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“Double tree but five stars” 4 of 5 stars
Review of DoubleTree by Hilton Hotel Esplanade Darwin

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DoubleTree by Hilton Hotel Esplanade Darwin
4.0 of 5 Hotel   |   116 The Esplanade, Darwin, Northern Territory 0800, Australia   |  
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Ranked #16 of 38 Hotels in Darwin
Brisbane, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Double tree but five stars”
4 of 5 stars Reviewed September 8, 2013

We loved this hotel. We had a great view out on to the Esplanade. We found the room to be very nicely fitted out with a great bed. The bathroom was a little dated but still had all that we needed. There is plenty of free under ground parking under the hotel. Just don't forget to collect your token from reception!! The pool was fantastic and received plenty of sun to keep it nice and warm. Just a few minutes walk from all the bars and pubs and the main street.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CareyOsborne, General Manager at DoubleTree by Hilton Hotel Esplanade Darwin, responded to this review, September 8, 2013
Dear Rorlando2013

Thank you for your post and positive feedback on your recent stay with us, we are so happy that you enjoyed your stay. It is a great time of year to visit Darwin, and I am glad you had the opportunity to relax and soak up some some by the pool.

Thank you for choosing to stay at DoubleTree by Hilton Esplanade Darwin.

Kind Regards
Carey Osborne
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591 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (98)
Date | Rating
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English first
Perth, Australia
Top Contributor
64 reviews 64 reviews
14 hotel reviews
Reviews in 27 cities Reviews in 27 cities
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed September 6, 2013

The place is obviously dated in architecture, but is, on the whole, really well maintained.
A few glitches in my room with a shower curtain with a special track that must be difficult to get parts for, as the curtain only had 4 hooks left working. The TV was powered off on arrival - and the switch turned out to be on top of the TV set, near the ceiling - a bit tricky. Also the TV remote receiver for the patent movie charge system was dangling below the TV and wasn't facing the right way, making control of the TV difficult from bed. Most rooms appear to face the bay, I was on level 3 in room 330, facing straight on to the bay, but had a view of the structural steel fascia that inexplicably spoils the building frontage and what might otherwise be stunning views. There is a small but functional gym, and nice pool. Towels at the gym and pool seemed a bit hit and miss. Good beds and feather pillows. A/C was a bit noisy, but functional, otherwise the room was quiet.
Staff were all keen to say 'hello'. Nice feel, nice and clean, well furnished and everything in good condition. Many Darwin hotels have signs up saying 'ants and bugs [in your room] are a part of life in the top end'. No sign of ants or bugs, so no signs! Good value, well located. I have stayed in a few Darwin hotels and would come back here again.
Despite knowing that there is a "Esplanade, Darwin" and a "Darwin" hotel from the same chain next to each other, the street differentiation is poor. My taxi driver knew there were two hotels of similar name, but when I told him I wanted the "Esplanade" one and he clearly couldn't discriminate between them . He dropped me off without any confidence that he had it right. Luckily, he had. Its only a short walk if you get it wrong!

Room Tip: Ask for an uninterrupted view.
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  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CareyOsborne, General Manager at DoubleTree by Hilton Hotel Esplanade Darwin, responded to this review, September 7, 2013
Dear Rick B

Thank you for your comments on your recent visit with us. I am pleased to hear that you enjoyed the friendly service afforded to you by the team and that you enjoyed your room and other hotel facilities.

Thank you for choosing to stay with us, the team and I look forward to welcoming you back when you next visit Darwin.

Kind Regards
Carey Osborne
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Melbourne, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 4, 2013

Didn't think the quality of the hotel was up to Hilton standards. Fixtures/fittings/the foyer/the overall look of the place and also, in some cases, the service. Many comments from other guests that it was a "pretend Hilton", which I had to agree with. Things such as opening the bar down near the foyer one night but not making it available to receive a tax invoice are unprofessional and, frankly, illegal. No records were kept of the sales being made, it seemed that the Hilton was attempting to make money "on the side". I wouldn't mind someone contacting me to issue a tax invoice.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CareyOsborne, General Manager at DoubleTree by Hilton Hotel Esplanade Darwin, responded to this review, September 6, 2013
Dear Ash V

Thank you for your feedback. The bar in the lobby is used as events space and was opened at the specific request of the conference organiser for a conference in house at this time. I understand our Food and Beverage Manager has already contacted you to discuss your concerns and to arrange your tax invoice for you.

Please do not hesistate to contact me personally if you still have any concerns or queries.

Kind Regards
Carey Osborne
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Melbourne, Australia
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 4, 2013 via mobile

This hotel is situated on the esplanade in Darwin. The location is great.....close to Mitchell St with lots of eateries, easy walk to lagoon and wave pool. Also close to Parliament House, government house and other historic buildings. The tourist information centre is also nearby. This hotel also has a great pool which is a must in Darwin.

Stayed September 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CareyOsborne, General Manager at DoubleTree by Hilton Hotel Esplanade Darwin, responded to this review, September 4, 2013
Dear Lewoni

Thank you for your comments about your recent stay with us. Our pool is the largest hotel pool in Darwin and is a great way to relax and enjoy our fantastic spring weather. I am glad you enjoyed your stay with us.

Thank your for choosing to stay with DoubleTree by Hilton Esplanade Darwin.

Kind Regards
Carey Osborne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
106 reviews 106 reviews
28 hotel reviews
Reviews in 34 cities Reviews in 34 cities
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed September 1, 2013

There are two DoubleTree hotels right next to each other on the Esplanade, so if/when booking make sure you book the right one, although I have not stayed in the other so this is not a comparison.

The hotel in general was as expected, the staff were very friendly and helpful for the minor requests we had, breakfast was ok, although the bar options very limited. Pool was acceptable. I noticed a couple of other reviews mentioning the internet access charges and for a fairly modern hotel by a respectable chain, I must agree the internet charge policy is a definitely annoyance and expensive.

Pros
- Very central, yet away from the Fri/Sat night backpacker crowd.
- Rooms were good quality, well maintained and comfortable.
- Comfortable although small bar area by the pool.
- Affordable

Cons
- Internet charges are too high.
- Confusion with with other DoubleTree next door
- Food & beverage options in house
- Excessive deposit for the use of an international plug, although it did make me very conscious of returning it :)

I would happily stay again if in Darwin for a day or two but suspect there might be other option in the same price range.

  • Stayed August 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CareyOsborne, General Manager at DoubleTree by Hilton Hotel Esplanade Darwin, responded to this review, September 3, 2013
Dear TheWiseTraveller

Thank you for your detailed review on our hotel, and I pleased that you would happily come back and stay with us when you next visit the Top End.

Kind Regards
Carey Osborne
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Sydney Australia
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
Reviews in 21 cities Reviews in 21 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed August 31, 2013

Well located being close to centre of the city and wharf areas. Good conference rooms and facilities. Service was friendly and rooms were tidy. A/C could have been cooler but was under reapair at the time.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CareyOsborne, General Manager at DoubleTree by Hilton Hotel Esplanade Darwin, responded to this review, September 3, 2013
Dear chuckyzzz

Great to hear that you enjoyed your stay with us and that you not only enjoyed the service but our conference facilities as well.

We hope to see you in Darwin when you are next travelling.

Kind Regards
Carey Osborne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Forster
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 29, 2013

+ The room space was adequate for 2 adults - requested twin beds and was pleased to see two comfy double beds with enough room around them and lighting and bedside tables for both. Furnishings and fittings were good quality. + Reception staff were very attentive and helpful. + Handy to Darwin attractions and opposite a lovely park and the harbour. - Parking was located in the building next door with no direct lift access - inconvenient particularly with a lot of luggage and no trollies available. - Our room was located near the lifts which clanged all night. - The dinner we had in the restaurant was very poor value for money and we had to wait a long time after ordering even though there were only a couple of diners.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CareyOsborne, General Manager at DoubleTree by Hilton Hotel Esplanade Darwin, responded to this review, September 15, 2013
Dear Christine 5905

Thank you for your comments on your recent stay with us at DoubleTree by Hilton Esplanade Darwin. I am glad that you enjoyed your stay with us and the service that you received from the Front Desk team. I apologise for the service issues that you had in the restaurant and our Food and Beverage Manager and Executive Chef have looked into this and rectified the issue.

Thank you once again and we hope to be able to welcome you back one day soon.

Kind Regards
Carey Osborne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Esplanade Darwin

Address: 116 The Esplanade, Darwin, Northern Territory 0800, Australia
Phone Number:
Location: Australia > Northern Territory > Top End > Darwin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 38 Hotels in Darwin
Price Range (Based on Average Rates): $
Hotel Class:4 star — DoubleTree by Hilton Hotel Esplanade Darwin 4*
Number of rooms: 197
Official Description (provided by the hotel):
DoubleTree by Hilton Esplanade Darwin is in the perfect location to enjoy stunning parkland with ocean views, and the excitement of Darwins most vibrant location, Mitchell Street.DoubleTree by Hilton Esplanade Darwin is well known for its large outdoor pool and bar that many visitors like to spend a couple of hours around in the tropical climate. Free Parking ... more   less 
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