest Regards
Branka Indic
General Manager
Diamant Hotel Brisbane
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“Solid”
4 of 5 stars Reviewed January 3, 2013

The Diamant Hotel in Brisbane seems to be a well constructed solidly built small residential building. I would guess that it is built from tiltup concrete panels with possible use of post tensioning which would allow for cost savings during the construction phase. A modest design phase budget would have been allowed for with nice use of shadow lines in lieu of cornices in most feature areas and with high quality fittings being used throughout.

Particularly of note is the perfect tiling in the bathrooms with a good fall gradient being used for water waste from the shower.

The rooms are small but well fitted out and the location nestled in between the Brisbane City and Fortitude Valley is convenient if patrons wish to flit between both. The service is great and on the whole I would rate this stay as more enjoyable than the Big 4 Caravan Park in Batchlor NT.

Room Tip: Ask for non-eastern facing rooms if you don't want to get the hot sun first up in the morning.
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by Daniel S for Brisbane
Ask Daniel S about Diamant Hotel Brisbane - by 8Hotels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DiamantHotelBrisbane, General Manager at Diamant Hotel Brisbane - by 8Hotels, responded to this review
January 10, 2013
Dear Daniel

Thank you for staying at Diamant Brisbane and taking the time to post a review. I am very pleased to hear that you had a pleasant stay with us.
We are all looking forward to welcoming you back to Diamant on your next Brisbane visit!

Warmest regards
Branka Indic
General Manager
Diamant Hotel Brisbane
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Diamant Hotel Brisbane - by 8Hotels

Also Known As:
Diamant Hotel Brisbane - By 8 Brisbane
Diamant Hotel Brisbane - By 8
Portal Hotel Brisbane
Address: 52 Astor Terrace | Spring Hill, Brisbane, Queensland 4000, Australia (Formerly Portal Hotel By 8 Hotels)
Region: Australia > Queensland > Brisbane
Amenities:
Bar/Lounge Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#24 Luxury Hotels in Brisbane
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Diamant Hotel, formerly Portal Hotel, Brisbane’s newest boutique hotel. Situated in Brisbane’s CBD, Diamant is set to make its mark as the modern 4 star alternative to traditional hotel chains. Designed to provide relaxed, affordable accommodation without compromising style or service, Diamant Hotel is the ideal place to stay whether you are in town for business, leisure or a little of both. ... more   less 
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