I just spent a week in Darwin. The trip was overall good and restful, but marred by the bad attitude of the reservation manager Susan. I made a booking for 4 nights and then realized that I was arriving at midnight. I should have just logged into the net and made a separate book for the extra night as there were rooms available at the same rate. However, I did the mistake of writing to the hotel and asking whether they will amend the booking, or whether I should amend it online. Susan assured me that she will amend the booking and that I only had to pay the extra night on check in. Not only did she not do as promised, I was left circling town in the middle of the night trying to get a place to sleep as the night reception said he couldn't do anything as they were fully booked. I made several attempts to contact Susan during my stay, but each time she avoided me. I followed up with an email to her copying the General Manager but the hotel didn't even bat an eyelid. This is Australian service for you. To every problem, the response is "no worries".







Value
Rooms
Check in / front desk
Value


Rooms



