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“Great place to stay” 4 of 5 stars
Review of DoubleTree by Hilton Hotel Esplanade Darwin

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DoubleTree by Hilton Hotel Esplanade Darwin
4.0 of 5 Hotel   |   116 The Esplanade, Darwin, Northern Territory 0800, Australia   |  
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Ranked #16 of 37 Hotels in Darwin
Sydney Australia
Senior Contributor
43 reviews 43 reviews
18 hotel reviews
Reviews in 23 cities Reviews in 23 cities
56 helpful votes 56 helpful votes
“Great place to stay”
4 of 5 stars Reviewed June 18, 2014 via mobile

Stayed here after a four day tropical top end tour ,it was a perfect place to relax and base yourself to explore the city . Very friendly and helpful staff ,especially the lovely lady who checked us in ,she made sure to ask us if we needed advice on where to visit and how to travel to places of interest. Loved warm cookie offered at checkin a nice touch and pretty yummy . Rooms comfy and clean ,nice breakfast and pool area very pleasant . Would stay here again .

Stayed June 2014, traveled as a couple
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CareyOsborne, General Manager at DoubleTree by Hilton Hotel Esplanade Darwin, responded to this review, June 22, 2014
Dear imfitz

Thank you for your review, it is greatly appreciated. I am glad to see that you enjoyed your time at the hotel and that our team assisted in making your stay a relaxing one. Our cookies are served and enjoyed all over the world at our DoubleTree by Hilton Hotels. It is great to see that you love them as much as we do.

Thank you once again and we do hope to see you again one day soon.

Kind Regards
Carey Osborne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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648 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (109)
Date | Rating
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English first
hong kong
Senior Contributor
42 reviews 42 reviews
36 hotel reviews
Reviews in 28 cities Reviews in 28 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed June 17, 2014

First of all--- You have to be certain you are in the right hotel- This one is a sort of pink colour once known as the Beaufort. The other of almost exact name is a higher building crescent shaped concave on three sides with good view of sea from the front crescent. They are adjacent. I walked into the old Travelodge (crescent) and advised I was in the wrong hotel.

Friendly front desk staff at all times. I liked my room as it had a tropical atmosphere and the bed was great. Clean throughout the room, despite some tropical mortar issues on the wall which was nothing at all. Internet very pricey. Food wasnt greatly appealing but I did arrive late one evening. I didnt have breakfast
Shuttle to airport costs 16 AUD one way Taxi is about 30 AUD one way. Darwin is Darwin-- unique to Australia, high season means what it says HIGH prices everywhere- no choice on that score.

Room Tip: Facing towards the south west which is generally towards the sea.
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  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CareyOsborne, General Manager at DoubleTree by Hilton Hotel Esplanade Darwin, responded to this review, June 18, 2014
Thank you for your comments Marview, they are greatly appreciated.

I am delighted that your stay was an enjoyable one and found our team to be friendly. Thank you once again and we hope to see you again soon.

Kind Regards
Carey Osborne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Bouvard
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed June 16, 2014

While in Darwin recently we stayed at the above hotel. We had a Queen room (with full breakfast) overlooking the harbour & its passing parade. The hotel was very well appointed with an excellent pool & reasonable restaurant (inside & outside dining). The four night stay cost$1160, which might seem a tad expensive, but that was for two people with breakfast. Breakfast (depending on your appetite) could become brunch, so you could save money that way. Also we stayed in a very pleasant time of the year - one would expect to pay more. Another plus for this hotel is the central location (cafes, walks, CBD etc). The staff were very friendly & helpful & any very minor issues were dealt with almost before you put the phone down after contacting the front desk. The Toad recommends this four star hotel.

Room Tip: A room facing the harbour is the way to go - we were on the fifth floor. Remember you also have cont...
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  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CareyOsborne, General Manager at DoubleTree by Hilton Hotel Esplanade Darwin, responded to this review, June 17, 2014
Dear ToadPortBouvard

It is great to see that you had a great stay at our hotel and thank you for taking the time to post your detailed feedback.

I will be sure to share your comments to the team. Thank you once again and we hope to see you again soon.

Kind Regards
Carey Osborne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 16, 2014

This room was in need of a few minor repairs. I pointed these items out to reception when I checked in so I would not be held responsible for the damage in this room. Reception staff were excellent but service pool side was abysmal. This included not completing drink orders (waited 25 minutes to no avail) and 15 minutes for towels to be supplied( after several reminders). Seemed very understaffed pool side.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CareyOsborne, General Manager at DoubleTree by Hilton Hotel Esplanade Darwin, responded to this review, June 18, 2014
Thank you for your feedback Les C.

I am pleased that you found the service that you received from the Front Desk to be excellent. I note your comments in regards to service around the pool and have shared your feedback with the food and beverage team for their immediate attention and action.

I trust the rst of your stay was enjoyable one and we hope to see you again soon.

Kind Regards
Carey Osborne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 15, 2014

This hotel is average - clean and service provided is good except when it is very busy on weekends there needs to be more staff on for breakfast. Rooms are pleasant, but the cost is rather high, but it appears costs in Darwin are higher. Location is good.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CareyOsborne, General Manager at DoubleTree by Hilton Hotel Esplanade Darwin, responded to this review, June 16, 2014
Dear Ian E

Thank you for your comments. I was pleased to hear that you found the hotel to be clean and our service was good and we trust your stay was an enjoyable one.

Thank you once again. The team and I hope to be able to welcome you back to us one day soon.

Kind Regards
Carey Osborne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed June 13, 2014

Right from checking the staff are so friendly. Yummy choc cookie as a welcome. Rooms great very comfortable beds and thank goodness plenty of pillows. Lost an earring and housekeeping must have found it I found it sitting on bedside table when I came back. Lovely breakfast and again friendly staff. Thank you for a great stay

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CareyOsborne, General Manager at DoubleTree by Hilton Hotel Esplanade Darwin, responded to this review, June 14, 2014
Dear auskez

It is fantastic to see that your stay with us was such an enjoyable one. I will be sure to share your feedback with our team. Thank you for taking the time to post your review.

We hope to see you and your family staying back with us soon.

Kind Regards
Carey Osborne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
newcastle, Australia
1 review
3 of 5 stars Reviewed June 13, 2014

room cleaning less than adequate no towels ,service in bar area very poor breakfeast no service had to wait for food to be replaced all the time for the cost of room expecte a lot more.will not be staying there again

  • Stayed June 2014, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CareyOsborne, General Manager at DoubleTree by Hilton Hotel Esplanade Darwin, responded to this review, June 14, 2014
Thank you for your comments Ross L.

I am sorry that your stay was not what you were hoping for. I do apologise for the service issues that you encountered during your stay with us and please be assured that we will use the comments provided by you to improve and enhance our levels of service. It is definitely the attention to detail that takes a service experience from being an ordinary one to one that provides wow factor. DoubleTree by Hilton does pride itself on the level of detail that we usually provide our guests and it appears that we have struggled a little with this during the time that you spent with us.

I can ever be of any assistance on your next trip to Darwin, do not hesitate to reach out to me.

Kind Regards
Carey Osborne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Esplanade Darwin

Address: 116 The Esplanade, Darwin, Northern Territory 0800, Australia
Phone Number:
Location: Australia > Northern Territory > Top End > Darwin
Amenities:
Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 37 Hotels in Darwin
Price Range (Based on Average Rates): $
Hotel Class:4 star — DoubleTree by Hilton Hotel Esplanade Darwin 4*
Number of rooms: 197
Official Description (provided by the hotel):
DoubleTree by Hilton Esplanade Darwin is in the perfect location to enjoy stunning parkland with ocean views, and the excitement of Darwins most vibrant location, Mitchell Street.DoubleTree by Hilton Esplanade Darwin is well known for its large outdoor pool and bar that many visitors like to spend a couple of hours around in the tropical climate. Free Parking ... more   less 
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