On arrival, a Wednesday night, we could not find any staff to ask where our booked table was so we could sit down. We almost had to grab a waitress by the arm, in order to get her attention. She took us to a table and advised she would return with menus.
Well, we waited for a while and the foreign blonde lady never did return. I finally decided to get up myself and get menus for us all. Still the blonde lady or any other staff member had not returned to our table to ask if we wanted to order drinks.
I had to get up again to get the drinks menu!
We then had to get the attention of a waiter, so we could order drinks and the meals. He at least, was able to take our drink orders and meal orders and show some interest. He came back with the drinks straight away.
We had to again, yell out to a passing, uninterested waitress, to order another drink. That drink failed to come out, so we had to literally yell out to the same waitress 3 times to get her attention. She obviously had forgotten to put the order in the first time, as she came out with the drink within 5 mins.
It was a chore to eat at this restaurant. Too much effort to try and get a menu. To get a drink. To order a meal. To get the attention of the people that work here. Isn't this meant to be a restaurant that pays people to provide this service?
Not once did anyone come by to see if everything was alright with the meal. The two young ladies were too busy having a personal joke together, taking salt and pepper shakers off tables.
When paying for the meal, the feedback was given, however, I doubt very much whether the girl would've passed it on.
I understand that sometimes you need to have a little fun and relax to enjoy your job, but these girls need to understand they work in the public eye, in a very competitive industry. I work with the public in an incredibly demanding job and would lose my job if i failed to show courtesy and respect to my clients. Showing a little bit of professionalism and genuine interest goes a long way.
Word of mouth can be damaging.
Unfortunately, I won't be giving this place another chance. I have been here for breakfast also and have had the same issues. What has happened to customer service? The service here did not exist.
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