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“Great Location” 4 of 5 stars
Review of Oaks Casino Towers

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Oaks Casino Towers
4.5 of 5 Hotel   |   151 George Street, Brisbane, Queensland 4000, Australia   |  
Hotel amenities
Ranked #76 of 161 Hotels in Brisbane
Auckland, New Zealand
Senior Contributor
31 reviews 31 reviews
22 hotel reviews
Reviews in 17 cities Reviews in 17 cities
26 helpful votes 26 helpful votes
“Great Location”
4 of 5 stars Reviewed November 3, 2012

I stayed here in Sept/October for 3 nights before a conference. I arrived on a busy late Saturday afternoon - the day of the River Fire festival. It cost me $700+ AU for the three nights (about $1000NZ ... the Saturday night was $400 possibly because of the Riverfire Festival?)

I stayed in a one bedroom apt at the back of the tower on the 29th floor. From the balcony I still had a pretty good view of the river (see pic). The lounge/kitchen area were fine, the bedroom fine. The selling point really is the terrace and the way the whole place opens up. The bathroom was very average.

The other selling point for this hotel is the location. 250 metres and you are in the Myers Mall or across the river at Southbank. Being in the city, it is very noisy all the time (I live in the suburbs so it's different from what I am used to). And in Brisbane in October it's blue sky by 5.30 am.

I would stay again because of the location ... but you do pay for it! (Last year we stayed on the beach in Waikiki at the Hilton for about the same price!! Waikiki ... Brisbane ... I know which I prefer.)

  • Stayed October 2012, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCustomerFeedback, Guest Relations Manager at Oaks Casino Towers, responded to this review, November 12, 2012
Thankyou for taking the time to comment on your recent stay at Oaks Casino Towers.
It's great to hear that you took advantage of the location and went out and enjoyed what Brisbane has to offer. The weekend of RiverFire is indeeed one of the busiest weekends in the brisbane social calander, and trust this did not inconvenience your attendance at the conference.
I'd like to personally thankyou on your observations in regards to your room, without valued feedback such as yours we cannot continue to improve our product. We look forward to welcoming you back to Oaks Casino Towers.
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280 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (110)
Date | Rating
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  • French first
  • German first
  • Portuguese first
  • Any
English first
Adelaide, Australia
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed October 25, 2012

Location was great right in the heart of the city. The direction to get to the car park were spot on. There were good points and bad point to the room. The bad: The diswahser didn't work. The washing machine was tempremental. When the room was cleaned we asked for more toilet paper on day three and were told by the cleaner the hotel had run out and to supply our own. Three people were expected to use one roll for 4 days is unacceptable. The windows need better curtains or a blind as well. The light is very bright first thing in the morning. If you need a dark room to sleep this is not a good choice.

The Good: Definately ask for a high floor room. We stayed on 37th floor of 39 very quiet even with construction right below. The balcony is great to sit at for breakfast or to have a coffee in the morning. Very nice pool.

Room Tip: a hight floor is definately a must then its quiet.
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  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCustomerFeedback, Public Relations Manager at Oaks Casino Towers, responded to this review, October 29, 2012
Thank you for taking the time to comment on your recent stay at Oaks Casino Towers. It is great to read that you found your apartment quiet and you could enjoy your breakfast out on the balcony. We hope to have the opportunity to welcome you back again soon.
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queensland
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 25, 2012 via mobile

Right next door to pancake manor really easy to get to nice reception and pool spa gym is good the two bedroom apartment was quiet and comfy top end appliances 289 for a night for four it was a bargain , really recommend this hotel

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCustomerFeedback, Guest Relations Manager at Oaks Casino Towers, responded to this review, October 29, 2012
Many thanks for taking the time to comment on your recent stay at Oaks Casino Towers. It is great you found your apartment quiet and comfortable and the location convenient. We look forward to welcoming you back again soon.
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Brisbane, Australia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 16, 2012

I stayed in this hotel with my partner for his birthday as we wanted to be close to the Casino. The pool was lovely but the room was a total let down!

The bed frame made an awful noise even just when you sat on it, the mattress wasnt comfortable. if you were after a romantic night then this place isnt for you.

When we first walked into the room there was an awful smell and the bathroom had mould everywhere.

Please do not stay here if you want to enjoy your stay unless you plan on being in the pool the entire time.

We will not be staying here again!

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth
Top Contributor
187 reviews 187 reviews
41 hotel reviews
Reviews in 41 cities Reviews in 41 cities
83 helpful votes 83 helpful votes
1 of 5 stars Reviewed October 10, 2012

The hotel is well located except that it is currently next to a construction site. The noise from the construction site was awful and went on even in the middle of the night.

My room had no windows that opened and the only way to get any ventilation was to open the sliding doors to the balcony. The balcony is great if you love ;looking at the back of buildings.

The worst thing about my room was the bed. I could feel the springs in my mattress and hear them squeak whenever I turned in bed.I am not sure where they got the bed but it was likely from a discount store.

What else? Unfriendly, unhelpful and bloody unpleasant staff. One of the male staff working in reception in the afternoon of October XX (details can be provided to TripAdvisor members if required) was probably the most unhelpful and unfriendly hotel staff I have ever met.

Room Tip: The best room you can get would be in a different hotel.
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  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksHotels, Guest Relations Manager at Oaks Casino Towers, responded to this review, October 14, 2012
We appreciate you taking the time to comment on your recent stay at Oaks Casino Towers. We are concerned to read of your experiences while staying with us, especially in regards to the service you received from our staff. If you wish to discuss any matters with us further you can contact our Customer Feedback Team on customerfeedback@theoaksgroup.com.au. We hope to have the opportunity to talk with you and welcome you back again soon.
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Sydney, Australia
1 review
3 of 5 stars Reviewed October 5, 2012

Great location, friendly & helpful staff but very disappointed with the state of the shower - way too much mould for my liking. A decent, regular cleaning regime would have allieviated this problem. The maintenance staff were onto it straight away when I questioned their cleaning practices and came up to remove the excess mould.

Room Tip: Make sure you book a room overlooking the river. Those on the other side look straight into other bu...
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  • Stayed October 2012, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksHotels, Guest Relations Manager at Oaks Casino Towers, responded to this review, October 10, 2012
Thank you for taking the time to comment on your recent stay at Oaks Casino Towers. It is great to read that you found our hotel in a great location and our staff were friendly and helpful. We apologise for the issues you experienced with the cleanliness of your shower however we are glad the issues was able to be rectified when you notified our staff. I will pass your comments onto the Hotel Manager and Housekeeping Manager. We do hope you will choose to stay with Oaks Hotels and Resorts again soon.
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Toowoomba, Australia
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 29, 2012

I travel with three (well-behaved) grandsons,2 x 14 years, 1 x 8 years, and we find it excellent. It's a walk over the bridge to South Bank and Qpac, a couple of minutes to the Queen Street Mall (shopping and catching buses), and if you don't want to spend a fortune on eating out accompanied only by ankle-biters there are food courts close by. Plus a very pleasant pool, spa, gym, sauna on 7th floor. For the Brisbane Festival (finishing today) the lovely girls in reception upgraded us to the 38th floor with stupendous views. When I thanked them for the upgrade, they smilingly said "Yes, we thought you would like it". What more could we ask for.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksHotels, Guest Relations Manager at Oaks Casino Towers, responded to this review, October 2, 2012
Many thanks for taking the time to comment on your recent stay at Oaks Casino Towers with your grandsons. It is wonderful to read that you all had an excellent time and that we were able to upgrade you to a higher level to enjoy the Brisbane Festival. We are pleased you could all enjoy the hotel facilities and found the location convenient. We look forward to welcoming you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Oaks Casino Towers

Address: 151 George Street, Brisbane, Queensland 4000, Australia
Location: Australia > Queensland > Brisbane
Amenities:
Fitness Center with Gym / Workout Room Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#53 Luxury Hotel in Brisbane
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Oaks Casino Towers 4.5*
Number of rooms: 104
Official Description (provided by the hotel):
Oaks Casino Towers is ideally positioned to take advantage of the vibrant lifestyle Brisbane has to offer. From retail therapy in the bustling Queen Street Mall to the relaxation, art and culture of the nearby South Bank Precinct. Oaks Casino Towers is a 4.5 star apartment hotel located opposite Brisbane’s Treasury Casino, boasting impressive views over the city or river. The one and two bedroom apartments are luxuriously appointed with European-style appliances and quality finishes, ducted air-conditioning and spacious balconies. ... more   less 
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Also Known As:
Oaks Casino Towers Hotel Brisbane
Oaks Hotel Brisbane

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