My partner and I live in Darwin and wanted to try somewhere different for our special Valentine's Day dinner. We made the booking a month in advance. When we made the booking we were told it would be a special Valentine's day set menu.
When we arrived, we were seated outside against a rail in a walkway and were given the normal menu. We were the only people sitting outside at this time and there was approximately 10 other tables outside that were decorated with rose petals and chocolates. Ours wasn't.
The girl that seated us then walked away. Another waitor happened to notice this and mentioned to the girl that she didn't place our napkins, light our little tea light candle or offer us drinks. Which he then promptly came over and did.
Sitting there a little bit confused as to why we weren't seated at one of the nicely decorated tables we decided to ask. The waitor went and got the Restaurant Manager to help us. He told us that we had to book the Valentine's day set menu which also comes with a free glass of champagne. We explained that we had booked this (after all it is Valentine's Day) and that we also wanted to move to one of the many other empty tables so that we weren't seated in a walkway and so that we could sit closer to each other. The manager refused to let us move and seemed really put out that we requested what we had actually booked a month in advance.
He did however offer the set menu with none of the extras like chocolates or free champagne. But as we already felt like we were being treated second rate we explained to the manager that our special Valentine's evening was already ruined and we decided to leave.
We did however get a table at Tasty House which even though they were booked up they found us a table and moved the reserved sign to another table. Service at Tasty House was excellent which is more than I can say for Tree Tops.
BTW they managed to stuff up our drink order as well. Which didn't matter anyway because we left without drinking them.
If you own or manage Treetops Restaurant, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.