This hotel made us join tripadvisor!!!
Just to express how service should be provided. We have stayed at Novtel, Crowne Plaza and Mantra, all in Darwin and nothing compares.
We stayed at the Holiday Inn Darwin for over 10 days and from the stunning harbour view to the large spacious room and warm, genuine and friendly service. My Wife and I have never received such amazing service in our lives and we have travelled the world!!
The room had lots of space, clean and well presented. Bathrooms were tired but clean. Bed was very comfortable.
Stay off the Internet (Australia seem to behind with free Internet) and phone as they are rather pricey but that's all hotels. We had one issue with the air conditioner but that was not a problem for Alvin. Who was efficient and quick to come up to our room and fixed it.
Nathan at reception (as there is no concierge) had helped my wife and I book all our tours, dinner plans and transportation (Would have thought he was a travel agent from having nothing book to have all 10 days planned with great tips and advice (Snack, Water, Hat and Sunscreen). He had great knowledge and very warm and charming young man. He seemed to be the go to guy for all the other staff as every time we had a question they couldn't answer, Nathan would appear with a smile and an answer. (He also seem to be at the hotel, all the time.)
Pauline and Tye at reception was lovely and friendly, asking us about our day and our plans and offered assisitnat with anything my have needed.
Hotel Restaurant - Try the Barra grilled. 5/5
Breakfast was $27.00 more than other hotel but we would say better by far.
Maria and Rosie were just a delight to start of our day and end of our day.
OVERALL - The hotel has lovely rooms, perfect Llcation, and the hotel has found some AMAZING staff, who we would like to thank.
Spend the money get a harbour view.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you so much for your kind words and for taking out the time to join trip advisor just to review our hotel…Thank you!
The team was ecstatic when we shared this review with them and we have resolved to keep getting better in all our interactions with all our guests. Alvin, Nathan, Pauline, Tye, Maria and Rosie are a few members of our fantastic hotel team and they all feel proud to get a special mention in your review.
I must confirm your views on the rooms – they are spacious and comfortable. And the Barramundi is by far the most liked dish on our menu :)
In regards to the internet I would like to advise that IHG is the first company in the world to start offering free internet to our members starting 1st of July. Please make sure to take advantage of this great offer every time you stay at our IHG brand hotels.
Thank you once again for your review and we can’t wait to welcome you back to our hotel. In the meanwhile please take care.
Vikas and the Holiday Inn Darwin Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.