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“Nice staff, Nice Room, Extra were a bit dated” 3 of 5 stars
Review of Hilton Darwin

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Hilton Darwin
5.0 of 5 Hotel   |   32 Mitchell Street, Darwin, Northern Territory 0800, Australia   |  
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Ranked #5 of 38 Hotels in Darwin
Newcastle, Australia
Top Contributor
62 reviews 62 reviews
30 hotel reviews
Reviews in 30 cities Reviews in 30 cities
39 helpful votes 39 helpful votes
“Nice staff, Nice Room, Extra were a bit dated”
3 of 5 stars Reviewed September 6, 2013

The hotel is reasonably well situated with easy access to the waterfront area and to Mitchell Street. The lobby is five star and have sleek feel with nice links back to local culture and is very well done, to put it in my five years old words, "wow this place sure is fancy". We stayed in a one bedroom suite on the higher floors which was great, the views were stunning and the room was huge and well appointed although expensive we fond it to be reasonable value.

Room Tip: High floors facing the the harbour with stating the obvious offer great views
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  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HHA3004, General Manager at Hilton Darwin, responded to this review, September 18, 2013
Dear Glen D

Thank you for taking the time to place a review on Trip Advisor.

I was very pleased to read that you and your family enjoyed their recent stay with us in one of our suites.

Your feedback is appreciated and we look forward to welcoming you back on another occasion.

Kind regards

Martin Kendall
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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746 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (137)
Date | Rating
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English first
Perth, Australia
1 review
3 of 5 stars Reviewed September 6, 2013

If you're looking for good value, look elsewhere. The hotel rooms and bathrooms are in urgent need of refurbishing, the equipment in the fitness centre is old and inadequate, most (6 out of 8 items) of the hotel's laundry equipment was out of order during my stay. Also, my room temperature was not kept constant by the cooling system. On the positive side, the hotel in general was kept clean, and the staff were always pleasant and obliging. My rating overall - 4/10

  • Stayed August 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HHA3004, General Manager at Hilton Darwin, responded to this review, September 18, 2013
Dear Derek W

Thank you for taking the time to place a review on Trip Advisor.

Your kind comments about our team members are appreciated. I note your point about the gym equipment and I am pleased to advise we will commence work on a new gym in October which I believe will offer a vastly improved offer for our guests. We have almost completed work on a prototype room with the intention of approving the design and rolling it out over the coming months.

Your feedback is very useful for us and we look forward to welcoming you back on another occasion.

Kind regards

Martin Kendall
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Darwin, Australia
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 5, 2013

An okay hotel, the staff are great. Room was nice although no flannels in the bathroom. This is the second hotel I have stayed at recently with no flannels. Why?? Maybe they have changed the rules on flannels? Only had breakfast and it was okay nothing spectacular. Only one egg choice, could have asked staff for something different but didn't want to wait. Air conditioning was terrible no air flow and changed temperature on and off during the night.

  • Stayed August 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HHA3004, General Manager at Hilton Darwin, responded to this review, September 6, 2013
Dear Christine T

Thank you for taking the time to place a review on Trip Advisor.

Your kind comments about our staff are appreciated. We note your points about the air conditioning and flannels and will follow up with the team.

We look forward to welcoming you back to the Hilton at some point in the future.

Kind regards

Martin Kendall
General Manager.
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Melbourne, Australia
1 review
2 of 5 stars Reviewed September 5, 2013

Accommodation was satisfactory but gymnasium was poorly equipped and dining room food was not very good. Wine choice by the glass was very poor and expensive, consequently i didn't eat or drink at the hotel after the first experiences. The standard has seemingly gone back from Crowne plaza days.

  • Stayed August 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HHA3004, General Manager at Hilton Darwin, responded to this review, September 6, 2013
Dear Brian P

Thank you for taking the time to place a review on Trip Advisor.

Your feedback is appreciated and we will discuss with our Food and Beverage team to ensure we put in actions that improve the service and quality to our guests.

Thank you for your comments.

Kind regards
Martin Kendall
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
2 of 5 stars Reviewed September 5, 2013

Lobby is 5 star but that is where it ends. Rooms are 3.5 star, small and old. Joinery is old and dilapidated. Air con is noisy. Sheets did not fit the bed. Lifts are old without security. Lift door are dented. Landings are without decorations. Restaurant staff are untrained, lack detail of the menus. Reception was very good. Poor value for money.

  • Stayed August 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HHA3004, General Manager at Hilton Darwin, responded to this review, September 6, 2013
Dear Robert W

Thank you for taking the time to place a review on Trip Advisor.

Your comments are appreciated. Hilton took over the management of this hotel in May of this year and since then have been working on an improvement plan which we hope to start introducing over the coming months.

Thank you for your feedback it is appreciated.

Kind regards

Martin Kendall
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 5, 2013

A group of 11 Directors and Senior Executives stayed at the Hilton Darwin for 4 nights and we could not fault anything. The staff were outstanding, helpful and responded promptly to all requests. The food was fabulous, and the ambience and location of the Hotel is brilliant. Definitely will be returning!

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HHA3004, General Manager at Hilton Darwin, responded to this review, September 6, 2013
Dear Mark B

Thank you for taking the time to place a review on Trip Advisor.

I was delighted to read your kind comments and I know the team will be pleased to read such complimentary feedback.

We look forward to welcoming you and your colleagues back to the Hilton in the near future.

Kind regards

Martin Kendall
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane
Top Contributor
56 reviews 56 reviews
52 hotel reviews
Reviews in 48 cities Reviews in 48 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed September 4, 2013

This hotel was very disappointing for a Hilton hotel. The rooms were tidy but quite dated. The shower had barely any pressure. However, it was a good location on the main street of Darwin and a five minute walk to the waterfront.

  • Stayed August 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HHA3004, General Manager at Hilton Darwin, responded to this review, September 6, 2013
Dear Brisbanetraveller21

Thank you for taking the time to place a review on Trip Advisor.

I was pleased to read that you enjoyed your stay and our central location. We note your comment on the bathroom and I am pleased to advise we are working on a concept room with the plan to roll out the improvements in the coming months.

Your feedback is appreciated and we look forward to welcoming you back on another occasion.

Kind regards
Martin Kendall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Darwin

Address: 32 Mitchell Street, Darwin, Northern Territory 0800, Australia
Phone Number:
Location: Australia > Northern Territory > Top End > Darwin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #5 of 38 Hotels in Darwin
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Darwin 5*
Number of rooms: 234
Official Description (provided by the hotel):
Hilton Darwin is in the vibrant heart of Darwin, overlooking Darwin Harbour, just metres from Bicentennial Park and the Esplanade. The bustling Smith Street Mall is 5 minutes' walk away. Darwin Convention Centre is a 10-minute stroll and Darwin International Airport is 15 minutes' drive. ... more   less 
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