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“Did the job” 4 of 5 stars
Review of DoubleTree by Hilton Hotel Esplanade Darwin

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DoubleTree by Hilton Hotel Esplanade Darwin
4.0 of 5 Hotel   |   116 The Esplanade, Darwin, Northern Territory 0800, Australia   |  
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Ranked #16 of 38 Hotels in Darwin
Perth, Australia
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Did the job”
4 of 5 stars Reviewed May 22, 2013

We stayed here for 4 nights and dont really have any complaints. All the staff were very friendly and the warm chocolate chip welcome cookie received upon checking in was a really nice touch. We stayed in a room with two double beds on the first floor which for the price was very small but it was clean and the beds were comfortable so thats all that matters to me .The pool is great but could do with some more shade All in all we enjoyed our stay here but do think the rooms are overpriced for what you get.

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CareyOsborne, General Manager at DoubleTree by Hilton Hotel Esplanade Darwin, responded to this review, May 26, 2013
Dear Claire W

Thank you for your response. I was glad to read that you have a good stay with us and that the team were very friendly.

Since DoubleTree by Hilton took over the hotel on 1 May, we have identified the need for more shade around the pool and we are looking at this at the moment.

Thank you once again Claire, we hope to see you and your family again when you next return to Darwin.

Kind Regards

Carey Osborne
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595 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (99)
Date | Rating
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English first
Sydney, Australia
Top Contributor
83 reviews 83 reviews
14 hotel reviews
Reviews in 22 cities Reviews in 22 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed May 9, 2013

I as did 3 others stat at hotel for one night, all separate rooms. No complaints all apparently had a good night.
My room was comfortable and very quiet, clean and well maintained.
Check out was quick and efficient, not the case in many places.
The name was being changed as we booked out to Hilton, hope the standard remains.

Room Tip: I had dual level room away from lifts, book early price was a little dearer than standard room but w...
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  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CareyOsborne, General Manager at DoubleTree by Hilton Hotel Esplanade Darwin, responded to this review, May 21, 2013
Thank you for your post paddle_11, it is greatly appreciated.

I can assure you that the same team that looked after you is still with us, and it is pleasing to hear that they extended you a wonderful service experience.

The property is now a DoubleTree by Hilton, we are committed to enhancing the service experience for our guests and some changes have already commenced with differences in the hotel lobby, our world famous DoubleTree chocolate chip cookie on arrival and flat screen TV's being rolled out in our guest rooms in June.

We hope that you will soon return to Darwin and experience the improvements we have made to our hotel.

Kind Regards

Carey Osborne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed May 8, 2013 via mobile

Recent changeover from Crowne Plaza to Doubletree and boy is there a lot of updating to be done, i wish the team all the best!

Service was good, very kind, welcoming staff which is always a plus. Although the rooms are spacious, they are exceptionally dated. We all loved the 80's but its time to move on folks! Think shower curtains, big box tv, no in room wifi, an uneven bed that hasn't been rotated since the 80s...if you roll over onto the other side of the bed its like you're going bungy jumping.

I left my room around 1130am one morning and came back at 8pm and the room hadn't been made up despite leaving the card on the door handle. This really didn't bother me as I was only there for a couple of nights however other guests would probably get a bit annoyed about it. It's all those little things that build up I guess.

Anyway, a pleasant stay with good staff. Keep them as they are an asset. Best of luck in the changeover.

  • Stayed May 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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CareyOsborne, General Manager at DoubleTree by Hilton Hotel Esplanade Darwin, responded to this review, May 13, 2013
Dear Dahee

Thank you for taking the time to post your feedback about your recent stay with us. Please accept my apologies for the housekeeping issues you encountered during your stay with us.

You will be pleased to hear that the roll out of our new Flat Screen TV's will be commencing in the coming weeks and we have already started to make changes at the property to enhance our appearance.

We do have a fantastic team at the DoubleTree by Hilton Esplanade Darwin and they are a wonderful asset to our hotel.

Thank you once again and we look forward to seeing you again soon.

Kind Regards
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Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 6, 2013 via mobile

Stayed for 4 nights. Decor nothing special but room was big enough. Used complimentary shampoo bottle was left in corner of shower for 3 days although bed was remade. Staff were helpful. Restaurant was good and pool bar was a nice surprise. Loved the 20 minutes free wifi in the foyer, was long enough to catch up on emails etc. good to have access to laundry facilities although there was no laundry powder as the dispenser was empty. Overall a pleasant stay and would recommend staying here if in Darwin for a short stay. CBD location is perfect.

Stayed May 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CareyOsborne, General Manager at DoubleTree by Hilton Hotel Esplanade Darwin, responded to this review, May 21, 2013
Dear Tanya D

Thank you for your post about your recent stay at the DoubleTree by Hilton Esplanade Darwin. It was great to hear that your stay with us was a pleasant one.

Our pool, located next to aqua restaurant is the largest in Darwin and I agree - it is a nice way to spend your day lazing by the pool.

Thank you once again and we hope to see you soon.

Kind Regards

Carey
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Top Contributor
58 reviews 58 reviews
28 hotel reviews
Reviews in 27 cities Reviews in 27 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed April 30, 2013

Although we only stayed one night, it was very pleasant. The hotel seems to be suffering from tropical weathering and needs some rejuvenation - a bit of a paint job and flat screen TVs would give it a lift. We stayed in one of the loft rooms but it was rather dark with little natural light. Lighting for reading was adequate. Bathroom facilities were very clean and well appointed - great towels. Breakfast was very casual with ample variety (although there could have been more fresh fruit) and of a good quality. The staff with whom we had contact were very courteous, welcoming and helpful. Great location overlooking the bay and very close to Mitchell Street with plenty of places to eat. We would stay here again.

Room Tip: Our friends stayed in a KB Exec suite which was very spacious - better than the loft option.
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CareyOsborne, General Manager at DoubleTree by Hilton Hotel Esplanade Darwin, responded to this review, May 21, 2013
Dear OB52

Thank you for taking the time to post about your recent stay with us. We always like to hear from happy guests!!

We have started a refresh of our hotel and our new flat screen TV's will be going into our rooms from June, which I am sure you will agree will do wonders for the room.

Our Doubletree by Hilton Wake up Breakfast is now also in place and we do have an extended variety and selection of items to choose from. The team and I hope that you are back in Darwin soon to try it out.

Thank you once again

Kind Regards

Carey Osborne
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Gloucester, United Kingdom
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed April 25, 2013

Always start with a positive ... the staff were very friendly and helpful, the pool was a very welcome relief and beautiful place to spend the evening. Now for the negatives .... we had a family suite for two nights, the carpet between the rooms was coming away from the doors and was just plain grotty, the rooms looked like they needed redecorating and were tired, but the thing that made it "special" were the underwear, hat and wash items left in the room from the previous guest.

Room Tip: Ask to be away from the lifts, they make alot of noise day and night
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  • Stayed April 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndrewBayliss, General Manager at DoubleTree by Hilton Hotel Esplanade Darwin, responded to this review, April 29, 2013
Friendly.

Thank you for the friendly. And we really appreciate the 2 attractions reviews of Darwin.

Did you get to see stunning KAKADU?....The amazing Yellow Waters? I cannot reccomend Cooinda or Jabiru enough.

Kakadu is the real wetlands experience in Australia, NT.



all the very best for the rest of 2013.
the holiday inn team and andrew
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Brisbane, Australia
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 21, 2013

Stayed here for 2 weeks on business. Upgraded to executive suite due to long stay. Suite was large and spacious however completely dysfunctional for an executive suite. I had no desk to do all my reports of a night. Shower was only big enough for a small person. A large person would have difficulties. Old cathode ray T.V.'s. In this day and age at least a flat screen is only acceptable. Hard to watch as screen was jumpy, discoloured and edges missing.
Rooms were well serviced however housekeeping neglected to change sheets during my 11 day stay. Management was very apologetic and tried to offer complimentary services which I could not accept due to leaving the next day.
Overall pleasant and nice to stay

Room Tip: Mobile phone coverage is hit and miss depends where you are in the building. Ask for higher level f...
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  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndrewBayliss, General Manager at DoubleTree by Hilton Hotel Esplanade Darwin, responded to this review, April 23, 2013
Thank you for the Review.

I will try to contact you directly.

Clearly we need to address our housekeeping. I am very very sorry about what happened.

I can promise we have a capital investment plan to address the needs of the business traveller.

Look foreward to speaking with you.

with Kind Regards

Andrew
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Additional Information about DoubleTree by Hilton Hotel Esplanade Darwin

Address: 116 The Esplanade, Darwin, Northern Territory 0800, Australia
Phone Number:
Location: Australia > Northern Territory > Top End > Darwin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 38 Hotels in Darwin
Price Range (Based on Average Rates): $
Hotel Class:4 star — DoubleTree by Hilton Hotel Esplanade Darwin 4*
Number of rooms: 197
Official Description (provided by the hotel):
DoubleTree by Hilton Esplanade Darwin is in the perfect location to enjoy stunning parkland with ocean views, and the excitement of Darwins most vibrant location, Mitchell Street.DoubleTree by Hilton Esplanade Darwin is well known for its large outdoor pool and bar that many visitors like to spend a couple of hours around in the tropical climate. Free Parking ... more   less 
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