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“Darwin Start” 4 of 5 stars
Review of Novotel Darwin Atrium

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Novotel Darwin Atrium
4.0 of 5 Hotel   |   100 The Esplanade, Darwin, Northern Territory 0800, Australia   |  
Hotel amenities
Ranked #14 of 38 Hotels in Darwin
Melbourne
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Darwin Start”
4 of 5 stars Reviewed November 13, 2012

Just returned from a quick trip around the top end. Stayed at teh Novotel Atrium in Darwin to start off. The reception staff were all great and help out with local knowledge and some suggestion on getting something to eat as we arrived at dinner time.
Altougth the hotel is a little dated the bar area was very relaxing and we enjoyed coming back to the hotel for a drink before going to bed. We had a very comfortable room and enjoyed our time at the hotel. Teh staff went al out for Melbounre Cup getting dressed in jockeys' outfits we made for a very colourful day for the guest.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelDarwinManager, Manager at Novotel Darwin Atrium, responded to this review, November 21, 2012
Dear mij-3,

We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback.

It was great fun on Melbourne cup day for us as well, we love to have our guests to feel special and enjoy a different experience with us.

Thank you again for your feedback and look forward to welcome you back to our hotel soon.

Kind Regards
Jacky Cheung
Rooms Division Manager
Novotel Darwin Atrium
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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866 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (115)
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English first
Melbourne, Australia
Top Contributor
125 reviews 125 reviews
86 hotel reviews
Reviews in 70 cities Reviews in 70 cities
164 helpful votes 164 helpful votes
5 of 5 stars Reviewed November 13, 2012

My partner and I stayed here for 3 nights at the beginning of November. Before we decided to book, I was sceptical due to the mixed reviews. However, we are Accor members so decided to bite the bullet and at least get a good deal for our accomodation in Darwin, which is quiet pricey. And I'm very happy to say we were pleasantly surprised.
Check in was smooth. We drove a rented car from the airport and it was easy to find. Reception had our details ready and we were in our room in minutes. The hotel has heaps of car parking spaces available at the property next door, undercover and secure. You get a swipe key to allow access 24x7 - and it's a matter of steps from the hotel entrance.
Our room was on the top floor and we were lucky to get an upgrade to a harbour view room (total bonus). Second bonus was that it was a newly refurbished room and I believe all rooms are being re-done. It was spacious with a large couch and comfy bed. I loved sitting in the window box and looking out at the view. It would be awesome if the hotel could install padded cushions for others so inclined... The efficient air conditioning was very welcome from the Darwin heat. Clean modern bathroom without that dreaded shower over bath configuration - I love a stand alone shower!
Breakfast was a typical spread with assorted cereals, fruits and hot foods. Enough to get you going. We also had drinks in the aitrium bar and enjoyed relaxing in the indoor rainforest garden. Drinks prices were pretty standard but not as over the top as I've seen at other hotels.
The pool was a bit on the small side - in fact very small, but sufficient for jumping in to refresh and cool off after a hot day exploring the sights.
Location was fantastic with the main street one block over but far enough away from the sometimes noisey main drag of Darwin. The harbour was a easy 15 min stroll away but there's plenty of shops and places to eat and drink on the main street only a minute away. There's a supermarket (Coles) only a block and a half away for snacks and supplies.
But one of the hotel's best attributes were the staff. Always welcoming and friendly, and happy to help us with information, suggestions and recommendations. So that was great. If there was one thing that could be improved, it would be the lifts - I loved that it was a glass lift over the atrium - but it was a bit 1960s... could do with an upgrade of the mechanics.
Overall, we would not hesitate to stay at the Novotel again if (or hopefully when) we return to Darwin.

Room Tip: If you can, get a harbour view on a high floor...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelDarwinManager, Manager at Novotel Darwin Atrium, responded to this review, November 21, 2012
Dear KGB_4,

Thank you for your review and the lovely photos! We are delighted that you have enjoyed your stay with us.

I will pass your comment on to the team and we look forward to welcome you back at Novotel Darwin Atrium.

Kind Regards,
Jacky Cheung
Rooms Division Manager
Novotel Darwin Atrium
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Brisbane
Contributor
17 reviews 17 reviews
16 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 13, 2012

I have stayed at the Novotel Darwin Atrium several times over the past 12 years. It is my preferred hotel in Darwin, located right in the middle of the Esplanade with sweeping views over Darwin Harbour; and only a few minutes walk from the heart of the city. I have always loved walking into the entrance foyer with its lush plant life and atrium.

This time I traveled with three others and booked a two bedroom apartment for two nights. I paid a little extra for water views rather than views over the town, and it was well worth it. The price was very reasonable for the standard of accommodation supplied and included breakfast. The apartment was large with two separate bedrooms and a living/kitchen area, with a small balcony off the living area. The main bedroom had a queen bed and an office desk, and the second bedroom two single beds, all of which were very comfortable.

The outside of the hotel is now looking a bit dated compared to the newer Mantra and Holiday Inn hotels built along the Esplanade over the past five or so years, and some of the fixtures are also showing their age. The sliding door to the balcony was very stiff at first and subsequently fell apart; but we were promptly moved to the equivalent apartment one floor down.

A new building has gone up next door since the last time I was there, and a new pool has been constructed. There is now some undercover parking in the new building, which has taken up all the area previously occupied by the open air car park.

I love the place, and as long as I can continue to get competitive rates through Accor, I will continue to stay there whenever I am in Darwin, despite the attraction of some of the newer kids on the block. It has that tropical charm that the newer hotels simply can't match.


  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelDarwinManager, Manager at Novotel Darwin Atrium, responded to this review, November 21, 2012
Dear koreconsult,

Thank you for your review and loyalty to our hotel.

It is great to hear feedbacks from long term guests like you, this will serve as an encouragement for the hotel and our staffs to continuously provide quality products and services.

Thanks for your feedback again and we look forward to welcome you back to Novotel Darwin Atrium.

Kind Regards
Jacky Cheung
Rooms Division Manager
Novotel Darwin Atrium
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 10, 2012

This hotel has an excellent location. The best was the large room with quiet air conditioning that worked and the shower head was very good. Staff were very friendly and helpful. Overall we would stay here again. No dislikes.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelDarwinManager, Manager at Novotel Darwin Atrium, responded to this review, November 21, 2012
Dear 365FrequentTravel,

Thank you for reviewing our hotel. We are delighted to hear you have enjoyed the stay and service our staff provided.

I will pass your feedback on to the team and we look forward to welcome you back to Novotel Darwin.

Kind Regards
Jacky Cheung
Rooms Division Manager
Novotel Darwin Atrium
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 8, 2012

stayed at the novotel darwin for3 nights service was great / staff were very friendly and helpful. would recommend if your in Darwin you can not go past the Novotel for value.

bar was open till all hours

breakfast was open early and closed late (Catered for all types of appetities

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelDarwinManager, Manager at Novotel Darwin Atrium, responded to this review, November 21, 2012
Dear a1a12m21,

Thank you for your positive review and we are pleased that you enjoyed your stay with us.

I will pass your comment on to the team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thanks again and we look forward to welcome you back to our hotel soon.

Kind Regards
Jacky Cheung
Rooms Division Manager
Novotel Darwin Atrium
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Top Contributor
159 reviews 159 reviews
68 hotel reviews
Reviews in 58 cities Reviews in 58 cities
75 helpful votes 75 helpful votes
3 of 5 stars Reviewed November 7, 2012

we have just stayed 3 nights in this hotel and our experience was mixed. the first night, unknown to us, the hotel was full and we were given a room which was wheelchair friendly and to say the least, this room was very tired and needing renovations desperately. Particularly the bathroom which was very univiting and all the extra wares attached to walls to make it handicaped person friendly was covered in rust and with the chrome pitting. that room had a view to a brick wall about 1 metre away from it. depressing to say the least, as well as very dark and unpleasant. The next 2 nights, we were moved to a renovated room with a view to the side road of the buiding which was very pleasant. We needed to be woken up at 7am on day 2 and asked for a wake up call. We got a call at 11pm and then again at 3am ..... but none at 7am.... and we were late for our meeting. we advised the office desk personnel who were very apologetic about the mistake. so, overall a mixed feeling about our stay. car parking available under cover in buiding next door at cost of $7 per day.

Room Tip: ask for a room with a view and avoid room to the brick wall next door.
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelDarwinManager, Manager at Novotel Darwin Atrium, responded to this review, November 21, 2012
Dear Claire C,

Thank you for reviewing our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

Your comments in regards to the wakeup call issues has been rectified on the day reported, it was due to a technical fault in our electronic wakeup call system. New procedure has been in place for regular check and testing to ensure the equipment is okay and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Kind Regards
Jacky Cheung
Rooms Division Manager
Novotel Darwin Atrium
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Somerville, Australia
Top Contributor
56 reviews 56 reviews
38 hotel reviews
Reviews in 27 cities Reviews in 27 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed November 7, 2012

OK it was hot...but hey it is Darwin !
We travelled there for the 60th Anniversary of the bombing of Darwin, the hotel staff looked after our 'group' booking so well! The rooms & service from house-keeping was top quality!
Reception staff were so helpful ! If it wasn't so hot it would be great to visit again... The humidity will prevent me from enjoying a return visit! So, so hot!!

  • Stayed February 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelDarwinManager, Manager at Novotel Darwin Atrium, responded to this review, November 21, 2012
Dear DeniseK2,

Thank you for your positive feedback and we are pleased that you enjoyed your stay with us!

Humidity is high during February, but do not let it ruins your impression of Darwin. A trip during our dry season (May - Oct) will show you a different side of the Top End and I am sure that you will enjoy it!

Thanks again and we look forward to welcome you back to our hotel soon.

Kind Regards
Jacky Cheung
Rooms Division Manager
Novotel Darwin Atrium
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Darwin Atrium

Address: 100 The Esplanade, Darwin, Northern Territory 0800, Australia
Location: Australia > Northern Territory > Top End > Darwin
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#9 Luxury Hotel in Darwin
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Darwin Atrium 4*
Number of rooms: 140
Official Description (provided by the hotel):
The Novotel Darwin Atrium is conveniently located in the city centre, overlooking Darwin Harbour. This 4 star hotel is a short stroll from the dining and entertainment precinct of Mitchell Street and is equally suited to business trips and holidays. Boasting 140 spacious rooms and conference facilities, the Novotel Atrium features a magnificent tropical indoor rainforest, complete with cascading vines and palm trees. Try our famous cocktails in the bar, or enjoy a delicious meal in our restaurant. ... more   less 
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Also Known As:
Novotel Darwin Atrium Hotel Darwin
Accor Darwin Atrium
Darwin Novotel

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