We have stayed at the Vibe Hotel before (same hotel, but different standard) when the hotel first opened and it was great then. Recently we decided to visit the Wave pool and stay in town overnight as we live rather rural. We upgraded to the Medina hotel as we were travelling with our 3yo and wanted to get the one bedroom apartment. The Medina is supposed to be of better class than the Vibe – I disagree.
Check in went really well and the girl was lovely. Car parking was $10 a day, ridiculous as it used to be free and was advertised on their website as free also. Upon entering the room I stopped short of the kitchen – the floor was disgusting! I rang down straight away and they had a guy from housekeeping come up to clean it. He was very nice and we left to go to the wave pool. When we came back it was the first time I really went through the rest of the apartment as I unpacked our suitcase. The floors in the bathroom was as bad as the kitchen. There was hair in the bath drain. There was used (YES - USED!) cotton balls in one of the vanity draws. An half used/open packet of washing power that was $4 to use in the washing machine. As my son sat down on the foot odemun in the bedroom, it moved and he complained he hurt his foot and upon inspection it I saw it was indeed broken with nails sticking up from the bottom of it! There was rollie butts from the last guest still on the balcony with ash and even a beer can still out there – seriously!
When I went to the duty manager about this they whipped the $20 we had on room service from the account – that was it. I was shocked that they would claim this as their best room (a room we paid rack rate for, mind you) and have it so unclean and in such poor repair. I was not impressed and will NOT be going back.
- Also Known As:
- Medina Grand Darwin Waterfront Hotel Darwin
- Medina Grand Darwin Waterfront Hotel
- Medina Grand Hotel Darwin
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