Originally booked into Holiday Inn Esplanade and made a late decision to change ... big mistake.
Three night stay for business.
Checked in and no recognition of Gold PriorityClub status.
No airconditioing in my room so was 'upgraded' to from a "KING HARBOUR WITH BALCONY" to a "1 KING DELUXE HARBOUR WITH BALCONY" - really couldn't tell the difference.
Only cooled down the room quickly with the aircon - only on for about 10 minutes.
Got back from 12 hours work on the second day to find major condensation near the aircon duct. Reception staff said to ask room service the next morning to 'wipe it down'. Reported issue to reception next morning and was told they would move me when I returned.
So three rooms for three nights.
Room service .... well didn't get what I ordered and was not given option to get what I ordered but was offered that a replacement 'docket' would be brought up so I would pay for what I ordered (cheaper) ... didn't arrive.
On checkout I wasn't given a copy of my final account before paying. This was after I requested that beverages from room service be paid separately only to be told they hadn't been charged. I thought they may have been "comped" (aka complimentary). No such luck .. after paying by credit card there they were.
Not a great stay and would strongly recommend anyone else to "look elsewhere" as the maintenance is not up to scratch and staff service is poor.
- Official Description (provided by the hotel):
- DoubleTree by Hilton Darwin is accessible to Darwin CBD, vibrant Mitchell Street, Crocosaurus Cove and Darwin Wharf. The hotel features 24 hour reception and room service and hosts a breakfast in the poolside restaurant for those early risers who embark on day tours or business to the region. Restaurant overlooks the pool and surrounding gardens. ... more less
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