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“Not so convenient for a large group” 3 of 5 stars
Review of Oaks Casino Towers

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Oaks Casino Towers
4.5 of 5 Hotel   |   151 George Street, Brisbane, Queensland 4000, Australia   |  
Hotel amenities
Ranked #76 of 161 Hotels in Brisbane
Brisbane, Australia
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
“Not so convenient for a large group”
3 of 5 stars Reviewed June 1, 2014

We booked two 2 bedroom apartments (well in advance) and asked for them to be on the same floor as we were spending the weekend together as a family.
When we arrived we were given a room on floor 8 and one on floor 11. We told the check in receptionist that we had requested rooms on the same floor, but were told that it was not possible. So we went to our separate floors.
To go to see each other we had to catch the lift down to reception and ask them to buzz us up to the other floor. It was extremely inconvenient.
One of the two bedroom apartments had the 2nd bedroom and the ensuite off the main room locked, and it took some time for someone to come up and unlock it. The washing machine had no instructions and it took over an hour for someone to come up and show us how it worked. Same with the oven.
We resorted to walking up and down 3 flights of stairs to avoid having to catch the (sometimes very slow) lifts up and down from reception when we wanted to visit each other's rooms.
The duty manager was very apologetic, but this didn't change the fact that we couldn't easily have the family weekend we had planned.
We have stayed before, but will not stay again after this.

Room Tip: Request a room on the river side, as one of our rooms was on the other side and was so dark all day...
See more room tips
  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCasino, General Manager at Oaks Casino Towers, responded to this review, June 3, 2014
Thank you for your feedback on your recent stay.

I am sorry to hear that you were disappointed with some aspects of your stay. Oaks Casino Towers is an apartment styled hotel. On each floor, we only have a number of apartments for letting with the rest being occupied by owners/residents. We stive our best to accommodate all special requests but are unable to guarantee the same. In this instance, we were unable to locate your bookings on the same floor due to higher occupancy levels.

Once again, I do apologise for any disappointment you experienced during your stay.
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278 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (108)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Brisbane, Australia
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed May 31, 2014

Stayed here for two nights. ..great location for activities in around the city. ......room was clean and tidy but the power point in the bathroom was not to good....all in all was a great place to stay.

Stayed June 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCasino, General Manager at Oaks Casino Towers, responded to this review, June 3, 2014
Thank you for posting a concise review of your recent stay at Oaks Casino Towers.

You have nicely summed it up that Oaks Casino Towers is a great place to stay with a very central location in the CBD.

I do hope we have opportunity to welcome you and your friends again in the future.
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Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed May 31, 2014

As a small group attending a conference in the CBD, we couldn't have asked for a better place to stay. We wanted accommodation with the option to socialise in, without having to sit on beds! Our 2 bedroom appartment was great, especially the balcony with great views over the river and city. The location was perfect and the reception staff couldn't have been more helpful. So glad we chose to stay at Casino Towers rather than the hotel where our conference was! We would all recommend this accommodation and stay here again.

  • Stayed May 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCasino, General Manager at Oaks Casino Towers, responded to this review, June 1, 2014
Thank you so much for such a great review.

I am delighted to hear that you and your friends enjoyed your stay at Oaks Casino Towers and that all aspects of your stay exceeded your expectations.

I look forward to welcoming you and your friends again on your next visit to Brisbane.
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melb
Contributor
20 reviews 20 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed May 25, 2014

Lovely clean well serviced room. Fantastic views particularly at night. Staff attentive. Would definitely stay here again. My only very very minor comment is coffee cups tooo small. Sitting on balcony watching world go by very relaxing.

Stayed May 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCasino, General Manager at Oaks Casino Towers, responded to this review, May 27, 2014
Thank you for posting your comments on Trip Advisor.

I am thrilled to hear that our property, its location and our customer friendly team were able to deliver to your expectations.

I do hope to see you and your friends again at Oaks Casino Towers.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairns, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 19, 2014

We stayed in a 2 bedroom apartment for 1 week in May 2014. The location was excellent close to the CBD. A short walk to the Casino. The apartment was clean and the beds comfortable. We had a beautiful view of the Brisbane River and the city lights at night. The staff were friendly and helpful. I only have 2 suggestions, a daily newspaper delivery and a restaurant. I would recommend the Oaks Casino Towers to anyone who is travelling to Brisbane.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCasino, General Manager at Oaks Casino Towers, responded to this review, May 20, 2014
Thank you so much for recommending us on Trip Advisor.

I am delighted to hear your comments about our clean and comfortable apartments with river views. Our location is indeed very central and within walking distance to the Casino and CBD. It is extremely pleasing to hear that our staff are friendly and helpful. Guest satisfaction is our primary focus and the team strives hard to ensure that our guests are well looked after.

I do look forward to welcoming you and your partner at Oaks Casino Towers on your next visit to Brisbane.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Townsville, Queensland, Australia
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 7, 2014

Only had 2 nights here, but next time in Brisbane will definitely go back. Within walking distance of river cafes on Eagle Street, just across the bridge from QPAC for shows etc, and more restaurants on that side, a block from Brisbane Mall, taxi rank just up the road. It's all about location, location, location, and these self-contained spacious units had it all!

Room Tip: Ask for one of the higher floors and get a river view - fantastic - especially BrisVegas at night!
See more room tips
  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCasino, General Manager at Oaks Casino Towers, responded to this review, May 9, 2014
It is nice of you to post your review on Trip Advisor for fellow travellers so that they can make an informed choice about accommodation in Brisbane.

As you have so rightly mentioned, Oaks Casino Towers is very centrally located in the heart of the city and within close proximity to shopping, Myer Centre, Queen Street mall, restaurants and transport. Our spacious fully furnished apartments are clean, comfortable and provide value for money.

I do look forward to welcoming you and your partner back again on your next visit soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bribie Island, Australia
1 review
5 of 5 stars Reviewed May 5, 2014

We were on the 31st floor for 2 nights, north east aspect with views over the city and part of the river - fantastic spot, would recommend to anyone. Room was clean and very comfortable - walking distance to everywhere.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCasino, General Manager at Oaks Casino Towers, responded to this review, May 7, 2014
Thank you for sharing your feedback about your recent stay at Oaks Casino Towers on the Trip Advisor forum.

Your comments clearly demonstrate that we have exceeded your expectations in all respects i.e. product, location and customer service. I will share your fantastic feedback with our team and this will surely motivate them to strive harder to enhance guest satisfation.

Thank you for recommending us to fellow travellers and I look forward to welcoming you and your partner to Oaks Casino Towers once again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Oaks Casino Towers

Address: 151 George Street, Brisbane, Queensland 4000, Australia
Location: Australia > Queensland > Brisbane
Amenities:
Fitness Center with Gym / Workout Room Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#52 Luxury Hotel in Brisbane
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Oaks Casino Towers 4.5*
Number of rooms: 104
Official Description (provided by the hotel):
Oaks Casino Towers is ideally positioned to take advantage of the vibrant lifestyle Brisbane has to offer. From retail therapy in the bustling Queen Street Mall to the relaxation, art and culture of the nearby South Bank Precinct. Oaks Casino Towers is a 4.5 star apartment hotel located opposite Brisbane’s Treasury Casino, boasting impressive views over the city or river. The one and two bedroom apartments are luxuriously appointed with European-style appliances and quality finishes, ducted air-conditioning and spacious balconies. ... more   less 
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Also Known As:
Oaks Casino Towers Hotel Brisbane
Oaks Hotel Brisbane

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